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DePaula Ford - Service Center

Albany, NY

4.5
2,459 Reviews

2,459 Reviews of DePaula Ford - Service Center

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September 12, 2024

Came in for oil change and tire rotation. Lenny and technician recommended new tires which I knew I needed. No pressure. I will return. More

by DMCCANN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Lenny was very helpful and very clear with what was being done/ needed to be done to my car. I’ve worked with different people there and all have been great! More

by Jess Paszkiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Great service sometimes I’m a little skeptical about service but overall this round got in found the problem and solved it also did a minor update I needed even got a courtesy ride to and from the deale More

by djerik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Very accomodating, exceeded my expectations on meeting my needs in servicing my car. Excellent, promt and thorough service provided in a friendly and very attentive mamner. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Greatest sales & service team! Josh Halse to LUIS CORREA to the service department!! A+ A+ More

by rdelsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Lenny was very kind and professional. He made me comfortable from the beginning. I was very happy with his service. More

by INSOOKIM37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Very professional, friendly and thorough. Kept me informed along the way while waiting. Luis was, as usual, very kind. More

by tommymcgrathjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Lenny is always great and the work was done quickly. Thanks for the great survice. More

by b.salisbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Did not complete the work that was required. Asked if battery was ok after they installed a recall part. Was told car was ready, would not start. After getting the car home I installed a new bat More

by B.GAGLIARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred,Lenny
September 02, 2024

Service is excellent ! Everyone is very friendly and helpful and have never had any issues ,always being my vehicle to ford and would and have highly recommended ford to se More

by HEIDIHO0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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