DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Total professionals The staff at DePaula Ford was extremely helpful in getting me a special order truck in a reasonable amount of time and at a good price, including the The staff at DePaula Ford was extremely helpful in getting me a special order truck in a reasonable amount of time and at a good price, including the trade-in. Glenn Cummings accompanied me on a test drive with a similar vehicle and promptly and completely responded to all my questions, both before and after the deal, and he spent a lot of time with me on the day of delivery, going over the truck's systems and instruments. More
Experience buying a new Ford truck Everyone that we dealt with was professional and informative. They were all enthusiastic about their product and their new dealership! The Ford F-150 Everyone that we dealt with was professional and informative. They were all enthusiastic about their product and their new dealership! The Ford F-150 is a wonderful vehicle to drive. Very happy with it so far ! More
WONDERFUL! My family and I were in the area and decided to stop. I wasn't sure if I wanted to continue a lease with another Edge but I did have a price in mind, My family and I were in the area and decided to stop. I wasn't sure if I wanted to continue a lease with another Edge but I did have a price in mind, if I decided to. I had been looking locally, through Carbone. We got out of the car and were greeted by Albert. He was up beat, polite and professional. I told him what I was thinking about and that we didn't have a lot of time. He was quick and to the point and worked to get me an amazing deal! We drove off with a new Edge lease and I am thrilled. It was a pleasant and relaxing experience. I felt like he was taking personal care of me! He was fantastic! More
Excellent!!! It was time to trade in my lease Ford Edge and Depaula made it so easy!! Saturday I picked out my new car and Monday I drove it home!! I love my new c It was time to trade in my lease Ford Edge and Depaula made it so easy!! Saturday I picked out my new car and Monday I drove it home!! I love my new car and Depaula made the process smooth and easy!! So grateful!! More
New car purchase The staff was helpful and friendly. I told them what I wanted and needed in a car and car payment. They had the best offer. The staff was helpful and friendly. I told them what I wanted and needed in a car and car payment. They had the best offer. More
Great experiance and a great deal. Of the three dealerships I contacted online, they were the only ones to not only contact me, but to follow up. I made an appointment to look at a truc Of the three dealerships I contacted online, they were the only ones to not only contact me, but to follow up. I made an appointment to look at a truck I thought was out of my range. I wasn't even planning on driving the truck. But when they handed me a paper with my potential lease payments, I was shocked. I ended up driving out with the truck I wanted with a lower payment than the vehicle I was currently leasing. And that vehicle cost was almost $7000 less when I leased it. I know the buy out price in the end will more than make up the $7000 difference, but I'll probably just lease again. My wife's lease runs out in a couple months, We'll be back for a Mazda this time. Oh yea, my appointment was at 10:00 am, and I drove away at around 3:30 or so in my new truck. It was a Saturday, and it took them some time to transfer my insurance and prep the truck. To pass some of the time they even had us go to a great place nearby for lunch and covered the bill. Next time we're going for dinner. Sadly, I can't remember the finance guy by name, but he was great too. Everything was in order, he explained everything and made the process simple. One last thing, two days after my purchase, I finally get a message from the third dealer I had contacted a week before. The one I was previously leasing from, apologizing for somehow missing my email. I wanted to, but I didn't bother to return his call. More
Painless as possible Found process at DePaula Ford easy. My salesperson, Mike, didn't waste my time. Got the car I wanted, at a fair price. Friendly, professional staf Found process at DePaula Ford easy. My salesperson, Mike, didn't waste my time. Got the car I wanted, at a fair price. Friendly, professional staff. I was pleasantly surprised how painless the process was at DePaula. More
Outstanding Sales Team What a great and refreshing experience. Went to DePaula Ford to test drive a F-150 and a short time later we not only received an awesome deal on ou What a great and refreshing experience. Went to DePaula Ford to test drive a F-150 and a short time later we not only received an awesome deal on our trade-in, but got the truck we were looking for. Felix, our Sales Representative was knowledgeable, respectful of our time and extremely helpful. We will definitely be back for our next vehicle. More
Good process, some bumps at the end Buying the car was a reasonable process. my only complaint was when it came time to pick up the car, the person who was supposed to be available to te Buying the car was a reasonable process. my only complaint was when it came time to pick up the car, the person who was supposed to be available to teach me how to use all the functions and features was not there. that was a disappointment. I still don't know how to use the voice activated function and needed that tutorial. The dealership should not schedule a final sale without making sure they have the personnel available to demonstrate the car's features. More
Overall pleasant experience, Nice people, thorough process My wife convinced me to consider Mazda (DePaula) and it was a pleasure working with Marat, Bryan and Mackenzie... very well spoken and versed in their My wife convinced me to consider Mazda (DePaula) and it was a pleasure working with Marat, Bryan and Mackenzie... very well spoken and versed in their respective fields. The process is very thorough... Based on initial impressions would not hesitate to recommend DePaula and purchase from again. More