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DePaula Ford - Service Center

Albany, NY

4.5
2,376 Reviews

2,377 Reviews of DePaula Ford - Service Center

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April 20, 2022

Jeff Winnie was the best, would recommend Depaula Ford for any collision service.if I have any vehicle problem I will go back. More

by skip1591317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winnie
Apr 23, 2022 -

skip1591317 responded

Worked with Jeff Winnie

April 17, 2022

They treated me respectfully and performed the services professionally. I was Very pleased and will return again More

by TBNY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance, Crystal Blackman
April 16, 2022

Outstanding staff. The service staff and parts department worked miracles to find the proper oil filter for my GT500. Excellent work and quick, thorough service. Highly More

by sclouth952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
April 16, 2022

WORST experience I’ve ever had at a Ford Dealership. Terrible customer service! I will never bring my two Fords here again based on this one experience. More

by SJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
Apr 16, 2022 -

SJM responded

.

April 15, 2022

They did exactly what they were going to do I'm a satisfied customer Thank you Zack was the counter person at service on my I'm a happy customer Zack is a great person that you guys have there Thank More

by Salimjohnson123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack serves grate guy
April 14, 2022

The service shop performed the work on time and as promised. Thank you to all. More

by tsmith230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

Mechanics tried to upsale me on parts and repairs I didn’t need. Also the prices they said it would take was absurd. 500 dollars to replace 16 inches of tailpipe that was missing. More

by Connor
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
April 13, 2022

Kind, caring, friendly and amazing customer service! I know my vehicle is always in great hands when bringing it to Depaula. Justin and the team always make me feel like a valued customer and not just a More

by marisamultari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette
April 12, 2022

I’m unhappy your service department unable to repair my 2006 Ford Escape Hybred. Car stills stalls for no reason while traveling on road. Said they couldn’t duplicate, which is hard for me to realize becau More

by CLAWPAWPET44
Recommend Dealer
No
Employees Worked With
Chance at times would not answer calls
April 10, 2022

Exceptional service. Everything done promptly at a fair price. Excellent customer service. Gave my young children little toy cars, which they were thrilled with! More

by SALLY.ROBERTS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach, and I believe a gentleman named Chance?
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