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DePaula Ford - Service Center

Albany, NY

4.5
2,375 Reviews

2,375 Reviews of DePaula Ford - Service Center

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December 06, 2021

Just got an inspection. Got in and out when promised. Couldn't ask for anything else More

by NASCAR26
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
December 04, 2021

Very satisfied with service. Crystal made sure the car was finished on time. Very happy with the Jim's shuttle service. Thanks you. More

by JoeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
December 04, 2021

Friendly staff, quick service. I came in for a headlight with no appointment and was helped anyway. They are really busy but were really nice. More

by gulbudagian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance, Crystal Blackman
December 04, 2021

The service manger never even said hello when walked by me. Ron’s the best in the trk shop More

by DREWALAWNCARE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew & Ray 5 stars, Ron Bissonette
December 03, 2021

Lenny is always amazing he goes above and beyond. I was kept updated and my vehicle was completed in the time frame that was stated. More

by MITCHELL0610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2021

The delay in completing my warranty work was out of the dealership’s hand due to parts shortage. Need better communication between the truck service department and the parts department. More

by Robin
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
December 02, 2021

Very helpful and very courteous. They are always responsive to my vehicle needs. Crystal has become my car advocate.. More

by DDAMICO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
December 02, 2021

It was a good experience and a short wait for the service. I was very pleased More

by chapdan61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McKeon
December 01, 2021

Lenny does excellent work keptcustomer up to date would highly recommend work done timely manner More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

I’m happy to review, but please stop asking me to respond with 15 words More

by LGREENE004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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