DePaula Ford - Service Center

The wonderful DePaula Ford Dealership of Albany New York Service Department employee Mr. Luis did “an excellent job” Note: I only wanted to say three words, i.e. an excellent job. The rest of the narrative Service Department employee Mr. Luis did “an excellent job” Note: I only wanted to say three words, i.e. an excellent job. The rest of the narrative is just to fill up the space and a requirement of 15 word minimum. More

Service rep was very helpful. Listened to my issues and made me feel like they really cared about my car!! Car fixed within the promised time frame. Listened to my issues and made me feel like they really cared about my car!! Car fixed within the promised time frame. More

LENNY IS MY GO TO GUY EVERYTIME I HAVE AN ISSUE WITH MY CAR OR JUST SIMPLY NEED INSPECTION AND MINOR THINGS DONE WITH MY CAR. HE IS VERY PROFESSIONAL, VERY PUNCTUAL AND MOST OF VERY HONEST !!! CAR OR JUST SIMPLY NEED INSPECTION AND MINOR THINGS DONE WITH MY CAR. HE IS VERY PROFESSIONAL, VERY PUNCTUAL AND MOST OF VERY HONEST !!! More

It was quickly obvious the two departments were at odds with who got what work, and the new service group in the back won. As the guy drove me to the back he explained how the others just didn't understa with who got what work, and the new service group in the back won. As the guy drove me to the back he explained how the others just didn't understand the process "Not my Concern". So i go to the back to drop my F150 and upon pickup i needed to go to the front to pay then go find my truck over by the back by the heavy duty shop. I stepped into the office to express my concern and I was told the front would not give up the CC processing "not my concern". Then I mentioned there should then be a spot out front where service vehicles could be placed as the lot was way to big to go find a truck "From the front my truck was to far away for my panic alarm to work". He then explained there was no room and if I thought it was bad now wait until construction started. What I heard was" go somewhere else". I will still return as I am friends with Howard and i have multiple personal Ford Vehicles but I felt you should know my experience. Share with the team, customers don't want to here issues as they have there own, they want to get in and out. Thank You More

Vinny was very professional. Took care of a leaky valve stem and also had a tech recalibrate system for checking tire pressure. Highly impressed with the service for my vehicle. Took care of a leaky valve stem and also had a tech recalibrate system for checking tire pressure. Highly impressed with the service for my vehicle. More

Sales and service were good parts ordered wrong parts. Two and half hours. Had comeback. Two and half hours. Had comeback. More

Excellent and fast service and reasonable charge. Recommend to. others. 15 words is TOO MUCH TO ASK FOR Recommend to. others. 15 words is TOO MUCH TO ASK FOR More

I’ve had nothing but wonderful experiences when it comes to your service Dept.Lenny is very knowledgeable and professional, He’s certainly 1 of a kind. to your service Dept.Lenny is very knowledgeable and professional, He’s certainly 1 of a kind. More

Been going to that dealer ship for 30 years and will continue to go there continue to go there More

DePaula was able to replicate my issues and get the parts on order. Thanks for the quick work. on order. Thanks for the quick work. More