Dave Smith Motors

AWFUL EXPERIENCE Quantity over QUALITY- Unresponsive Management I have purchased three cars in my life but this was my first purchase at Dave Smith and I have neve Quantity over QUALITY- Unresponsive Management I have purchased three cars in my life but this was my first purchase at Dave Smith and I have never experienced such a disorganized car buying experience- followed by complete lack of communication. I have been a business manager and get that things go WRONG but how you address them matters and I have been totally disregarding by DSM. Where do I begin.... Credit was ran MULTIPLE TIMES after I left the lot with the pickup. I signed paperwork the day I got the truck, then I had to sign again and fedex overnight (50 mile round trip to town). THEN... I had paperwork sent to me again, and had to do it all over- Signed THREE TIMES at a complete inconvenience to me without a clear explanation on what is going on. I kept asking if their was an issue and no one really said anything about it, except they needed me to re-sign. At first I thought it was a signing error made at the dealership but then I got a third set to sign. My temporary plates expired before the DMV got my info leaving me driving without registration for a few days. I also sat and waited to get my plates for 2 hours at the DMV all to learn they had recieved no info on the vehichle. I called DSM and the title lady told me on MONDAY she would send off my info THURSDAY. I expressed that left me no time to get in to the DMV AGAIN, but she did not offer to expedite my paperwork or seemed to care i had wasted half a day trying to license the pickup I had bought three weeks prior. The info for the DMV was then sent to my cosigner after I specifically asked for all the mail to only come to me. This continues to happen. I asked who was carrying the loan and when my first payment would be due the day of signing, then called back to check as it had been almost 30 days since I drove the pickup off the lot. They assured me I would have it soon but didn't offer much information. During all the paperwork BS, I had to bring the truck back because they sold it to me with defective tire gauge monitors... that's a 4 hour round trip. They fixed that issue. Go service dept! At least they were nice. So after 6 weeks, I still have no loan info and paperwork on my first payment. I call again and ask WHAT IS UP, what can I expect? When is my payment due.....???? Why has everything been so weird and slow and disorganized. I am assured the loan info should arrive any day. Finally after over two months of asking questions with no information and a lot of worry.....I am called an told that I need to pay $524 directly to Dave Smith because they covered my first payment. I asked why, and what my account info was- they brushed me off like this is NORMAL and asked for my credit card number again and again over the last week. I have called management and left at least 4 messages with no response (and yes I was even nice the first 3 times) asking for a simple explanation to why this has been such a mess. I wanted to know if this payment I am making goes to my loan, why I wasn't able to pay it myself, what my account info is with my loan, why everything has been so delayed, why i had to fedex paperwork back twice after signing the first time.... BUT NOPE. No call back, no explanation. NOTHING... But they keep asking me for my credit card. I even sent an email that has supposedly been forwarded to management, nothing. I finally called ALLY and spent an hour getting my account information figured out and my payment was due in 4 days.....Apparently my seond payment??? At least I can pay the loan company directly now and not rely on DSM FOR ANYTHING EVER AGAIN. What a mess. Maybe when you sell cars all over the country in bulk you can totally mess things up here and there and ignore the customer completely. WHAT A DISASTER!!! I promised when I made the payment they supposedly covered- if I hadnt heard from someone I would leave my thoughts online. Thanks for a terrible experience Dave Smith Motors. I WILL NEVER RECOMMEND YOU EVER! More

Popcorn bandit Drove three hours with with family as well as advance notice to get presented a 2014 Scion FR-S with bald tires and popcorn in the back seat, crust on Drove three hours with with family as well as advance notice to get presented a 2014 Scion FR-S with bald tires and popcorn in the back seat, crust on the stick shift and a crack in the windshield. There was other issues with the ride but the lack of attention to detail was astonishing and disappointing especially because this particular car had been in their possession for 3 months across 2 locations (Kellogg & CDA). Was told they couldnt go any lower due to the amount they had to put into repairs. When questioned about the repairs, was told they only put new oil in it. Declined the offer, due to the obvious negligence and poor care given to the vehicle over its lifespan, despite being reassured its been well talen care of. More

Wrong emblems Have called several times with no response!! Bought a brand new jeep in November, and in February noticed the badges were not the same.. Have called w Have called several times with no response!! Bought a brand new jeep in November, and in February noticed the badges were not the same.. Have called weekly.. And today.called a senior manager. NO RESPONSE!!! More

Going South I heard DS was going south but I called anyways as I was looking for a Ram. Just horrible took forever to get back to me and manager literally told m I heard DS was going south but I called anyways as I was looking for a Ram. Just horrible took forever to get back to me and manager literally told me the sell a car every 9 minutes - in short you are not that important to us. When elsewhere got a better deal and was done in a few hours. More

