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DePaula Ford - Service Center

Albany, NY

4.5
2,459 Reviews

2,459 Reviews of DePaula Ford - Service Center

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August 17, 2024

The team at DePaula Ford was amazing! We felt taken care of through the whole process and everything was explained in great detail. I will be recommending DePaula Ford to everyone I know! More

by kgrossar74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Luis and the service department at Depaula Ford are top notch! I have been coming here for years and have NEVER been dissatisfied. More

by John F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

Chance in service was outstanding in regards to our 2019 Ford Edge warranty repair. The work was done quickly and professionally. Makenzie was very happy to coordinate scheduling and provided a loaner car w More

by bcscameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance. Five stars!
August 14, 2024

Very Good Service, On time and through. . NEW York Inspection. Made Apt. very easy. Will be back. More

by bbreton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

rThey gave a flawless performance, made me feel at home and valued, a great experience. More

by JOEL.NUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

GREAT SERVICE ALL AROUND! From Josh H. To the Service and Parts Departments. Great Team! More

by rdelsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Great service team! Chance and Justin took care of everything my car needed and treated me like family More

by TUNICRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
August 12, 2024

Chance helped me during my two recent service visits. He was very knowledgable about what my vehicle needed and a pleasure to work with. Thank you Chance for helping me get my vehicle ready for a road tr More

by DEBRAL.KOWALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
August 12, 2024

They were timely and explained everything fully. Loved the snack bar! Everything was covered for first checkup. More

by sandroo9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Lou is a great service consultant. Alan Powell has been a great asset helping me ordering my trucks in the past and currently.Josh Halse is a knowledgeable sales consultant also. More

by CARSON.RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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