DePaula Ford - Service Center

A professional run service department that did what and when they said they were going to do it. I was pleased with the outcome! when they said they were going to do it. I was pleased with the outcome! More

Dealership is ok. Last service appointment was not good. Tried to get me to do an alignment when I don’t need one. Windshield washer fluid was not checked b/c I ran out two days later. So if windshield wash Tried to get me to do an alignment when I don’t need one. Windshield washer fluid was not checked b/c I ran out two days later. So if windshield washer fluid wasn’t checked then how do I know any other fluid was checked?! Poor service this time. More

Upfront with issues on my vehicle and gave me solutions for the fix. Very trustworthy dealership. for the fix. Very trustworthy dealership. More

Very good and efficient service. I was annoyed that I had to go back to the dealer for a repair and was probably less than pleasant. I will be a returning customer. to go back to the dealer for a repair and was probably less than pleasant. I will be a returning customer. More

Very efficient, friendly serviceBeen going there for Very efficient, friendly service Been going there for decades Prices are competitive I can recommend this place Very efficient, friendly service Been going there for decades Prices are competitive I can recommend this place More

Dropped car off and got a ride home while work was being done. That was just what I needed.as it turned out my car wasn’t ready till the next day, which was fine because all the work was done to my satisfac done. That was just what I needed.as it turned out my car wasn’t ready till the next day, which was fine because all the work was done to my satisfaction.Also had the car detailed, they did a beautiful job.couldn’t be happier.Thanks for everything. More

Had my truck for almost three weeks and still have the problem have not called back still very upset problem have not called back still very upset More

Excellent customer service experience. They explained everything that they serviced on my vehicle. Great job everything that they serviced on my vehicle. Great job More

Unfortunitly I had Chance, a new person, as my advisor. He was very slow and the only update he gave was that some recomendations from the mechanic. I dropped the vechile off at 7 AM and never got my caar He was very slow and the only update he gave was that some recomendations from the mechanic. I dropped the vechile off at 7 AM and never got my caar back until 3:30 PM. I know there many things I had them do,but He never stayed on checking what was happening. I called a couple of times and then arrived back to the repair shop around 2 PM and he was paged I was there and it took him 15 miniutes to show up and then he ignored me and took two phone calls. I told him I was going to the waiting room so when he got off the phone to come talk with me. He never came out and after a half hour I went back and all I got was I am sorry. When my vechile was finished and he was going over the bill he was charging me for the oil change and new wiper blades. I told him that was wrong as I had a service contract. He told me that wasn't covered and I said it was. He finally went and talked with someone and I was correct and had to wait till he redid the bill and then I asked where my Veteran discount was and he got upset. This is the first time I have had someone that never kept me in the loop and argued with me. At least my vechile was taken care of, but took to long. I heard that the mechanic that was installing the new syck did not know how to do it and he tried over and hour before they got someone to do it. I am happy that Depaula is very busy, but hard waiting for a month to get an appointment and that I could not get the recall on the brake hoses, for my vehicle , could not get the parts to repair them from beginning of May 2021. I purchased this vechile when Depaula took over Orange Ford and things have been great there up till this year. Is it that you can't get mechanics or the covid going on. Other then that I am happy with the way the repairs and maintance has been over the years. More

I was treated with courtesy, did not have to wait. The staff were professional , I had my car warmed and waiting when service completed. staff were professional , I had my car warmed and waiting when service completed. More