DePaula Ford - Service Center

Super fast service. Always ready when I get there and gets me out in the time promised. Always friendly. Always ready when I get there and gets me out in the time promised. Always friendly. More

When I brought my truck in, the service writer told me it would be done in 1 1/2 hrs..in an hour and 20 min I was on the way home. would be done in 1 1/2 hrs..in an hour and 20 min I was on the way home. More

Very friendly, were quick to get us back on the road knowing we use our truck to make a living. We are from Arkansas and was ready to get back home to work on the other issues that the mechanic found. V knowing we use our truck to make a living. We are from Arkansas and was ready to get back home to work on the other issues that the mechanic found. Very pleased with this dealership! More

The service team at DePaula are always very helpful and do their best to get you in and out. Always friendly too do their best to get you in and out. Always friendly too More

Overall excellent service. The service rep, Lenny was very professional and friendly. He kept me informed on how the service on my vehicle was progressing The service rep, Lenny was very professional and friendly. He kept me informed on how the service on my vehicle was progressing More

Poor communication about service. Took 3 days to find out what was happening to my truck. After picking it up from dealership I had grease stains on the ceiling and sunroof. Took 3 days to find out what was happening to my truck. After picking it up from dealership I had grease stains on the ceiling and sunroof. More

The reveal on the hood is not even on both sides in win the hood was painted they missed the upper edge where is metal showing the hood was painted they missed the upper edge where is metal showing More

Love your service department . The reason I bought my from you .They remember me each time I come in The reason I bought my from you .They remember me each time I come in More

Repairs took over a month with no attempt to keep us informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. They never did. My suggestion is to give updates periodically, especially when the repairs are taking so long. Also, you might want to have loaners available. Renting cars for that long is not feasible for many of us. More

I didn’t feel very listened to. I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car wit I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car with me to show them. More