Dave Smith Motors

THEY SOLD A CAR RIGHT OUT FROM UNDER ME! ! Half a year ago I put a $1000 deposit down to secure a spot on the list for the "last call" 2023 gas combustion Dodge Challenger. This was going ! Half a year ago I put a $1000 deposit down to secure a spot on the list for the "last call" 2023 gas combustion Dodge Challenger. This was going to be a very limited production, so I was keen on securing a place in line for the 807hp variant of the Hellcat. In November of last year Dodge gave out all the allocations (special editions included) all at once to all the dealerships in the country based on volume. On November 22nd I contacted my salesman at the Kellogg dealership to inquire how did my place on the list look visa vie the allocations they received. He told me I looked good and that if I came in the next day and did a "build" (i.e., select the options I wanted on the car) that the sales agent responsible for giving out allocations would reserve a Hellcat Redeye (807hp) for me. So on November 23rd I did exactly that. My salesman also wanted me to place the order that day (the car was priced at over $100k) but I asked if I could have the weekend to think about the colors I had chosen (the next day was Thanksgiving). He said he could probably hold the order until Monday- I said great. We talked again that Saturday about equipment options, and he said he would be in contact with me on Monday. Come Monday morning I'm ready to place my order, but I get this very nonchalant text from my salesman saying: "Looks like someone snagged that Redeye", with no explanation given. I was shocked. What do you mean you sold the car to someone else?? The car was offered to me. We have a contract. You were going to hold the order until today, unless you needed a decision sooner from me. You never contacted me. I pressed for an explanation. He said someone higher on the list than me had a miscommunication with their salesperson as to what car they wanted, so my car was taken away and given to them. I said what you did was unethical, and maybe not even legal- I need to find out. Well as soon as I used the word "legal", they wouldn't let me talk to anyone. I tried several times over several days to talk to someone in general management, but every time was blocked by the Sales Department. Unbelievable. I have three short sentences to describe my experience with working with this dealership: NO TRANSPARENCY. NO ACCOUNTABILITY. NO RECOURSE. More

I want to thank my salesman, Dominic for such a great job. He didn't give me any pressure, I told him what I was interested in, and the exact model was there waiting for me when I arrived. Dominic was th job. He didn't give me any pressure, I told him what I was interested in, and the exact model was there waiting for me when I arrived. Dominic was the most knowledgeable salesman I have ever met, This model jeep, a hybrid, was new to me. Dominic had all the answers to my questions, you could tell he had done his homework even if I hadn't. I've only had to call him once, so far, with questions, he had the answers right away. I feel confident that he is going to be there in the future to answer anymore questions that come up. Thank you, Dominic for a very enjoyable jeep buying experience. More

I just want to thank Caleb and Noah for the amazing service and support. They were wonderful helping me with a last minute add on. I have never had such a great experience with any dealership, as I had service and support. They were wonderful helping me with a last minute add on. I have never had such a great experience with any dealership, as I had today!! I would recommend Caleb as a salesperson any time. He never pressured me at any time and helped me with everything I needed. Noah was great at getting all the accessories I wanted even at the last moment. Overall the best dealership I have ever worked with!! More

I bought a 2012 Jeep Grand Cherokee and only owned it for 3 months. It has been in the shop the whole time. It's ridiculous for a vehicle I purchased that was Certified Pre Owned 3 months. It has been in the shop the whole time. It's ridiculous for a vehicle I purchased that was Certified Pre Owned More

Heard of such great deals. Contacted them about a Ram 1500. After 3 people contacted me without any single piece of data about the Ram I asked about, I finally settled on one. Contacted them about a Ram 1500. After 3 people contacted me without any single piece of data about the Ram I asked about, I finally settled on one. They said it had a deposit, as did every other one I asked about. I then reverted to asking about pricing philosophy and they said they sell at MSRP or slightly more. I can go to a local dealer and save a few thousand. Why work with a dealer so remote? What is my incentive? Zero incentive, that's what. When I told them that they got very defensive and told me they were the #1 Ram dealer in the USA. How? I have no clue. they said they would match any dealer and slightly beat them. Wow... for a 5 hours of travel each way. I have to do negotiating work for them? Give me a break. No better than any other dealer you drive to. I bought locally and saved $7500 off MSRP More

Don’t trust Dave Smith of Kellog Idaho. They stole my $500 deposit that they requested to hold a truck for me then when I wouldn’t agree to their 9.9% interest on their $72,000 truck the They stole my $500 deposit that they requested to hold a truck for me then when I wouldn’t agree to their 9.9% interest on their $72,000 truck they refused to return my $500 deposit. I purchased another truck at another dealership for 2.4% interest. Because of their dishonesty and Greed I’ll never trust or ever buy another truck from Dave Smith of Kellog Idaho. More

Purchased Chevrolet 2500 last month and am really pleased with my experience. The truck looks great thanks to Micah in the accessory department, He guided me to some excellent choices. Also our salesman Darr with my experience. The truck looks great thanks to Micah in the accessory department, He guided me to some excellent choices. Also our salesman Darrel was great. Very efficient. More

I filed a complaint with the Better Business Bureau (BBB) in an attempt to have a deposit refunded to me. Dave Smith Motors responded to my complaint with the following reply: "After going through Mr. Bob in an attempt to have a deposit refunded to me. Dave Smith Motors responded to my complaint with the following reply: "After going through Mr. Bob Xxxxxxxx's file...It is clear that the customer did not sign the non-refundable deposit for order form that the salesperson is required to have in a customers file. Mr. Xxxxxxx's file will now go to our accounting department, and a $1000 check will be mailed out and his credit card will be refunded $1000 as well. Hopefully Mr. Xxxxxxx will not let one persons actions reflect poorly on our entire company". Shortly thereafter they sent a credit for the charge portion only to pull it back and trigger the dispute process between Dave Smith Motors and my Bank. My Bank was able to credit my account but it took nearly a month to do so. They never sent the check as promised in their reply to the BBB. It's my opinion, based on this experience, that they sent the initial credit as an act of deception in order to show a satisfactory resolution to the BBB complaint. It's been almost 2 months since the check was promised. My mistake was trusting that Dave Smith Motors would make good on their word and that's clearly not the case. I would strongly encourage anyone looking to purchase a vehicle to do it elsewhere. More

caleb was amazing as a salesman to work with this is my 2nd jeep and there going to be my go to place for jeeps for now on thanks 2nd jeep and there going to be my go to place for jeeps for now on thanks More

micah and bobby in the accessories dept. was amazing to work with, helped me a lot with piecing together my 392 with lots of goodies was amazing to work with, helped me a lot with piecing together my 392 with lots of goodies More