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DePaula Ford
Albany, NY
4,565 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,565 reviews
April 11, 2021
My car was left a muddy mess on the driver side which was completely unacceptable. The service took care of the repair but should have put mats down or cleaned up afterwards. completely unacceptable. The service took care of the repair but should have put mats down or cleaned up afterwards. More
by effinger2009
Verified CustomerEmployees Worked With
Ron Bissonette
April 11, 2021
It was a good experience and service was good. I would recommend it to anyone. I brought my vehicle in for a oil change and waited for it. recommend it to anyone. I brought my vehicle in for a oil change and waited for it. More
by MICHELLELAKE
Employees Worked With
April 10, 2021
Ordered wrong part multiple times. Didn’t fix the issue the first time. Tries to make it better by offering loaners and details, but service work is poor. Damaged vehicle during service. Says they’ll call the first time. Tries to make it better by offering loaners and details, but service work is poor. Damaged vehicle during service. Says they’ll call with updates and then doesn’t. More
by ERN1285
Employees Worked With
Josh Brogue
April 10, 2021
It was just a joy to deal with the service center they were very helpful in getting my truck right in and making sure I had a loaner were very helpful in getting my truck right in and making sure I had a loaner More
by Mroilbaron
April 09, 2021
My car was repaired under a recall. After being completed, I was not notified and it took over an hour to retrieve the car. Could not contact anyone that knew where the car was.. completed, I was not notified and it took over an hour to retrieve the car. Could not contact anyone that knew where the car was.. More
by Evan
Employees Worked With
Mike Demartino, Josh Brogue
April 09, 2021
Quick and painless service! Appreciate all the small touches, like sending me a video of the inspection. Could have a little more outdoor waiting area. touches, like sending me a video of the inspection. Could have a little more outdoor waiting area. More
by jason
Employees Worked With
Josh Brogue
April 08, 2021
This dealership has lost my trust multiple times. Their body shop has absolutely no communication, and did not contact me with issues until I called them to confirm. My repairs took twice as long as origin body shop has absolutely no communication, and did not contact me with issues until I called them to confirm. My repairs took twice as long as originally quoted, and nobody called me to let me know it would take longer. I only found out when I called to see if it was ready to be picked up. Additionally, the shop continued to find more issues after the car should have been done, because they failed to open up and check the entire car in a timely manner. When attempting to call the shop, I was unable to get through on multiple occasions, and when leaving a message I did not get a call back. I have had two repairs to my car within the past year at DePaula, and I will not be returning as I am extremely unsatisfied with the shop and the customer service. More
by moyerr875
Employees Worked With
Ken
April 08, 2021
They were on time and gave me all the information I needed to keep my car in good shape. I don't remember who I worked with so everyone gets 5 stars needed to keep my car in good shape. I don't remember who I worked with so everyone gets 5 stars More
by JRIGHT76
Employees Worked With
Mike Demartino, Josh Brogue, Ron Bissonette
April 08, 2021
Very pleased with serviceWhat would you have me to Very pleased with service What would you have me to say Very pleased Work was done on time as promised Continue what you are doing Very pleased with service What would you have me to say Very pleased Work was done on time as promised Continue what you are doing More
by ccumm16
Employees Worked With
Josh Brogue
