DePaula Ford - Service Center

The service department is outstanding. Everyone is always friendly, helpful and respectful. Lenny help me assess my problem and the service technicians are top notch, knowledgeable and explain how to resol friendly, helpful and respectful. Lenny help me assess my problem and the service technicians are top notch, knowledgeable and explain how to resolve the problem in plain english. That’s what keeps me returning for service at DePaula. More

Went home from service received call that they left two filters out. Called the next morning.. Saturday two different times.. on hold both times waited over ten minutes before I hung up. Very disappointe filters out. Called the next morning.. Saturday two different times.. on hold both times waited over ten minutes before I hung up. Very disappointed and I still have to bring back for them to replace filters…. Another trip and time out of my day. More

This dealership is always courteous,prompt&knowledgable.They always let you know what service your vehicle needs.You always get service reminders in the mail&emails when you h courteous,prompt&knowledgable.They always let you know what service your vehicle needs.You always get service reminders in the mail&emails when you have a scheduled appointment.They take running a dealership and serving customers seiiously. More

Once again very impressed with the courtesy & knowledge of the staff. Warm greetings from everyone that I saw of the staff. Warm greetings from everyone that I saw More

I personally own a few vehicles that require servicing. I also drive a lot of different company vehicles that constantly require service. I would not even consider bringing any of my personal vehicles to any also drive a lot of different company vehicles that constantly require service. I would not even consider bringing any of my personal vehicles to anyone but Ron. Ron is a complete professional. He is friendly and always a pleasure to deal with. It’s very hard to find people today that take pride in the work they do. I trust Ron to take care of all my vehicles and the company vehicles. I appreciate people that don’t waste my time and work hard to do great work. More

Service department experience was fine, however a simple oil change took 2.5 hours even though an appointment was made weeks ahead of time. oil change took 2.5 hours even though an appointment was made weeks ahead of time. More

Service Advisor Lenny F kept me well informed of my car’s service progress from start to finish. Thank you service progress from start to finish. Thank you More

The service dept went beyond expectations to address the recalls.Service here is always professional recalls.Service here is always professional More

I got GREAT support from both Crystal and Lenny, especially Lenny, throughout the entire process. They were engaged, informative and very helpful. especially Lenny, throughout the entire process. They were engaged, informative and very helpful. More