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DePaula Ford - Service Center

Albany, NY

4.5
2,376 Reviews

2,376 Reviews of DePaula Ford - Service Center

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February 22, 2022

Lenny and Crystal are amazing you should be proud to have them on your team.TEAMWORK AT ITS BEST!! More

by DSPRAGU1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
February 20, 2022

Very disappointed in service Been going here for 12 years but not anymore. Had my 2016 Fusion in for service that cost $2100. A simple oil change was part of that service. About 2-3 miles in to driving More

by mtrombl2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2022

This dealership is very nice thorough and efficient. I like their very helpful and friendly service. More

by MDH0035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
February 18, 2022

Excellent experience! I was able to schedule an appointment and have the recall done within a week. More

by PAUL.DOUCETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
February 18, 2022

Nobody explained what was done on my car. Didn’t showed me where my car was. So left with no information at all. All I got was paper that showed what was done. Btw, The sticker was on the flo More

by RNLUCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zachary Mohan
February 18, 2022

Brought car to service center, said Progressive is pay for the service and was sent to collision. Was charged $200 for work that I didn't ask for. I have the receipt to prove it. Go elsewhere!!!! More

by S.CANCER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff (I think that's his name) In Collision center
February 18, 2022

I was very disappointed with the scheduling, service and timeliness of my scheduled repair. They didn’t even complete the work. More

by WILIPORACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Body shop! Even the surveys are not completed
February 16, 2022

The work on my car was finished on time and I was given text updates of its progress. I was impressed with the results and would go there again when needed. More

by ehvanoelt1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
February 13, 2022

Excellent service department. They made it very easy to get in on time for your service . Kept me informed all the time and explained options if something was not able to get completed . More

by bsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2022

Service was very nice. Very helpful. Will recommend .Everyone there super professional.The best around. More

by Kanyarat1140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph McKeon
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