DePaula Ford - Service Center

Dealership is clean. And the team knows who you are. Routine service with a personal touch. Lenny lou and chance all say good morning and know who you are And the team knows who you are. Routine service with a personal touch. Lenny lou and chance all say good morning and know who you are More

I took my car in for a recall. The dealership does not have a system or process how to deal with such an issue. There were appointment issues, car drop off clarity, and lost paper The dealership does not have a system or process how to deal with such an issue. There were appointment issues, car drop off clarity, and lost paperwork. The people were very nice but the lack of an efficient process made their work challenging. More

Came here for a diagnosis on my car. Dropped it off in the morning and was told I’d get a call by the end of the day telling me what was wrong. Never received a call. When I called to ch Dropped it off in the morning and was told I’d get a call by the end of the day telling me what was wrong. Never received a call. When I called to check on my car, I was told that they were closed and that they would leave a message and call me back in the morning. MAJOR inconvenience to not have my car and not have anybody tell me that my car would be staying overnight, or even that they did not diagnose it, at that. They gave me a diagnosis but I’m not sure that’s even what’s wrong with the car… I was not charged and I did not receive any paperwork after telling me what was wrong with my car. Was more of an ordeal and hassle than anything. More

I'll start by saying all the guys (Lenny, Luis, Chance, Justin) are great. On my most recent visit, Lou drew the 'short straw.' I say that because I went in w a list of 13 separate issues/concerns I wa Justin) are great. On my most recent visit, Lou drew the 'short straw.' I say that because I went in w a list of 13 separate issues/concerns I wanted to address before my warranty expired at the end of the month. To say Lou did an excellent job working through my list is an understatement. Lou warned me some of the parts may not arrive for five days. Well, four days later, Lou had EVERYTHING wrapped up. Way above expectation! He didn't overlook a single thing on that list. I am in his debt. My ride (black 2017 Mustang GT TracPack) is back in top form. On a more personal note, Lou is just a good guy. He's genuine. He's no xx. He'll do everything he can for you. Period. (Lou, thanks bro! I was worried this one was gonna be a nightmare. You know that. xxxxxxfor handling it like a boss. 💪) More

Customer service was nasty and didn’t do a good job and pay me for what you do not do on my customer service one was on profess pay me for what you do not do on my customer service one was on profess More

Did a great job! Courteous and prompt which is rare now a days. Would recommend the mobile service for sure. Courteous and prompt which is rare now a days. Would recommend the mobile service for sure. More

The bathroom look like i stepped into a prison bathroom m i wear suits like the rest of there constituents how can there be no coat hanget r in the stole it ws broke off and nver replaced the carpets look li i wear suits like the rest of there constituents how can there be no coat hanget r in the stole it ws broke off and nver replaced the carpets look like that be sitting thrtere for 50 years it need a face life major nothing to so with CHANCE WHO HELPED HE WAS GREAT More

Friendly and very fast. Everyone I dealt with was very helpful. I will return for future needs Everyone I dealt with was very helpful. I will return for future needs More

I was very happy with my service appointment this time around as the service manager was very professional and communicative 👍 around as the service manager was very professional and communicative 👍 More

Lenny, it is always a pleasure. Your professional approach with clear and concise communication has been great. Updates involving the service is awesome. Thank you for being a great Your professional approach with clear and concise communication has been great. Updates involving the service is awesome. Thank you for being a great service advisor. Continue the great work. More