
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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happy customer Depaula did a fantastic job at making my car buying experience quick, easy and painless. They took all the anxiety out of the entire experience. Never Depaula did a fantastic job at making my car buying experience quick, easy and painless. They took all the anxiety out of the entire experience. Never felt pressured or that they were getting something out of me. Thank you Depaula (and Albert), I will be buying my future vehicles from depaula. More
Buying experience: Mazda3 Upon arrival Qasim (aka Q) was very courteous and helpful. He provided good buying advice and was knowledable about Mazda and its products. He gave a Upon arrival Qasim (aka Q) was very courteous and helpful. He provided good buying advice and was knowledable about Mazda and its products. He gave a tour of the facility and made the overall buying experience quick and easy. Thanks again Q! More
Horrible customer service If you want to haggle over $5. per month after being a loyal customer for 10 yrs., feel unimportant and have numerous sales people, and even higher up If you want to haggle over $5. per month after being a loyal customer for 10 yrs., feel unimportant and have numerous sales people, and even higher ups never return your calls, then by all means go to this dealership. OH ! and if you feel like sitting at a table for 2 hours, when you have an appointment, while the sales manager helps other customers, and talks in a language of car dealer jargon that you cant understand, then be sure to ask for Steve Belvedere More
Great experiance My salesman , Marat Lozhkin took great care of me with a very nice lease of a 2018 F 150. Everyone at Depaula tries to make your experience the best My salesman , Marat Lozhkin took great care of me with a very nice lease of a 2018 F 150. Everyone at Depaula tries to make your experience the best it can be. Thanks to all. More
The vehicle inspection was not valid. Car had safety issue! Check everything over. All s safety issues including lug nuts on a wheel because they got away with it and I'm sure everybody else is don't buy a car Check everything over. All s safety issues including lug nuts on a wheel because they got away with it and I'm sure everybody else is don't buy a car from them if they're going to do that. Caused him to failan inspection first one after purchase and get a ticket during time taken to fix it. All are responsible as the team works together. More
Quick and painless Albert is awesome, buying a car can be stressful but he has a great sense of humor which made the experience a lot better. Highly recommended! Albert is awesome, buying a car can be stressful but he has a great sense of humor which made the experience a lot better. Highly recommended! More

Great experience overall Andy was great to work with, will be back to Depaula when it’s time to trade our other vehicle in. Great experience overall. Will definitely refer fam Andy was great to work with, will be back to Depaula when it’s time to trade our other vehicle in. Great experience overall. Will definitely refer family and friends More
Mazda CX-5 with Q and McKenzie Both Qasim (sales) and McKenzie (training/overview of vehicle) were energetic, professional and courteous. Q also called after the sale to make sure e Both Qasim (sales) and McKenzie (training/overview of vehicle) were energetic, professional and courteous. Q also called after the sale to make sure everything was going well with the new vehicle. He followed through with every request and need. More
Purchase of 2018 Ford Escape We have been buying our cars from Orange Ford Mazda, now DePaula Ford Mazda since 2002. We purchased a new Ford Escape to replace our 2006 Mazda Trib We have been buying our cars from Orange Ford Mazda, now DePaula Ford Mazda since 2002. We purchased a new Ford Escape to replace our 2006 Mazda Tribute and had a great experience. Everyone was very helpful and not pushy in this buying experience from Sal in Finance directing us to Dalton as our sales consultant, to Michael one of the sales managers, Bryan in finance, Jay who made sure all went smoothly, and Devin you fixed my phone with Sync (after having contacting Sync support and them not able to fix the issue). Hoping the same level of service will continue as we have this new car for years to come. More

New Car! I truly had an amazing experience at DePaula Ford! This dealership was one of three on our lists to visit. Mike Haertel was so helpful, that is ended I truly had an amazing experience at DePaula Ford! This dealership was one of three on our lists to visit. Mike Haertel was so helpful, that is ended up being the ONLY dealership we shopped at. Mike was incredible! He worked with us for a few hours as I indecisively chose a vehicle. He actually stayed past closing to help me! Mike was engaging, funny and answered ALL of my questions. Mike even called me a few days after purchase to check in! I highly recommend DePaula Ford! More