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Dave Smith Motors

Kellogg, ID

3.3
1,066 Reviews

210 Division Street North

Kellogg, ID

83837

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1,066 Reviews of Dave Smith Motors

February 10, 2021

Evan Lewis , our Sales person went over and beyond his duties and found the exact Truck we wanted. Evan especially put up with my husband’s million questions and made sure we were completely satisfied and More

by stillbiga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Lewis (Sales) and JC (service)
January 05, 2021

Tiny Winegar was my salesman for my jeep, and he was the BEST! He was incredibly helpful and super patient. He stayed professional throughout the whole day and was an awesome salesman. He got us an amazing More

by Cash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiny Winegar, Joe Skore.
Jan 15, 2021 -

Dave Smith Motors responded

Hello, congratulations on your new vehicle! Thanks for highlighting our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

January 05, 2021

Disappointed with sales-manager Cameron Mills and Salesman Jay Asbury. Both dropped the ball multiple times on our 2020 Ram 3500 purchase from the start..This is the 3rd RAM 3500 we've purchased from More

by C Lancaster
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cameron Mills
Jan 15, 2021 -

Dave Smith Motors responded

C. Lancaster, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 23, 2020

Undoubtedly the worst customer service I've ever received anywhere. Still waiting for help getting back the OR sales tax from a truck I didn't end up buying (because the dealer's communication was so poor an More

by AG1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Price, Willis, Colleen
Jan 15, 2021 -

Dave Smith Motors responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you again for taking the time to let us know how we can improve.

December 10, 2020

Thieves. Refusedv to refund a deposit on a new vehicle I could not purchase because of illness. Grayson was the salesperson and Tyson the manager. I will be taking them to court. They are owned by RJF Auto More

by daniel.g.vogel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grayson, Tyson
Jan 15, 2021 -

Dave Smith Motors responded

Hello, we regret to hear that your experience with us was not a more positive one. Here at Dave Smith Motors, we are always looking for ways to improve; we appreciate your input.

November 11, 2020

Very poor communications on recall. I bought a 2014 Silverado in September of 2019. I asked that all the updates and recalls be done before it was shipped to me and Sabastian the sales man said that th More

by perkynome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastian
November 05, 2020

Had a great experience here buying my new Ram 2500.Went Had a great experience here buying my new Ram 2500. Went here looking for a new work truck and my salesman found me the right truck and everything I More

by Northidaholandcare
Recommend Dealer
Yes
Employees Worked With
Joshua Asbury
November 03, 2020

I was so happy visiting Dave smith last week to pick up my new jeep. Every person I spoke to was extremely welcoming and professional. My salesman communicated everything we were doing very clearly to me a More

by Isabella finnigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
November 02, 2020

HORRIBLE customer care. I bought a 50k car from them on the promise they would replace the windshield. They went back on that when i had to re schedule the install and refused to replace it. I will NEVER g More

by Mal sol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle in sales. Horrible customer service , Josh Schluter
October 22, 2020

Avoid this place like the plague! These guys sold me a truck that only had 40k miles on it for a price tag of 28k. The motor blew up 6 months later and will now cost me 10k to fix. Dave Smith Motors will More

by DaveSmithMotorsSucks
Recommend Dealer
No
Employees Worked With
Scott Johnson
Oct 29, 2020 -

Dave Smith Motors responded

We are genuinely sorry for what has occurred! We perform on each Pre-Owned vehicle a thorough Safety Inspection. With it being a Pre-Owned every Consumer is presented with a "Buyers Guide" which clearly states "As Is" and list some of the major defects that may occur in used vehicles. This Form is presented to the Consumer at the time of signing all Paperwork and Contracts. The Consumer will read then sign and date it, acknowledging the content and agreeing to the vehicle "As Is". it is true that a 3rd Party After Market Warranty was presented as is with all Pre-Owned vehicles due to their nature being Used. There is always an element of uncertainty regarding possible mechanical issues arising due to the age of the vehicle, parts wearing out, the mileage and not knowing the maintenance of the vehicle from the prior Owner. We highly encourage it as a Safe Guard that an After Market Warranty be purchased should something occur down the road. The After Market Warranty that was purchased on 4/10/2020 and was Cancelled the next day as requested. Certainly if it is felt our price is higher and the same coverage can be purchased elsewhere we fully understand. Regardless, an After Market Warranty coverage was encouraged and could have been bought elsewhere. There would have been just a Deductible. We cannot be liable for a hole created by a Rod that went through the Long Block 6 months later after the Purchase and in the consumers possession. We are genuinely sorry!

Oct 29, 2020 -

DaveSmithMotorsSucks responded

But you can be liable for not disclosing after-market parts that were in the vehicle that may have led to he failure. The first question my local dealership asked me is “was this vehicle chip-tuned” based on what they saw. We are researching this thoroughly.

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