Dave Smith Motors

Works for the customer Greg and the finance team worked very hard to get me the deal I needed they really went out of their way for me. Thank you Greg and the finance team worked very hard to get me the deal I needed they really went out of their way for me. Thank you More

Acceptable first time expereiene I regularly purchase fleet vehicles for my company. I called Dave Smith because what I wanted was not available locally. The salesperson was a new em I regularly purchase fleet vehicles for my company. I called Dave Smith because what I wanted was not available locally. The salesperson was a new employee to their company but he was very respectful and tried to be helpful. We went through their inventory and were able to find a truck that met our needs. We put a hold on the vehicle with a deposit. We asked for some accessories to be installed on the truck and their folks who handle that were first class. The Finance Office: that's a different story. We tried for two days to get a loan rate out of them to no avail. After a couple requests our Controller finally got a total amount due including sales tax, so she financed it here locally. I informed them that we weren't financing with them before I ever bought a plane ticket to fly to Spokane. Dave Smith's shuttle service was first class; the driver was on time, friendly, and had good things to say about here employer. That was nice to hear. Upon arriving at the dealership I was disappointed to learn that the paperwork for the transaction had not even been drawn up. I was there almost three hours for a very easy transaction so I'm not too impressed with that. When I finally sat down to sign the papers, the Finance Officer was nice but wanted to let me know that Dave Smith could have given us a better interest rate than the one we got. It wasn't his fault, (we'd tried to finance with a different guy in their office) but it still made us feel bad and he had no reason to say that. Last, the salesman (whom I'd give an "A" rating), told me the truck would have a full tank of fuel. The truck had a 36 gallon tank and after they went to fill it the tank gauge read 3/4. The salesman said that they had a limit on how much gas they could put in each vehicle and the size of this ones tank exceeded that amount. Sorry, but that was really pretty bad on their part. They should do what they say they'll do, no questions asked. Would we buy from them again: Yes, but I'd insist on some things being different to minimize the amount of time spent at the dealership. More

Waste of time Spent my whole day working out a deal with Dave smith motors putting a deal together on a gmc pickup, between going to the bank, on and off the phone Spent my whole day working out a deal with Dave smith motors putting a deal together on a gmc pickup, between going to the bank, on and off the phone all day long, back and forth between the salesman and myself, waiting to get a few pictures before making a final decision we had finally come to an agreement. Although still waiting on pictures, and being hounded to give them my credit card number for a deposit, keep in mind (still waiting on a picture) before I spend upwards of 40k dollars. I decide to take the risk of not getting my deposit back if the one picture of the vehicle does not turn out to be What I wanted , So I call the salesman and said I am ready to give you my card for the deposit, and get a response of sorry we sold it 5 min ago, ( quote on quote You did not give us a deposit yet. Which was all chuck cared about.My response was : I was waiting to see more than one tiny little picture of the bumper before I was going to make a big financial decision. I think that was a fair statement to make. All chuck (Charles) cared about was getting my credit card for a deposit, rather then the agreement we had been working on all day, and couldn't take ten minutes to go get a couple pictures in the parking lot to put my mind at ease, and would have gladly given him my card number to finish the deal. All done now don't plan on getting any deals done with chuck if you are not willing to put a non refundable deposit down before you can even get a picture of the vehicle you are thinking of buying. Also there is absolutely no meaning in the sales managers office even after coming to an agreement. Really hard to work with these people if you are not from Kellogg to go look at the vehicle in person. More

Great people, great service! Rocky was excellent, Cruz did a great job getting my truck put together. What a great experience working with your staff! I will be back.. Rocky was excellent, Cruz did a great job getting my truck put together. What a great experience working with your staff! I will be back.. More

Simply outstanding!! Flew from Sacramento to Spokane Monday evening. Was picked up by Dave Smith driver at 8:00 AM Tuesday morning. Arrived at dealership around 9:30. Was Flew from Sacramento to Spokane Monday evening. Was picked up by Dave Smith driver at 8:00 AM Tuesday morning. Arrived at dealership around 9:30. Was driving home in my new Ram 3500 by 12:30 pm. Thanks to my sales associate Cole Furnham and accessory manager Cruz Snyder, as well as finance manager Hugh (by the way thanks for your service to our country Hugh) this was an awesome experience. Very friendly folks!! Everyone did everything just as they said they would. That is important!! More

Leann, helped with a long term process of ordering , building & waiting for a Dodge Charger Hellcat. She did a great job and look forward to buying another vehicle from her! , building & waiting for a Dodge Charger Hellcat. She did a great job and look forward to buying another vehicle from her! More

