Dave Smith Motors

We needed a truck ASAP. Told Dave Smith salesperson, Elmer we had one on order with our local dealership but we wouldn’t have delivery for 10 weeks. Since we didn’t have a signed contract we had the op Elmer we had one on order with our local dealership but we wouldn’t have delivery for 10 weeks. Since we didn’t have a signed contract we had the option to shop around. Elmer promised us a truck in a couple of weeks, this was February 18, 2021. We applied for a loan and were approved on February 22nd. Then things got delayed. By April 1st we’d had enough and told Elmer we wanted to cancel. He had his sales manager, Cameron contact us. Cameron told us we couldn’t back out because the truck was with the shipper and on its way to us in California. I called the shipper and he didn’t have our truck in his possession yet, it was sitting in the dealership. The truck did finally arrive on April 2nd but we couldn’t register it as the bank hadn’t funded per Elmer. I contacted the bank and was informed we don’t have a loan because Dave Smith failed to return paperwork to them so the application expired on March 30th. I am in possession of a brand new truck that I didn’t purchase. The dealership won’t return my calls. Today is April 21st and we still have this 2021 Ram on our property that we never paid for. I find the employees at Dave Smith to be very rude and dishonest. I would love to figure out how to get out of this mess and get Dave Smith Motors and this truck out of my life! ! More

I looked at going to Dave smith for my new dodge. The sales staff were friendly until it’s their day off and they forget who you are. They pressured me into putting a 500.00 deposit on a truck and told m sales staff were friendly until it’s their day off and they forget who you are. They pressured me into putting a 500.00 deposit on a truck and told me they could change the truck when I got there. After three salespeople and three weeks I decided they didn’t have what I was really looking for. I wanted to be sure driving two trade in vehicles over a thousand miles and spending almost 70,000.00 on a new truck. When I asked them if they would return my deposit I haven’t heard back that was over two weeks ago. I have since heard back and was told my deposit would be returned. More

Tiny Winegar was my salesman for my jeep, and he was the BEST! He was incredibly helpful and super patient. He stayed professional throughout the whole day and was an awesome salesman. He got us an amazing BEST! He was incredibly helpful and super patient. He stayed professional throughout the whole day and was an awesome salesman. He got us an amazing deal on a 2020 jeep. Incredibly nice, patient, and kind. Absolutely the BEST! 10:10 recommend Tiny Winegar! More

Disappointed with sales-manager Cameron Mills and Salesman Jay Asbury. Both dropped the ball multiple times on our 2020 Ram 3500 purchase from the start..This is the 3rd RAM 3500 we've purchased from Salesman Jay Asbury. Both dropped the ball multiple times on our 2020 Ram 3500 purchase from the start..This is the 3rd RAM 3500 we've purchased from Dave Smith in the last 5 years. This was by far the worst experience hands down..We've had the truck for 3 weeks and still don't even have a window temp tag.. Zero communication from the start, constant excuses about phone service and email issues.. Vehicle showed up with finger prints and dirty rear carpet, charged an extra 150 for hand sealant.. Factory blue pen marks are still all over the body panels.. They didn't buff/seal/wax anything.. Botched addresses on paperwork, papers never sent out when they said.. If you're going to sell a truck with $87100 MSRP, you think they'd at-least follow thru with a little give a xxxx.. I believe they created a new email address for the RAM survey to be sent to, very odd situation.. More

Undoubtedly the worst customer service I've ever received anywhere. Still waiting for help getting back the OR sales tax from a truck I didn't end up buying (because the dealer's communication was so poor an anywhere. Still waiting for help getting back the OR sales tax from a truck I didn't end up buying (because the dealer's communication was so poor and disjointed that I decided to buy elsewhere). I have called and emailed the salesman that I initially worked with (Price) and two managers (Willis and Colleen), and after more than a month and 10 attempts, still nothing. They also claim to be the best deal around, with prices "too low to list," but that's just advertising propaganda; they aren't a better deal than anywhere else, and the customer service is trash. Shop elsewhere. More

Thieves. Refusedv to refund a deposit on a new vehicle I could not purchase because of illness. Grayson was the salesperson and Tyson the manager. I will be taking them to court. They are owned by RJF Auto could not purchase because of illness. Grayson was the salesperson and Tyson the manager. I will be taking them to court. They are owned by RJF Auto of Texas and they have over 20 complaints on file with the BBB. More