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DePaula Ford - Service Center

Albany, NY

4.6
2,688 Reviews

2,688 Reviews of DePaula Ford - Service Center

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September 22, 2022

Able to do all I needed in 1 visit . Timely visit. The coffee was good More

by NANCYJULE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
September 21, 2022

The manager squeezed me in to change a headlight. Very expensive at that! Jeremy the service tech was very pleasant and patient getting the bulb out and replacing iy More

by CBCOLUC724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2022

My car sat there for weeks untouched. Never communicated with me or returned calls. Always givens excuses for delay but verified my car was just sitting in back lot never even moved when More

by Windknot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2022

Easy to deal with, professional and courteous. Respectful of your time. Makes things right! And the car looks great. More

by Maryheld
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
September 18, 2022

I had a great experience buying my new truck . I had trouble with it and got taken care of very quickly More

by corradi.frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2022

Great service and respectful of my time! Thank you for taking care of my explorer! More

by Dana C.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
September 17, 2022

My car has been in your shop for three months. I have had no calls or feedback whatsoever. More

by kgb752@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Ron Bissonette
Sep 17, 2022 -

kgb752@yahoo.com responded

I would like to have my car back or at least an update more than me calling for then every couple weeks.

September 17, 2022

Waiting area is nice and clean, the job was done in a short period of the time. More

by EMFORCOMPUTERUSER
Customer Service
Recommend Dealer
Yes
Employees Worked With
Harold
September 17, 2022

The customer service from the people is awesome! The lobby/ waiting area needs some work… yours is outdated, similar to a hospital emergency room lobby. More

by Mcnamin45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 16, 2022

Your staff is very polite and pleasant. Whether it's sales or service. I highly recommend DePaula Ford. More

by dlegresley7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Guild and Nick Bennett
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