Dave Smith Motors

Made something impossible-possible I had an impossible situation with a new car I purchased a year ago being totaled and having a lot of money to carry over. They were able to work out I had an impossible situation with a new car I purchased a year ago being totaled and having a lot of money to carry over. They were able to work out a deal that fixed the situation. I am in love with my jeep. My overall experience was good. However I am giving them a five because it was better then any of the other dealership I have bought in the last two years. However, the jeep is supposed to have Sirus XM and it does not. I bought the jeep Monday and it is now Wednesday and they still don't have figured out what is going on. I also just noticed that on the inside of the car on the driver side, there is black on the visor (that has tan interior), black on the side of the windshield, and on the ceiling. I'm assuming somebody with black, oily hands were in the car at some point. I am not happy about that and will be emailing my salesman (who is fantastic). I also love 7 hours away and was able to have everything finalized to an extent before I drove to the dealership, that way I did not waste a trip. More

Exceeded expectations Dwayne found the perfect truck for me. I was expecting to settle for a Ram 1500 but with their low prices and willingness to find every rebate possibl Dwayne found the perfect truck for me. I was expecting to settle for a Ram 1500 but with their low prices and willingness to find every rebate possible I was able to drive away in my dream truck. More

Best prices you can find, poor communication after sell. I am giving Dave Smith Motors a 4 star rating based solely on price of vehicle. They were able to beat the price for a new GMC Denali truck by severa I am giving Dave Smith Motors a 4 star rating based solely on price of vehicle. They were able to beat the price for a new GMC Denali truck by several thousands. At the end of the sell in which I added over $9000 for accessories also which brought the price to just under $62,000. I tried to have the salesman send me pictures of the truck before and after the modifications and he was just too busy to do it. I was driving over 1300 miles to come and get the truck, but was told over and over to be patient, and he was very busy with customers. I realize he is busy, but I am a paying customer of $62,000 to their dealership, and should have been able for him to go to the lot and snap a few pictures to send me. Mind you, before I bought the vehicle, he called me everyday, sometimes a few times a day to sell me the truck. But after I bought it and asked for pictures, he suddenly was too busy to do it. This is really not good customer service. In addition, he told me before the sale that they would get a hotel room for me and my wife for a night when we came to get the truck. But after the sale, he said his manager told him they couldn't do it, but I could get a discount at the hotel by telling them I purchased a vehicle at their dealership. I told him that was not good customer service to tell the customer that they would get the hotel, and then after the sell, to not honor it. He said his manager was a drunk and that he gave him xxxx for even asking. This is very poor customer service. So they are eager to take my $62,000 but cant pay $90 for a hotel room? Also the accessories department did not respond very quickly after the sell either. So all in all, if you want the best price for a new vehicle, they are hard to beat, but, get everything in writing before you buy it, or they wont get back to you after the sell. More

Enjoyment of buying a new truck Buying my new truck was a realy enjoyable experence. My salesman Doug bent over backwards making the buying experence very enjoyable. From fing the Buying my new truck was a realy enjoyable experence. My salesman Doug bent over backwards making the buying experence very enjoyable. From fing the right truck for me, to helping me outfit it just as I needed it right there in the dealership. The deal was so good, as I was working out the key points of the deal. A close friend was looking over the pricing of my truck, he decided to buy a truck too. More

Great people Everyone was great, and friendly, would love to come back for my next vehicle or trade my jeep if I ever need another new vehicle Everyone was great, and friendly, would love to come back for my next vehicle or trade my jeep if I ever need another new vehicle More

Could not have been smoother! I contacted Dave Smith's after a very unsatisfactory set of attempts to buy from a local dealer; I called on a Monday, received a response on Tuesday I contacted Dave Smith's after a very unsatisfactory set of attempts to buy from a local dealer; I called on a Monday, received a response on Tuesday (describing my very specific requirement in a Ram truck), agreed to the purchase with an offer on Wednesday, and picked up the truck--exactly as represented--on Friday. Their shuttle service was prompt, comfortable, and friendly, making the trip through Spokane airport seamless. Salesperson and manager were courteous and engaged...frankly, I don't know what more I could have asked for as a first-time customer. I'm sure I'll be back! More

Love my Jeep Bought a Jeep Cherokee Overland . Dion made sure I had everything on the Jeep I requested and set up all the electronics for me. The service in all de Bought a Jeep Cherokee Overland . Dion made sure I had everything on the Jeep I requested and set up all the electronics for me. The service in all departments was fantastic I would definitely buy from Dave Smith again and I tell all my friends this is the place to get your new car. More

Perfect It was the easiest truck I've ever bought one phone call Leah rounded up what I wanted locked me in on discounts and rebates saved me 9000 dollars It was the easiest truck I've ever bought one phone call Leah rounded up what I wanted locked me in on discounts and rebates saved me 9000 dollars added running boards skid plates the truck came with options I would have paid severely in Vegas for I couldn't be happier joe skore in finance and warranty is one very intelligent person I think he found the perfect position to call home the truck I purchased was a Chevrolet More

issues with cargo camera installed incorrectly We bought our truck on 5/1/17 and are still fighting to get the cargo camera fixed. Bob Cameron with Dave Smith motors will not call me back and I am We bought our truck on 5/1/17 and are still fighting to get the cargo camera fixed. Bob Cameron with Dave Smith motors will not call me back and I am being told he is the only one who can help me. I will make a long story short and just say this has been a frustrating struggle that we are still trying to get fixed. The purchasing of the truck was good but don't expect much after that. The after sale experience is aweful and I would not recommend Dave Smith Motors to anyone. More

All went smoothly Purchase was negotiated by phone. Price and trade in were as agreed to no problems. Truck was ready when I arrived even though I was an hour early. On Purchase was negotiated by phone. Price and trade in were as agreed to no problems. Truck was ready when I arrived even though I was an hour early. Only negative I can cite was it took four hours to finalize the process. More