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DePaula Ford - Service Center

Albany, NY

4.5
2,374 Reviews

2,374 Reviews of DePaula Ford - Service Center

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November 05, 2021

The service center squeezed me in without an appointment and helped diagnose my car’s problem so I could safely travel out of town. More

by TWSALISBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis? Runs the shuttle and helped with my car 5 stars, Crystal Blackman
November 05, 2021

Service from the representative was excellent, my car was ready in the promised time, overall great service, thank you! More

by KATHYWILBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kannes, Crystal Blackman, Ron Bissonette, Joseph McKeon
November 04, 2021

Took a while to get parts but Allison my service rep was great! Keeping me informed. More

by tom@ambroselec.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison
November 04, 2021

Sales,and services employees are very friendly comunication is very good and always attent to help. More

by elborijay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis, Joe Shear, Crystal Blackman
November 03, 2021

Polite and fast service. Clean and professional as well. I was quite pleased and satisfied More

by MARKVISA
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

Staff is friendly and helpful. Nick, our salesman, pleasure to just chat with. Lenny , our service advisor, does so much to make it a pleasant experience. More

by JPL319US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

Very kind and very cordial - had me in and out in no time - much appreciated More

by profyrman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
November 02, 2021

Well run and organized. Repairs performed in timely manner. Customer is always kept informed during work performed. More

by DUNCAS2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
November 02, 2021

Always been our go to dealer!!! Every new car from 1992 to 2017 and always happy to help us in anyway!! More

by SAND10698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Petell
October 31, 2021

Did not like the way my inspection sticker looks very sloppy still residue from the old one More

by VINCE588
Recommend Dealer
Yes
Employees Worked With
Alyssa
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