DePaula Ford - Service Center

Excellent Detaling service and pick-up and transport to home. Justin, service manager followed though on the service that was rendered. home. Justin, service manager followed though on the service that was rendered. More

Great communication, car runs great after service, Kept to the estimate price exactly. The major drawback was that it took a month to schedule the car for an appointment, and I got a lot worse during that to the estimate price exactly. The major drawback was that it took a month to schedule the car for an appointment, and I got a lot worse during that month. More

Great experience with Josh. Got me in and out in under the estimated 2 hours. Got me in and out in under the estimated 2 hours. More

Did unauthorized work on my wife's vehicle. (Did not ask her about wheel alignment). And, You told her that she needed both an air filer and Cabin air filter. She immediately called me and I sa (Did not ask her about wheel alignment). And, You told her that she needed both an air filer and Cabin air filter. She immediately called me and I said no! I'll do it for one quarter of the price. She told this to the service writer within two minutes of their conversation and he told her it was too late. The tech was already doing it. Then you charged her around $140 for the two filters and labor. I could have done it for thirty bucks with premium filters. Back to the unauthorized wheel alignment. You failed to give her the sheet that shows the before and after results of the alignment, But you charged the $129 for this supposed service. Anytime I have had an alignment done, I have ALWAYS received said aforementioned sheet. No more service work for you guys. Your sales staff was fantastic but you dropped the ball on this service. You charged my wife, (A senior citizen) over $1500 for the above service and four new tires. Granted the tires were $996 for four plus installation. I trusted you guys to be fair and honest with her since I could not be there. I also then called and REQUESTED the before and after alignment sheet. You never sent it to me via email/fax as I requested. I have had good results in the past with service at DePaula Ford. What happened?????? I will not single out the service technicians on this rating email. You know who they are. More

Professional, friendly, courteous service staff. Jason and Josh were especially helpful. Efficient service. Very satisfied. Jason and Josh were especially helpful. Efficient service. Very satisfied. More

They were very good Evan fixed my recall we were very satisfied and would recommend to others satisfied and would recommend to others More

Glenn Cummings is the best salesman I've ever had. I'll miss him when DePaula Mazda is forced to separate from DePaula Ford and go from Albany NY to Colonie NY, its new location. I'll miss him when DePaula Mazda is forced to separate from DePaula Ford and go from Albany NY to Colonie NY, its new location. More

I was very happy with my last service. My service agent was able to get me out a half an hour earlier than I expected! My service agent was able to get me out a half an hour earlier than I expected! More

Service needs more advisors and technicians. They are over utilized and are barley holding it together. They have great morale for the workload they have. They are over utilized and are barley holding it together. They have great morale for the workload they have. More

Text Service where is wonderful and your service desk was very very helpful thank them for their help very very helpful thank them for their help More