DePaula Ford - Service Center

Justin was outstanding and went out of his way to help me and make sure my car was perfect and make sure my car was perfect More

I found everyone from the sales people to the mechanics very helpful and nice and not pushy about anything very helpful and nice and not pushy about anything More

This wasn’t an plan visit so I wasn’t an happy customer. I was there on October 24 due to an recall. While I was there I requested an oil change. That day I was happy with my service I received. That weeken I was there on October 24 due to an recall. While I was there I requested an oil change. That day I was happy with my service I received. That weekend I was in NJ. While I was in NJ my undercarriage fell because the tech didn’t put it back correctly. I had to pay someone to put the undercarriage up so I can get back to Albany safely. Over all I always have good service. More

They tried to have me pay 400 dollars ro replace my lug nuts when you can buy a pack of 20 for 20 dollars at autozone... nuts when you can buy a pack of 20 for 20 dollars at autozone... More

Nice service team. Very helpful with all needs and concerns about vehicle. Would recommend service department. Very helpful with all needs and concerns about vehicle. Would recommend service department. More

Provided fast and professional service at a fair price. Service team was excellent. Would definately recommend friends and family. Service team was excellent. Would definately recommend friends and family. More

Courteous. Knowledgeable. Patient ,all around great customer service. Vehicle was repaired in a timely manner. Easy process to set up appt. Didn’t have the same Knowledgeable. Patient ,all around great customer service. Vehicle was repaired in a timely manner. Easy process to set up appt. Didn’t have the same phenomenal experience with my Wife’s car. She is still waiting for her replacement rain guards supposedly on order. More

Great service each time. Very nice and helpful staff. Informative and display positivity and professionalism Very nice and helpful staff. Informative and display positivity and professionalism More

Always a pleasure dealing with DePaula! Everyone is friendly and knowledgeable. I Highly recommend them! Everyone is friendly and knowledgeable. I Highly recommend them! More

Dealership was ok. The kid that was showing me the truck told me it did not have a feature ...repeatedly told me it did not have it... Then when I get home can you gue The kid that was showing me the truck told me it did not have a feature ...repeatedly told me it did not have it... Then when I get home can you guess what I found while looking through the truck's options lol? Oh look it does have Eco mode lol. Other than the inexperienced shown by the people I spoke with they were very friendly. However not very knowledgeable.... Do your own research thoroughly don't expect them to know everything about the vehicles they are trying to sell you.... More