Dave Smith Motors

Used to be a really great place to buy and trade for the absolute best price. New ownership has very much changed the culture at this store! I have purchased 6 new vehicles from this store and one would thi absolute best price. New ownership has very much changed the culture at this store! I have purchased 6 new vehicles from this store and one would thing my experience would improve with each purchase as I have continued to give them my business. One sales lady lost her patience with me as I couldn’t decide on which color or trim to buy. It was a $77,000 purchase so naturally I wanted to make sure I knew exactly what I wanted. She sent me a text to my phone stating I was wasting her time, she had lost sales because of me and never to come back and waste anyone else’s time. Another sales man was talking to me on a headset while using the bathroom! I called him out on it because I could hear the echo from the bathroom! He said he was almost done and he just had to shake it off! Unprofessional right? The next fun experience was buying a 2024 Jeep Rubicon 392 about 2 months ago. I had purchased this jeep for a price of 88k brand new and quickly traded it in for a different vehicle. Came out ok on that one because MSRP was $92,849 so it ended up being somewhat of a wash. My issue is that they took it in on trade and marked it up for the next consumer for 105k! I understand some dealers do mark up certain rare vehicles but in my opinion this is price gouging especially since I purchased it brand new for 88k less than 2 months ago. This practice doesn’t settle well with me or most consumers for that matter! I will never buy from this store again! There are many things that soured me during my last experience! There is zero customer service once you sign away and drive! They pretend to be your friend but I promise you they are not your buddies! There is no service department with an actual human to answer the phone. Try it if you don’t believe me! The service department is a ghost town! The sale people literally instruct you on how to fill out the survey so they can get paid! It is a high volume store still barely living off the reputation that preceded the new ownership. Do yourself a favor and look elsewhere! Trust me don’t get suckered in by their old reputation and absolutely do not talk to Caleb! This guy will play you! He plays the game well and he will have you eating out of his hand until you sign and drive! He says he loves taking care of his customers but that is only as long as you are believing his xx! When you call him out especially after signing and driving he runs and never returns your calls or messages! More

Can't get a oil change ? Called today, no live person in service answered the phone.. One said she worked from 8 to 4 Monday to Thursday. I called around 9;30.Guess they do Called today, no live person in service answered the phone.. One said she worked from 8 to 4 Monday to Thursday. I called around 9;30.Guess they don't want to do a oil change... More

I needed a simple radio security code. Lithia Dodge in Kennewick would not return my emails or phone calls. I went in person and they gave me the run around. Service sent me to parts, part Lithia Dodge in Kennewick would not return my emails or phone calls. I went in person and they gave me the run around. Service sent me to parts, parts tried to send me back to service. When that failed they told me I would need $55, a VIN and a serial number. When I said I had those, they said "Well, a manager needs to do it and they are doing inventory. I don't know how long it'll be". I took that to mean they didn't want to help me. A five minute call to Dave Smith and we had it sorted for free. More

After buying several vehicles from Dave Smith, I can assure we will never be back. The service department scheduled 4 appointments for 4 of our vehicles. None were completed in the week they were schedu assure we will never be back. The service department scheduled 4 appointments for 4 of our vehicles. None were completed in the week they were scheduled. We had to drive them all back weeks later. The sales department is really a joke trying to push vehicles down your throat that is not what you are looking for. Definitely DO NOT leave a deposit in case a vehicle you like comes along. We have been fighting for months to get our money back after we found EXACTLY what we were looking for somewhere else for a MUCH BETTER price! The turnover at Dave Smith is astounding. We worked with 1 salesman originally, then arrived weeks later and were told that he no longer worked there. We started a new relationship with another guy, then to call and talk to him, to find out he was no longer there. After I got tired of the runaround and told them we wanted our money back, some punk kid told me there was nothing they could do and he would have a manager call me...... here we are a month later and haven't heard a word. There are some great dealerships out there, and trust me, this is not one of them anymore! More

