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DePaula Ford - Service Center

Albany, NY

4.5
2,375 Reviews

2,375 Reviews of DePaula Ford - Service Center

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November 18, 2021

My overall impression of the service department is that they seem to be unorganized even though the employees all use the same computer system to track vehicle/customer history. More

by CDL1141
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Qasim Dawood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuhab Noory, Crystal Blackman
November 18, 2021

great people to be around and always have a smile on their face. Always love being there More

by tylernolet240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Nolet, Crystal Blackman, Joseph McKeon
November 17, 2021

Staff was friendly and helpful. Service was efficient and the work was completed in a timely manner. More

by GeneT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service advisor, a female
November 16, 2021

I am please with my car and the service I received, customer service was great greeted well and was fully informed about the service More

by BREEA20111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
November 16, 2021

Courteous professional and appear competent. I believe they meant it when they said suggested work was just as they'd like for there own car. More

by EDWARD.ANNA57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Mike", Crystal Blackman
November 12, 2021

I’ve been buying Mazda’s from them (previously Orange Motors) for decades and I always have them service the vehicles I buy there. I keep going back because the cars are good and the service is good. More

by SHALBROOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

The truck service department took great care of me and that’s what most dealers lack More

by AP6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
November 10, 2021

DePaula Mazda has absolutely phenomenal, prompt service, and such a welcoming atmosphere! The staff was beyond helpful! More

by Tiana Janssen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service representative, Chance, Steve Kannes, Crystal Blackman, Ron Bissonette, Joseph McKeon
November 10, 2021

Completely helpful and kind! Great to speak w a tech who handled it from start to finish! More

by TPELTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
November 09, 2021

Always polite. Does the best they can do under conditions of lack of workers. Not their fault. Let's Go Brandon. More

by JULITACLARK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
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