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DePaula Ford - Service Center

Albany, NY

4.5
2,375 Reviews

2,375 Reviews of DePaula Ford - Service Center

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January 08, 2022

Usually I rank going to have service done on my car right up there with going to the dentist. I must say my recent visit to DePaula Mazda was above the norm. All the staff were warm and welcoming. The servic More

by PattyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McKeon
January 08, 2022

$900 bill. Went in there for just an oil change. Advisor called with some prices for filter, spark plugs, gasket but NEVER mentioned that labor itself was going to be $500. I get in the car afterwards and t More

by HD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Mohan
January 08, 2022

Everything was great from when I walked in the door. Thank u all so much. More

by LIZA_TORRES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
January 07, 2022

Service was okay, it was kind of busy. Lots of people coming and going, but I can’t complain about any. I was happy to get in and out myself. I was also reminded that my inspection was due, which I total More

by LAQUITA_KING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember.
January 07, 2022

The people who helped me were very kind, caring and professional. Very happy with DePaula service center so far. Hope to receive the same treatment for future service needs. Thank you. More

by Doll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Doll responded

Thank You

Jan 07, 2022 -

Doll responded

All done

January 06, 2022

My family and I have been going here for years! Service is always good and timely. More

by HASCRANTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
January 06, 2022

Fast, dependable, workmanship, friendly, and courteous staff. They will keep you informed of what work needs to be done with a fair and competitive estimate before starting any work. Also, will keep you i More

by RIRVIN22256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
January 06, 2022

Great service. Friendly, professional prompt and accommodating. Looking forward to my next service with DePaula. More

by ICARRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2022

They where very helpful and knowledgeable about this issue and understood the best and cheapest way to solve it More

by favsongloc295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
January 02, 2022

DePaula has taken great care of me and my 2017 Explorer from Day 1. Regular service has detected and repaired a transmission leak and a nail in my tire before either became problematic. Thanks for the ti More

by JEZBOOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase
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