We had a wonderful experience at Dave Smith Motors, our Salesperson Travis, was very accommodating and took the time to show us numerous Jeep vehicles. We originally were only exploring the possibility of Salesperson Travis, was very accommodating and took the time to show us numerous Jeep vehicles. We originally were only exploring the possibility of purchasing a new Jeep Grand Cherokee. He was able to find a vehicle that meet our needs and work with the accessory department to make a tow hitch instillation quickly. We are very pleased with the experience at Dave Smith Motors and our salesperson Travis. More

The employees were very helpful and accommodating. The technicians worked hard to find the problem we were having with our Impala and thought it took a long time theydid come up with a solution, mak The technicians worked hard to find the problem we were having with our Impala and thought it took a long time theydid come up with a solution, making it possible for us to use our car again. We just had an oil change and again, the employees were helpful and accommodating. More

wanted to say how happy we are with our new Jeep 392. we have purchased from Dave smith a few times and have always been very happy. We have been very lucky to have the same salesman Jay Ashbury on all 3 we have purchased from Dave smith a few times and have always been very happy. We have been very lucky to have the same salesman Jay Ashbury on all 3 sales. he has always been there to answer questions and even when i bugged him so many time about the 392. made things so easy. we truly appreciate Jay as well as the entire team there at the dealer. jay sold us our Gladiator and our Power wagon now our 392...looking forward to the next one. thanks so much Howard and Susan F. More

I ordered this vehicle in June of 2022. The vehicle arrived when the dealership said it would. Multiple email/phone communication with the sales representative, Cody occurred during the 8-m The vehicle arrived when the dealership said it would. Multiple email/phone communication with the sales representative, Cody occurred during the 8-month waiting process. When the truck was expected at the dealership, I received a call from Cody (sales rep) saying that the truck would be available for pick up between 2/9-2/21 (dates might not be accurate). We purchased plane tickets for a date within the specified time frame and Cody called me on the phone after receiving my plane itinerary and stated that me coming on that date didn't give him enough time to get the truck ready for pickup (even though this was within HIS set timeframe he gave me.) I rescheduled the plane flight for a different week and adjusted my work schedule. The dealership shuttle was waiting for my wife and I at the airport when the plane landed and drove us to the dealership. The shuttle driver was great! We arrived at the dealership and met Cody and learned that he had mistakenly ordered a BLACK truck even though we ordered a WHITE truck. I have multiple emails stating the color WHITE WHITE WHITE..... nevertheless, the black truck looks awesome but how does a salesman order the wrong color? Then Cody spent 2 hours trying to figure out why the First Responder discount was not working and another employee recognized he had completed my contract as a "lease" and not a "purchase" and it all would have to be redone. Finally it was decided to take the discount off of the price of the vehicle in order to save more time and frustration. Cody did offer us a discounted rate at a nearby hotel for us having a prolonged stay at the dealership for his lack experience drawing up a sales contract- we declined the stay. While we worked with the finance fella, Steve, who was across the street, Cody placed the temporary registration in the rear window, loaded our suitcases in the truck, came and shook MY hand (ignoring my wife) and said goodbye. Steve (finance guy), assured us that Cody would still be nearby after signing the purchase docs. However, Cody had departed for the night and we were walked to our new vehicle by Steve. We didn't realize until 200+ miles into our trip back home that Cody failed to remove the tracking device on the truck. We called Steve (finance) to make sure that if we removed the tracking device we would still be able to drive the truck. Here it is 3 days after purchase and the 24-72 hour phone call Cody said we would receive from him to make sure all was going ok with the vehicle has not occurred. EVERYONE at the dealership we dealt with, from the shuttle guy to the finance guy to the employees trying to ensure we weren't frustrated was WONDERFUL...everyone except Cody. He ordered the wrong color of truck, left the tracking device in the vehicle, and didn't make his "required" follow-up phone call. We did not receive a discount of any kind for his mistake.... thankfully we were happy with the color or it would've been a deal breaker. Also- he told us that if we didn't complete the survey with "perfect scores" we would be "taking food out of his children's mouths." How can we give a perfect score when a salesman orders a BLACK vehicle when WHITE was what the customer ordered?? Anyways, Cody aside, we were happy with the transaction. We would recommend this dealership but we would NEVER refer a friend to Cody. We purchased a 2023 Chevy 3500 HD. More