DePaula Ford - Service Center

It took over 2 hours for a simple oil change and a wiper replacement. No one came out to update me on the issues that were ran into getting the wiper. replacement. No one came out to update me on the issues that were ran into getting the wiper. More

We dropped our new truck off for service and the tech had an accident with it. We were promised a repair that we never received. Very disappointing. an accident with it. We were promised a repair that we never received. Very disappointing. More

3 things to do, only one completed. Not happy. Second visit for one of the items. No action, gas guage still not correct. After a 7:00 AM dropout and two + hours, I had to contact service advisor for st visit for one of the items. No action, gas guage still not correct. After a 7:00 AM dropout and two + hours, I had to contact service advisor for status. Need to do better. More

Service was completed quickly and efficiently. The only opportunity was service took approximately 90 minutes after being told it would take 40-60 minutes. Overall very satisfied. opportunity was service took approximately 90 minutes after being told it would take 40-60 minutes. Overall very satisfied. More

Very professional! Really help me to fix the problem. All the process is transparent and clear! the process is transparent and clear! More

They are working on getting me the part for my truck . No Information on that yet . Information on that yet . More

I needed my truck fixed in a hurry for work and Bill in service and the rest of the team exceeded all of my expectations. Excellent, quick work and great customer service. service and the rest of the team exceeded all of my expectations. Excellent, quick work and great customer service. More

Extremely pleasant and helpful with the customers. They do a terrific job and never a long wait do a terrific job and never a long wait More

Crystal is a star! The whole service crew is awesome. I really think I’ve found a home with Depaula. I relocated from Buffalo and I do business in relationships…and I love Depaula. Only issue is that I really think I’ve found a home with Depaula. I relocated from Buffalo and I do business in relationships…and I love Depaula. Only issue is that I got a new tire some months ago and they can’t figure out why is keeps leaking : ( More

Very honest and fast. Willing to work around my budget. Very friendly followed the vac guidelines Very friendly followed the vac guidelines More