DePaula Ford

Great Service My service adviser Dave Grinko was excellent, he kept me informed all through the process from when the had to order the part to it's completion, he My service adviser Dave Grinko was excellent, he kept me informed all through the process from when the had to order the part to it's completion, he did an outstanding job. More

Purchase of a used ford fusion Smooth and helpful. Procees was quick and painless. Everyone was professional and courteous. Well definitely return for further purchases and service Smooth and helpful. Procees was quick and painless. Everyone was professional and courteous. Well definitely return for further purchases and service great dealership to go to More

never again If you need any type of work done on your vehicle prior to purchase, make sure it’s done first. Once you purchase your vehicle, they have your money a If you need any type of work done on your vehicle prior to purchase, make sure it’s done first. Once you purchase your vehicle, they have your money and do not care. You’ll get the run around and get transferred to voicemails that are never checked until you get so fed up you go above. We are reporting them to BBB and Attorney General for a two-month run around on repairs that were promised at signing. Save your time and go somewhere they value your buisness. More

Top notch service for a recall on my vehicle. I always receive excellent service when I bring my Ford Focus in for service. This trip was for a recall to fix a problem with the fuel tank. Lenny F I always receive excellent service when I bring my Ford Focus in for service. This trip was for a recall to fix a problem with the fuel tank. Lenny Farnum arranged my appointment and estimated the repair time to be 1-1.5 hours. I left the dealership right on time. Lenny is always polite, courteous and most helpful whenever I need to have my car serviced. He is knowledgeable in all aspects of car repair. He is truly an asset to the DePaula Family. I really like the sign-in board because it allows customers the chance to run errands while the car is being serviced. On a personal note, I think the furniture in the waiting area could use some updating. More

repair Truck was inoperable. Arranged a tow with AAA to DePaula. They arranged a rental car for me through my extended warranty. Let me know what the prob Truck was inoperable. Arranged a tow with AAA to DePaula. They arranged a rental car for me through my extended warranty. Let me know what the problem was in 24 hours and fixed in 48 hours. I'm very satisfied. More

Bought a new SUV Overall, a great experience, Joe our salesman and Frank the finance manager were both outstanding and I would highly recommend DePaula Ford. I had a d Overall, a great experience, Joe our salesman and Frank the finance manager were both outstanding and I would highly recommend DePaula Ford. I had a dollar amount I was looking to stay on budget and Joe provided help to make sure I stayed in the range I was comfortable in. I would stop by and see how they can help with your next car /truck purchase More

A superb experience I initially spoke to the manager whose name is Mike. He was very helpful and informative. He assigned Joe to work with us. Joe was very friendly, hel I initially spoke to the manager whose name is Mike. He was very helpful and informative. He assigned Joe to work with us. Joe was very friendly, helpful and did not pressure us at all. The experience was truly a great one. More

Service dept. I’m happy with the service dept. bought vehicle new 2017 & never had a problem with any service ,from recalls to reg. Schedule maintenance. I’ve made I’m happy with the service dept. bought vehicle new 2017 & never had a problem with any service ,from recalls to reg. Schedule maintenance. I’ve made appts. to just dropping in for an oil change with no problems at all 👍 More

At 71 years old, its the best dealership I've worked with. They had to order parts for my repair. I had purchased a used car warranty from them when I purchased my Explorer. They gave me a loaner with only 6 m They had to order parts for my repair. I had purchased a used car warranty from them when I purchased my Explorer. They gave me a loaner with only 6 miles on it. I had it for three days. The repair was perfect. No hidden surprises you get from some dealers as to what needs to be done. The work was done right the first time. I live in Queensbury, but will be buying all my cars from DePaula. More

Great service as always Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital distr Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital district More