Dave Smith Motors

Very deceptive sales practices and customer service. Would NEVER recommend buying anything from them ever again. We bought a new Pacifica years ago, and we’re pushed into their extended warranty (which Would NEVER recommend buying anything from them ever again. We bought a new Pacifica years ago, and we’re pushed into their extended warranty (which we never buy) but we’re repeatedly assured that it had a no nonsense buy back guarantee. Fast forward 4 years later, and we are out the $3,000 for the buyback because the third party underwriter is a scam artist, and Dave Smith has rung their hands of any accountability in the process. They gladly convinced us to spend thousands of dollars on something that we’re now getting screwed on. They won’t return phone calls, and clearly have no intention of helping reimburse the hundreds of customers who got fleeced by this shady scam. We’re contemplating consulting with an attorney, but regardless of the outcome, Dave Smith Motors will never get business from us again, and I will make sure to tell everyone I know about their shady business practices. More

I wanted a new truck so I contacted dave smith and had a good experience with the sales person (Kourtney) got me the truck I wanted, it just took some time for it to come in. When I went to go look at the t good experience with the sales person (Kourtney) got me the truck I wanted, it just took some time for it to come in. When I went to go look at the truck and pick it up I had the financing already done through them, or so they told me, after picking up my new vehicle I noticed I never received any financing paper work after three weeks so I called them. The story from them was they dropped the ball and would make the first payment because of there mistake they call me and tell me I owe them the money for that first payment! This was 6 months after the deal was done!!! So I paid it. The point of this review is to point out there problems. When someone purchase’s a vehicle the deal should be done not calling six months later and saying there was a mistake and now they need it taken care of!! This is terrible service!!! It’s like no one in finance know what they are doing, I own a business and if I called one of my customers months after a deal was done and asked for more money I’m sure I wouldn’t be in business much longer!! Dave smith get your stuff together!!! I feel you actually owe me that money back!! More

I've bought three vehicles from DSM in the past. Took my son there today to buy his first car. We started the process online and the salesman ( term I use loosely) would not answer out questions, sa Took my son there today to buy his first car. We started the process online and the salesman ( term I use loosely) would not answer out questions, said we just had to show up etc. Like most people going to DSM we live out of state so we wanted some questions answered prior to making the trip. Sounds reasonable, right? My son held a vehicle for $500 and he had his heart set on it so we went. Took a test drive and the guy rushed my son through looking at the car where he discovered issues with the car. The sakes guy tells him "We just make sure these things are running and that's it". They would not come down in price at all and only offered my son 6 gallons of gas if he were to purchase the vehicle. What a joke! I really couldn't get over how unprofessional the sales guy was. Apparently the company was sold about a year ago and does it ever show. Gone are the days where you could go into Dave Smith have a great day ( even a free lunch) get a quality vehicle sold to you by a PROFESSIONAL. And gone are the days when I will return to Dave Smith for a vehicle. Sad. More

I ordered a 2021 jeep last year from Joshua Asbury and he made the process so easy, stress free, and overall, such a fun experience. I would recommend him to anyone! Thanks josh!!! made the process so easy, stress free, and overall, such a fun experience. I would recommend him to anyone! Thanks josh!!! More

O my! This was the easiest purchasing I have ever done in my life. Ed and the financing team was Amazing! I will go back to them for future purchases. This was the easiest purchasing I have ever done in my life. Ed and the financing team was Amazing! I will go back to them for future purchases. More

2016 bought a jeep, as we're signing was asked several times about buying an extended warranty told him no. Then he told us about a buy back warranty, said if you don't use it you get your money back. Thi times about buying an extended warranty told him no. Then he told us about a buy back warranty, said if you don't use it you get your money back. This warranty was 2500.00 dollars of which we would get back 2450.00. Flash forward 6 years and didn't use the warranty filled out all the paper work, jumped through all the hoops turned in said paper work and was told it would be 3 months to get money. That was almost a year ago now and no money. Contacted Dave Smith several times with the same answer the company that they work with is behind in the payments. So we tried to call and e-mail this company that Dave Smith gave us phone number and email for, no answer no call backs no emails back. Now When we contact Dave Smith all we get is we don't know. So buyer beware if Dave Smith is still pushing this warranty tell them to go pound sand. More

Elmer was very helpful and willing to do whatever it took to find me a vehicle. It was very easy to get a hold of him and I never felt pressured into buying something I didn't need. Plus Dave Smith Motors ac to find me a vehicle. It was very easy to get a hold of him and I never felt pressured into buying something I didn't need. Plus Dave Smith Motors actually has stock of trucks and is not marking them up! What a plesant surprise these days. Even though I am in WA state, I will reach out to Elmer and Dave Smith Motors in the future for my next truck! More

The whole process was smooth from start to finish, my sales person Elmer Like was great and kept me up to date through the orderig process! 10 starts. sales person Elmer Like was great and kept me up to date through the orderig process! 10 starts. More

Put a deposit on a new GMC Sierra AT4 diesel truck. 2 weeks later I call for an update and the salesman, James Apperson tells me there was a mistake and the truck was never available. Tried to speak with weeks later I call for an update and the salesman, James Apperson tells me there was a mistake and the truck was never available. Tried to speak with a manager, no luck. So now I have no truck AND no deposit money. Absolutely disgusting Update....Spoke with a manager, Jay Asbury and he's working on finding a different truck. We'll see what happens More

Just wanted to say thank you to Eric Brainard for helping me to build and receive my new 3500 Big Horn. Eric and the team at Dave Smith helped me all the way from build to receiving my new truck, answering a me to build and receive my new 3500 Big Horn. Eric and the team at Dave Smith helped me all the way from build to receiving my new truck, answering any and all questions I had along the way. I added a lot of extras both with the build and then after when my truck was in Kellogg, Id. All of this was done in a very professional manner, everyone was great to work with. They all cared about me and my purchase. Eric called me back to ensure that everything was satisfactory and wanted to know how I was doing and what I thought of my new Truck. I can't say enough great things about purchasing a vehicle at this Dealership. This is my second purchase with Dave Smith, I Highly recommend them to all. I will purchase my next vehicle from Dave Smith Motors. More