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DePaula Ford - Service Center

Albany, NY

4.5
2,374 Reviews

2,375 Reviews of DePaula Ford - Service Center

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November 09, 2021

My service advisor was excellent and she got my car in and completed very quickly. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Anaya
November 09, 2021

Everyone i encountered in the service department was friendly and knowledgeable. My wait was less then originally told. I would definitely go back. More

by Phyde72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2021

There should be fewer appointments due to a skeleton crew. 2 hours is too long for an oil change. More

by JOCIMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2021

Good service for Mazda vehicles. My 2015 Mazda CX-5 still runs well and gets great gas mileage on the highway. More

by MARTING0328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

MARTING0328 responded

The service has always been very good. However, yesterday, Monday, November 8th, customer waiting time was unusually long unfortunately. Lenny, as always, was wonderful in keeping me posted and apologizing (though certainly not his fault) for the unusually long wait time (greater than 2.5 hours for routine service). Perhaps there was an issue with scheduling or perhaps there were fewer mechanics working then since this never happened to me before. Anyway, I always appreciate working with Lenny and he, and Steve Kannes, are one of the main reasons I return to DePaula for service to my Mazda.

November 07, 2021

Great service, consistent pleasant hospitality and attention to customer concerns. No where else but DePaula! More

by RP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison, Crystal Blackman
November 07, 2021

Lenny Farnam went above and beyond to get me a deal on my tires and fit me into his very busy schedule before the deal expired. He was very professional and attentive. Thanks Lenny keep up the excellent serv More

by ldiantonio223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2021

Friendly, efficient, professional, delivery on time, pleasant waiting area and bathroom. Wouldn't go anywhere else! More

by EDINARDO63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2021

Service always on time and pleasant atmosphere Lenny always very informative of what is needed and will be done More

by Evlove101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2021

Everyone was friendly and helpful. I especially want to that Crystal for helping me with a Bluetooth issue for my new phone. More

by MRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
November 06, 2021

Great service. Leo was very helpful and things went very smooth. I was satisfied. Thanks More

by Nbland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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