Last Drive to Dave Smith We have bought 5 vehicles from Dave Smith Motors. We will never buy there again and will never recommend anyone that we know to buy there. They cla We have bought 5 vehicles from Dave Smith Motors. We will never buy there again and will never recommend anyone that we know to buy there. They claim to be the biggest Ram Jeep and Dodge Dealership in the world, if this is true it proves bigger is not better. The last three times, we were there over 5 hours each time and on of those times we were there 7 hours. These guys run around there in there $90.00 shirts acting like they just invented the sun and are all pretty much a bunch of Clowns, I am surprised there isn't a Circus tent there. The deal is never done when you get there and they always say it will be ready. We drive 410 miles one way and still have to wait for hours. On our way home we stopped in Spokane and talked to another couple from out of town that had just bought a new Ram pickup and they were so disgusted with the process. They said they wouldn't be back either. The payment is never what they originally tell you. It is always $30 to $50 dollars more, sometimes more than that. IF your lucky you might get a free hat or travel mug, they wont throw in anything except 8 gallons of gas. There are dealers all over all I can say is go any where but there. The sales people are always gobbling down food at there desk like a bunch of starved Jackal's, always makes a good impression. They really don't know much about anything. Not a pleasant buying experience. STAY AWAY!!!!!!!!!! More

Was not informed So I could put a deposit down on a car so I could come and take a look at it $500 from my card. I was told that if I didn't want the car or change my So I could put a deposit down on a car so I could come and take a look at it $500 from my card. I was told that if I didn't want the car or change my mind that it would get put back on my card right away, so I waited and then called and was told it can be up to 10 days. If I was told that the beginning I would not have done it. Seemed very pushy even when I said I wanted my deposit back. Was not a good experience for me More

GMC Canyon purchase in December of 2019 The dealers sales person constantly lied to me about the vehicles location and the sales manager lied to me online and to my face. The vehicle I was t The dealers sales person constantly lied to me about the vehicles location and the sales manager lied to me online and to my face. The vehicle I was told was on site and ready to process for pickup. In fact the vehicle was in the midwest. I had a 400+ mile drive to pick the vehicle up. I expected to pick it up in November when the roads were good. I ended up in mid December driving in less than good conditions. The original sales person in no longer working at Dave Smiths. Car dealers have a bad reputation and Dave Smith Motors makes it worse. I don't believe I will ever purchase another vehicle from Dave Smith Motors. Look around I could have made a slightly better deal in Boise Idaho and not had to deal with the folks at Dave Smiths. The only good thing was the person who is in charge of the add ons was great. More

Purchase new Colorado zr2 The salesman "sully" was very lost when it came to knowing about automobiles and made up alot of answers to my questions, he got me a good price about The salesman "sully" was very lost when it came to knowing about automobiles and made up alot of answers to my questions, he got me a good price about 1000 lower than anywhere else could touch, drove 800 miles to pick it up so of I had a chance to do this again I would ask for a different salesman More

jeep renegade new car purchase Excellent sales personnel, especially my sales consultant, Cole Robinson. Personnel across the board were friendly and went out of the way to help ev Excellent sales personnel, especially my sales consultant, Cole Robinson. Personnel across the board were friendly and went out of the way to help every time I called. More

Big Mistake As an equine rescue based in southern Utah, our ongoing duties prohibited us from making the journey to north Idaho to inspect the 2009 Ram Cummins we As an equine rescue based in southern Utah, our ongoing duties prohibited us from making the journey to north Idaho to inspect the 2009 Ram Cummins we wished to purchase from Dave Smith Motors. As a condition of purchase, we were assured through phone and internet conversations that an intricate inspection would be conducted by their "crack" inspection team, and corrections would be made to anything found prior to shipment/delivery of the vehicle. Sadly, we proceeded with the purchase, and within 24 hrs of receipt of the vehicle we discovered multiple mechanical discrepancies. It was clear that either no inspection took place, or the dealership felt no compulsion to correct any of the easily discoverable issues, which included significant oil leaks among the myriad of irregularities. As a result, we were forced to have the vehicle inspected by our mechanic, forced to correct the multiple discrepancies ourselves, and forced to pay 50% of the approximately $5,000 in repairs for our troubles. The actions, or more correctly inactions, of Dave Smith Motors suggests to me that their loyalty is to $$$, buyer be damned. Fact is, the truck is at the shop as of this writing for a whole new set of electrical issues. Purchase at your own risk!!! More