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DePaula Ford - Service Center

Albany, NY

4.6
2,686 Reviews

2,686 Reviews of DePaula Ford - Service Center

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November 05, 2022

Chance took good care of my situation. I needed my car by a certain time and he made it happen!! More

by MSLADY824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
November 05, 2022

I like coming to the dealership for any problems and service because I know it will be done right. I've been there twice and they are professional and it's nice and quiet in the waiting room. And who do More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild, Ron Bissonette
November 05, 2022

High prices with a side of rude service. Also the time it takes to service a vehicle sucks xxx. They kept my car for over a month...with no loaner. More

by Notadepaulafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who knows
November 05, 2022

Services were very professional and in a timely manner I would definitely recommend for future customers More

by earle60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 05, 2022

Thank god got Jeff from the body shop Rick from Service is the worst manger I have ever dealt with had my car for 3 months … More

by benjamin518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Jenkins
November 05, 2022

Chance was attentive and very helpful to getting our car serviced in a timely manner! More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
November 04, 2022

Everyone was very friendly. All my questions were answered, but I feel like there may have been too much going on because it took almost 2 hours for an oil change. More

by ashleycassetta24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
November 04, 2022

Scheduling was easy, quick service, comfortable waiting room experience, concerns addressed, waiting time estimate mostly accurate. More

by SJREILLY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 04, 2022

I’d like to take my vehicle to the de Paula Ford for service Everyone is very polite and knowledgeable, and very helpful to answer all your questions. More

by melendez1157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette, Fredrick Maser
November 03, 2022

Took awhile to get appointment. Great customer service from Jay and Josh. Keep me updated all the time. More

by Lindor502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
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