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Dave Smith Motors
Kellogg, ID
1,063 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,063 Reviews of Dave Smith Motors
December 23, 2020
Undoubtedly the worst customer service I've ever received anywhere. Still waiting for help getting back the OR sales tax from a truck I didn't end up buying (because the dealer's communication was so poor an anywhere. Still waiting for help getting back the OR sales tax from a truck I didn't end up buying (because the dealer's communication was so poor and disjointed that I decided to buy elsewhere). I have called and emailed the salesman that I initially worked with (Price) and two managers (Willis and Colleen), and after more than a month and 10 attempts, still nothing. They also claim to be the best deal around, with prices "too low to list," but that's just advertising propaganda; they aren't a better deal than anywhere else, and the customer service is trash. Shop elsewhere. More
by AG1982
Employees Worked With
Price, Willis, Colleen
December 10, 2020
Thieves. Refusedv to refund a deposit on a new vehicle I could not purchase because of illness. Grayson was the salesperson and Tyson the manager. I will be taking them to court. They are owned by RJF Auto could not purchase because of illness. Grayson was the salesperson and Tyson the manager. I will be taking them to court. They are owned by RJF Auto of Texas and they have over 20 complaints on file with the BBB. More
by daniel.g.vogel
Employees Worked With
Grayson, Tyson
November 11, 2020
Very poor communications on recall. I bought a 2014 Silverado in September of 2019. I asked that all the updates and recalls be done before it was shipped to me and Sabastian the sales man said that th Silverado in September of 2019. I asked that all the updates and recalls be done before it was shipped to me and Sabastian the sales man said that the brake recall was done. I asked him at least 2 times via email, and also on the phone. The truck had been at their dealership for months before I purchased it via the internet. I got a notice from GM this last week that the recall was never done. I sent 3 requests to Dave Smith. A sales manager responded, and said He would work on it. I am still waiting for their reply to what my options are. A recall this important should have been done, especially in the time the truck was at the dealership. Shows they also drove it a few thousand miles, which is fine, but not to do the recall is unacceptable. I heard so much good about them and decided to give them a try. This is the last vehicle my family will by from Dave Smith. Salesman was not honest at all to move a vehicle. Lied at least 3 times to me. More
by perkynome
Employees Worked With
Sebastian
November 05, 2020
Had a great experience here buying my new Ram 2500.Went Had a great experience here buying my new Ram 2500. Went here looking for a new work truck and my salesman found me the right truck and everything I Had a great experience here buying my new Ram 2500. Went here looking for a new work truck and my salesman found me the right truck and everything I needed right away! More
by Northidaholandcare
Employees Worked With
Joshua Asbury
November 03, 2020
I was so happy visiting Dave smith last week to pick up my new jeep. Every person I spoke to was extremely welcoming and professional. My salesman communicated everything we were doing very clearly to me a my new jeep. Every person I spoke to was extremely welcoming and professional. My salesman communicated everything we were doing very clearly to me and I couldn't be more sure that I want to buy my next vehicle from them again. More
by Isabella finnigan
Employees Worked With
Jay
November 02, 2020
HORRIBLE customer care. I bought a 50k car from them on the promise they would replace the windshield. They went back on that when i had to re schedule the install and refused to replace it. I will NEVER g the promise they would replace the windshield. They went back on that when i had to re schedule the install and refused to replace it. I will NEVER give them or my families (who have bought countless trucks from them) ever again. More
by Mal sol
Employees Worked With
Kyle in sales. Horrible customer service , Josh Schluter
October 22, 2020
Avoid this place like the plague! These guys sold me a truck that only had 40k miles on it for a price tag of 28k. The motor blew up 6 months later and will now cost me 10k to fix. Dave Smith Motors will truck that only had 40k miles on it for a price tag of 28k. The motor blew up 6 months later and will now cost me 10k to fix. Dave Smith Motors will not stand behind their vehicles and won’t help in any way. They said it’s all on me for not buying their warranty. Funny story on that, their finance guy marked up their warranty over 1k when he initially sold it to me at a price tag of $3200. Once I found that out, I cancelled it the next day. He proves my point that he took advantage of me to begin with when he says “actually I can get you that same warranty for $2200 instead”. I was shocked at this and took a hard pass. That left a pretty bad taste in my mouth. Snake oil salesman and not doing the right thing here. I’d rather stab my eye with a fork than deal with this disgusting dealership again! More
by DaveSmithMotorsSucks
Employees Worked With
Scott Johnson
October 08, 2020
Bought my fifth car from Suzie! Great customer service! She is a rockstar ! She always goes the extra mile. I will not even look anywhere else but with Suzie Jolliff. She is a rockstar ! She always goes the extra mile. I will not even look anywhere else but with Suzie Jolliff. More
by Tammerid
Employees Worked With
Paul Nadler, Scott Johnson
October 06, 2020
Bought a new GMC Canyon in August from Suzie. She took the time to let us test drive a couple different vehicles. Great customer service. Will definitely go back to Suzie for future needs. the time to let us test drive a couple different vehicles. Great customer service. Will definitely go back to Suzie for future needs. More
by Tori V
Employees Worked With
Michael Quick, Hayley Zisk, Scott Johnson, Todd Lloyd
October 06, 2020
Was a good dealership the last couple vehicles we bought there, not so much the last few years. They seriously lack integrity now, not going to name names or point fingers, not worth the time or energy. Too there, not so much the last few years. They seriously lack integrity now, not going to name names or point fingers, not worth the time or energy. Took my business to north eastern Montana Their prices are nothing near what they used to be More
by franksanders
Employees Worked With
Paul Nadler, Scott Johnson