BEWARE Awful Warning to anyone wanting to buy at Dave Smith Automotive. This place was a nightmare! We had a truck picked out that we were planning on buying. My h Warning to anyone wanting to buy at Dave Smith Automotive. This place was a nightmare! We had a truck picked out that we were planning on buying. My husband worked with Owen a sales rep during the initial process over the phone. We are out of state buyers... Ten hours away. Anyhow, the sales rep found the truck we were specifically after and then informed us that they needed a 500.00 deposit. We didn't like that one bit and basically told them that if they wanted to make the sale we were not paying the deposit. Owen's words were "I'll check on this and see how bad the boss wants to make the deal" We did hear back and Owen informed us that the deposit was not needed. His words were " done deal". We also kept all of this correspondence via text just in case. Second complaint... We lined everything out with the deal and we're going to leave the following week. Owen told us that the truck would be there and ready. We called the day before we had made arrangements to leave and Own had no idea where the truck was. Couldn't find it... We stayed in limbo not knowing if we were going to leave (10 hour drive) or not. I wondered if this sales rep would have even called us to let us know the truck was not there yet... So glad we checked. Third complaint.... A couple weeks pass and still no truck. Communication was just plain awful and completely unprofessional. Finally heard back from Owen and got a confirmation on truck arriving. We asked for some pics and that seemed to be complicated as well. We did end up getting a pic after many go- arounds. Fourth issue... We drive all the way to Kelli gg, arriving around 10:00 am. The dealership knew we were coming that day to pick up. When we got there, it seemed very unprofessional, no real greeting or communication. Owen looked frazzled/ confused. We asked to see the truck and he couldn't seem to find it. We waited in the lobby with our three children,(two, six and thirteen) and proceeded to wait, and wait...We weren't expecting to be in and out but what we went through was rediculous. Owen kept saying "I'll be right back" and "shouldn't be too much longer". At 1:00 we still hadn't seen the truck and didn't know what was going on. We demanded to tak with owen's supervisor, "Zig". He looked just as frazzled and acted like he was too busy to talk with us. We quickly looked over some paperwork and discussed our trade/in. He assured us that we would be on the road in no time. All the while we are still waiting to see/ drive this truck. He basically sent us back to the Lobby. 4:00 rolls around, we're still in the lobby with our three kids and got no info. We asked to speak with Owen and Zig again... Still no truck or explanation for what's taking so long. 5:00 comes and we finally get to peek at the truck for a total of two mins. Next complaint..... 5:30 we start the paperwork process. We get almost complete and the finance manager says we need that down payment of 500 to finish off the deal. I inform him that we were told we did not need to hand over any cash... Even had the text as proof. We have a check ready to hand over for our agreed on cost. At this point the finance guy has to call Owen and Zig back in to discuss the 500. Zig's boss Pual now gets involved. Zig and Paul acted like we were more of a pain than a customer ready to hand over some big money. We all had a very heated discussion.... And at that point they gave us some options. Cancel deal, they offered to cover half of the 500 or take a major hit on our trade. None of this sounded good. This was not what was agreed on or what we were told by Owen. We continued to talk/which continued into a yelling match between us Paul and zig. Completely unbelievable... Much dishonesty and unprofessionalism. Needless to say Paul was so completely arrogant he called the deal off. So nine hours later we walked out. Do not buy here! Save yourself a headache.... The three men/boys we dealt with were [non-permissible content removed] and just didn't like us challenging them. It became more of an ego thing than making the sale... Disgusting behavior displayed and pure dishonesty, disorganization and lack of communication! More

The Dave Smith Motors experience was second to none . I will recommend all to my friends and family to purchase there next vehicle at Dave Smith Motors. . I will recommend all to my friends and family to purchase there next vehicle at Dave Smith Motors. More

Friendly salespeople and staff The car buying experience at Dave Smith motors is second to none. Friendly salespeople and staff. I will recommend a Dave Smith vihicle purchase to al The car buying experience at Dave Smith motors is second to none. Friendly salespeople and staff. I will recommend a Dave Smith vihicle purchase to all my friends and family. More

Donald Ells was wonderful I had a great experience here at dave smiths, the staff was great and my sales person Donald Ells was wonderful and I believe he did the best job that I had a great experience here at dave smiths, the staff was great and my sales person Donald Ells was wonderful and I believe he did the best job that any of them could have done to get me into my new vehicle. Thank You All. More