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DePaula Ford - Service Center

Albany, NY

4.5
2,376 Reviews

2,376 Reviews of DePaula Ford - Service Center

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February 12, 2022

Jay Newul (sales) is the BEST he is still taking and helping me in and outa appointments not to mention the sale PAINLESS with Jay, Crystal Blackman is very helpful in Service as well! I HOPE De More

by Jlavigne22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
February 11, 2022

Excellent service, they performed my oil change quickly and kept me informed the entire time. More

by WJMAGEE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach, Crystal Blackman
February 11, 2022

Very attentive as soon as you come in the door and friendly customer service important More

by IZBOO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

I had my 2018 F150 in for an oil change.The staff was professional and courteous.The job was completed in a timely fashion. More

by michaeljcorbeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

Not enough workers can’t get done in a reasonable time I brought truck from there so I figured I would bring it back for services More

by MATTHEWOPOKA515
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Crystal Blackman
February 10, 2022

The only issue I had was that my initial request to be shuttled back to my office so that I could work while the work on the car was performed, was initially forgotten. I discovered this when I went to c More

by DAVID.WILKINSON
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron (afternoon shuttle driver), Crystal Blackman
February 10, 2022

Great customer service by all. Crystal, Justin, Tom and the rental guy. I would recommend DePaula! More

by Sandy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
February 09, 2022

I was able to have my car repaired while I was visiting family in Florida. They also detailed my car. More

by Sbosanko5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
February 08, 2022

Always very helpful and professional. Results are excellent and video from mechanics show exactly the problem and proposed work. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
February 08, 2022

Customer service was outstanding! See the rest of the review, i believe that says it all. More

by OCEANDREAMER57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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