David Scott Lee Buick GMC

Jennifer Smith in Finance was amazing! ! Her economic major degree from University of Florida was evident. She made the purchasing process efficient and quick. ! Her economic major degree from University of Florida was evident. She made the purchasing process efficient and quick. More

Crestview, FL GMC had my vehicle for nearly 2 weeks for a SCHEDULED appointment to checkout my NEW warrantied transmission. Customer service was terrible with no follow up call from Jermey. Requested Service SCHEDULED appointment to checkout my NEW warrantied transmission. Customer service was terrible with no follow up call from Jermey. Requested Service Manager to give me a call and also requested for a loaner vehicle, which wasn't provided. My vehicle sat in the GMC parking lot for nearly 2 weeks because they were supposedly behind with work. Why schedule an appointment!!! Service Manager stated that he would personally follow up with a phone call about my vehicle...he never called back! Why not call me the customer and provide options? Here's the kicker!!! Once my vehicle was driven, nothing was found mechanically wrong, and the fluid was a quart low in my NEW transmission AND the drip stick was broken. How is this even possible? So...2 weeks of having my vehicle for this observation. Something is seriously wrong with the customer service at this dealership and must be addressed soon. More

This review is based on Caleb Napier, Jennifer Smith, and the staff at David Scott Lee Buick GMC located in Crestview, Florida. We first chatted with Meagan once we arrived since we inquired about our GMC A the staff at David Scott Lee Buick GMC located in Crestview, Florida. We first chatted with Meagan once we arrived since we inquired about our GMC Acadia online. She quickly grabbed Caleb and we were off to the races! Once bringing the vehicle to us from across Hwy 85, Caleb started showing us all the bells and whistles it had and exactly how reliable this new vehicle could be for us. Every question we asked was answered quickly and knowledgeable from him. After spending a couple hours discussing prices, discounts, warranties, and trade-in values, we reached an agreement to purchase our first brand new vehicle since 1997! Caleb and the finance team went to work trying to find the best possible price, and interest rate they could on our behalf. Once the preliminary paperwork was signed we quickly transitioned to Jennifer Smith's office to go over credit score, interest rate %, warranty packages available, and how much enjoyment and use we would get out of our new Acadia AT4! This was the easiest and most relaxing experience we have ever had purchasing a vehicle period. Hands down the best experience ever. Caleb may be young, but he handled us today like a Pro! Thank you so much! Wanna give a BIG shout out to Wayne McCraney, he has been a family friend to us since he was at Gilliland Cheverolet on Hwy 90, back in the early 90's. Thank you again to everyone at David Scott Lee Buick GMC. More

Did not receive service. Service dept emailed me to schedule and I never received a follow-up to my response to schedule. Still waiting on my carpet to be replaced due to wat Service dept emailed me to schedule and I never received a follow-up to my response to schedule. Still waiting on my carpet to be replaced due to water damage from drain plugs that were not properly installed prior to my purchase of my new vehicle. I’ve reached out twice since then (12/30/24) with no response from anyone at the dealership. More

Caleb was very helpful and went above and beyond to make sure everything was taken care of. sure everything was taken care of. More

My sales person Cameron was awesome. He took care of all of my needs and got me a vehicle that solved all of my problems within my budget He took care of all of my needs and got me a vehicle that solved all of my problems within my budget More

Outstanding Dealership! From the Sales team to the Service department, excellent customer service full of character and integrity. From the Sales team to the Service department, excellent customer service full of character and integrity. More