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This rating includes all service center reviews, with more weight given to recent reviews.
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2,379 Reviews of DePaula Ford - Service Center
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Verified Customer
May 15, 2022
Luis went above and beyond to help me and my husband today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the system for us, and even topped off the washer fluid! We made it home safely and I will be visiting my local ford dealer for a diagnostic, but Luis reassured me the truck would make it home. He was friendly and personable. More
by Melissa
Employees Worked With
Luis
May 15, 2022
Went in to have a recall done. No one told me ahead of time that the part was not in stock. Waited 20 minutes for them to tell me that. Then was supposed to get a Calle back with i No one told me ahead of time that the part was not in stock. Waited 20 minutes for them to tell me that. Then was supposed to get a Calle back with in 3-5 days to reschedule. It's been over 3 weeks. What is going on with your workers?? More
by Smcknight18
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
May 15, 2022
The service staff did not want to answer my questions about whether or not my 2021 platinum F350 was within warranty. They said that decision “came from above”. That is the wrong answer to someone that about whether or not my 2021 platinum F350 was within warranty. They said that decision “came from above”. That is the wrong answer to someone that recently spent the amount of money! More
by SCOTT.GEBEL
Employees Worked With
Sales: Dylan
May 14, 2022
Since DePaula took over, I've always had good experiences there. Everyone is always respectful, honest. attentive & trustworthy. there. Everyone is always respectful, honest. attentive & trustworthy. More
by autumnharvest21
Employees Worked With
Other Employees :
Chase I believe. Big guy with beard. , Crystal Blackman
May 14, 2022
2 days after service, that was a day longer than should have been the same issue was back, the vehicle needed to be jumpstarted. There is obviously an issue not being addressed.Start/stop module, or alter have been the same issue was back, the vehicle needed to be jumpstarted. There is obviously an issue not being addressed.Start/stop module, or alternator or regulator between???? More
by Scott.koss
May 14, 2022
Crystal, Lennie and all the other staff are helpful courteous and timely when working with me. courteous and timely when working with me. More
by RKANARKI
May 13, 2022
The service was fast, efficient. The staff was friendly and helpful. It was a really good experience The staff was friendly and helpful. It was a really good experience More
by sara.woodie.pacheco
May 13, 2022
The Representative was very professional and explained everything to me as well as advising me what would need to be done I chose not to do it in the end because of the age of the car everything to me as well as advising me what would need to be done I chose not to do it in the end because of the age of the car More
by GGG
