DePaula Ford - Service Center

I love this dealership the people who run it and all the service people and sales paper it’s one of the best dealerships in upstate New York recommend to anyone service people and sales paper it’s one of the best dealerships in upstate New York recommend to anyone More

Absolutely awful service. Brought my car in for an oil change and inspection. It was at the store for over 9 hours while I was at work. Picked it up thinking it was serviced. Brought my car in for an oil change and inspection. It was at the store for over 9 hours while I was at work. Picked it up thinking it was serviced. The next day my “change your oil soon” light came on and then I looked at my inspection and it still read 2022. NOTHING WAS DONE!!! I had to go back the following week again, and I had to wait just under 2 hours to get these services “fixed.” The guy who helped me said the oil change was done the week prior and that they only have to “reset the button” but I don’t believe it for a second. Absolute waste of my time and will never be going back there. I’ve heard of a lot of negative things about DePaula and just experienced a front row seat as to why. Do not give them your time or your money. More

Lenny Farnum is wonderful to work with and the sole reason I bring my vehicle for maintenance at this dealership. He’s professional, accommodating, knowledgeable, customer service focused and truly an reason I bring my vehicle for maintenance at this dealership. He’s professional, accommodating, knowledgeable, customer service focused and truly an asset to your team. More

Everytime I walk into the shop, I am warmly Greeted by their Staff. I am informed from the beginning how long my car should take, and I am very satisfied that they are accurate. I am updated with how m their Staff. I am informed from the beginning how long my car should take, and I am very satisfied that they are accurate. I am updated with how my car is going through the process for the reason I brought my car in. I am pleased with this Car Dealership, DePaula's Service agent is Outstanding and has a great repour with everyone she speaks with. This is why I believe DePaula gets a 5 Starrating. Thank you, Loretta More

DePaula Ford did a great job when I took my Mustang out of storage. They conducted an inspection and checked tire pressures the same day I called. I rely on their service department for all my Ford service of storage. They conducted an inspection and checked tire pressures the same day I called. I rely on their service department for all my Ford service needs. More

Everyone was very professional. Took me at the appointed time. Dealership was very pleasant but the coffee could be better! Took me at the appointed time. Dealership was very pleasant but the coffee could be better! More

Friendly, efficient service. Informed me what needed to be done, and what was actually done. Very attentive customer service. Chrystal was very friendly and helpful. Informed me what needed to be done, and what was actually done. Very attentive customer service. Chrystal was very friendly and helpful. More

Excellent personal service,the service writer was very courteous and informative,the mechanics did a thorough job and even ran it through a wash.Great job guys! courteous and informative,the mechanics did a thorough job and even ran it through a wash.Great job guys! More

Very professional and courteous service. I was kept informed the whole time and received a free loaner car for the weekend. I was kept informed the whole time and received a free loaner car for the weekend. More