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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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October 24, 2024

Service tech was awesome very knowledgeable and took care of everything as he said.. highly recommend him More

by DONALDSWEET0242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
October 23, 2024

Service was quick, accurate and very professional. I would definitely recommend to friends and family. More

by Mhebor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

DePaul did a great job at diagnosing the problem and taking care of it. Thanks More

by trboeh1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
October 19, 2024

Excelente atención de Luis correa y buena comunicación durante el servicio en todo momento gracias More

by ARNIASLUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

This for dealership used to be good but is really lacking I have been unimpressed with a lot of my dealings with the dealership in past couple years More

by Mobilemedic620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who was my service
October 17, 2024

Very satisfied with the explanation of the issue with my car and the periodic updates on the progress of the repair. More

by cjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

The time I spent waiting on my car was great. The service center was courteous and understanding. More

by KDAMITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Many thanks to Luis and all staff who helped with my car. Their kindness and professionalism is greatly appreciated More

by Carol_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

The main part of DePaula I really like is the service department. I’ve been fortunate to have Lenny almost every time and he’s amazing. He’s very considerate, speaks in simple terms and is just a nice pe More

by Bobc429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

My 2003 excursion started experiencing a vibration. Luis got me right in and had a technician test drive and determined that the tires were severely out of balance and rectified the problem More

by RREINERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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