DePaula Ford - Service Center

Totally impressed with the professionalism and courteous I received during my visit for maintenance. This was my first time here at DePaula, but it will not be my last. Great outfit and great job by all inv I received during my visit for maintenance. This was my first time here at DePaula, but it will not be my last. Great outfit and great job by all involved. Thanks again. More

Chance was outstanding. Did everything he said he was going to do and got me out on time Did everything he said he was going to do and got me out on time More

Chance is great, and is always a huge help whenever I come to get my car worked on. He is knowledgeable and always provides appropriate timeframes for my car to get done. come to get my car worked on. He is knowledgeable and always provides appropriate timeframes for my car to get done. More

Customer service is okay. Apathetic would be a word to describe the reps. The reps were unprofessional birching to each other about work, other customers and life in general. Apathetic would be a word to describe the reps. The reps were unprofessional birching to each other about work, other customers and life in general. In my opinion your service rep dept.needs a manager to bring some professionalism to your staff. If you're interested in the particulars, give me a call, I enjoyed my car buying experience but would be reluctant to use your dealership for service. The cashier's were very pleasant. More

Great service crew and very helpful with my suv couldn’t believe how nice everyone was believe how nice everyone was More

Excellent service. . Crystal- the service advisor- top notch👌 Definitely happy with the service there. Thanks . Crystal- the service advisor- top notch👌 Definitely happy with the service there. Thanks More

First visit for my 2021 Ford Escape. The staff was friendly and professional. Will be back in the future The staff was friendly and professional. Will be back in the future More

They were respectful, efficient and pleasant. They helped me obtain the Ford Rewards App. I appreciate their help! They helped me obtain the Ford Rewards App. I appreciate their help! More

Excellent service, no issues. Lenny is always very pleasant and helpful. Car ready when promised Lenny is always very pleasant and helpful. Car ready when promised More

Firstly, I called several weeks ago to make an appointment for a recall letter I received. I spoke to a lady, unfortunately I do not remember her name. She informed me that either her or another g appointment for a recall letter I received. I spoke to a lady, unfortunately I do not remember her name. She informed me that either her or another gentleman would call me back, as only her or he handled such issues. I waited several days, but never heard back. I subsequently made an appointment online to now address a second recall as well as some other issues I was having with my truck. I believe the first available appointment was +/- 14 days, which is understandable. I scheduled for this past Monday at 8:15 a.m. Two days later, I still had not heard anything. Trying to be respectful and understanding of everyone’s lack of help, I finally called on Wednesday afternoon and spoke to a gentleman who actually referred me to Crystal, who proceeded to tell me how busy they were and someone should have called me to reschedule. She also told me she would talk to the boss and try to “accelerate” the service, and that she would call me back. Well, you guessed it, that call never came. I was going out of town on Friday and needed my truck. I finally get a call, while heading out of town with an unreliable 1999 F150, that my truck is ready. Long story short, I believe it is totally unreasonable for a dealership to expect a customer to be without his vehicle for 5 days with absolutely no communication. I understand everyone is short help, and I am empathetic to that, but a phone call and full disclosure is very important. I appreciate your time in reading my review. I know it is not what you wanted to hear, yet you needed to. More