Dave Smith Motors

Horrible service Horrible customer service! My husband and I drove an hour after we were told they would take more for my trade in then what my car was actually worth. Horrible customer service! My husband and I drove an hour after we were told they would take more for my trade in then what my car was actually worth. Once we got there they were all over the place. Pulling all sorts of leasing options out for us and not staying on track what so ever. We then went to look at a car and the rep (Annie) had no idea where it was. She was again all over the place. Once we got back we spoke with Cameron M (sales manager). I stated I felt as though there was some switch and bare going on. Right away he became defensive. We went to his office where we could speak privately and he told us he had made a mistake and was actually losing money becaus they were going to pay more for my car than it was worth. After my husband and I looked over leasing options we decided to take the night and think about what we were going to do. This is when the customer service got worse. My husband called and left a message for Cameron when we got home and asked for a return call...nothing. I called the next morning...nothing. I called again and he finally called back. I asked him about the leasing option and he did answer my question. I then emailed and called a couple of days following the intial contact and Cameron would not return my calls. I asked to see the leasing option I because it seemed high (I’m thinking he was putting his mistake into the leasing amount) and didn’t want to give the breakdown. I then spoke with another car dealer about the leasing option and he agreed that I was getting punished for Cameron’s mistake. I finally got a hold of another sales man and they said Cameron was planning on calling me back...he never did. I asked to talk with management and guess what?! That never happened. No one returned my phone call. I have also emailed and wrote to customer service online. Nothing. My family has purchased vehicles from them before and we will never buy from them again let alone refer any friends or family!! This place just wants your money. They are practicing illegal tactics and it is not ok!! More

Misleading So I have bought two trucks from them. First truck no issue great response fought hard to approval... second truck drove from pa to Idaho.. grant it p So I have bought two trucks from them. First truck no issue great response fought hard to approval... second truck drove from pa to Idaho.. grant it paid for hotel for one night. However I got there after a official approval. Payment went up promised to refinance and sales man Thad Tucker never returned calls or texts nor did the credit department. Truly displeased trusted them to help especially after their word and driving as far as I did. After this don’t think I’ll be back. More

Bait & Switch Brutal. Classic 'bait & switch' tactics. A complete reminder of days past where we didn't trust car salesmen. Strongly recommend to run or drive the o Brutal. Classic 'bait & switch' tactics. A complete reminder of days past where we didn't trust car salesmen. Strongly recommend to run or drive the other way. Avoid purchasing or leasing from Dave Smith Auto in Kellogg at all costs. If not, it WILL cost you! Was assured of monthly price and made down payment with verbal agreement that the sale would not cost any more than what was discussed. This was on a complete understanding that I was bringing in a leased veficle that was due to expire. I could have brought that vehicle back to original dealer and dropped it off. However, it was decided that I would do just that at Dave Smith as a way to make the process easier. After I left with a new vehicle, I was billed for over $2,000 for the difference in trade-in. Complete incompetence or simple bait and switch tactics. I can go on about the poor training of the sales associate, Moriah and the lack of attention from Phillip, the Sales Manager. Bottom line- Dave Smith will say anything to close a deal, and will do nothing short of robbing you blind in the process. More

Not happy with my Dave Smith experience! I was in the process of buying a truck and was asked to put down a $500 deposit, then came into some financial issues and had to put my buying on hold I was in the process of buying a truck and was asked to put down a $500 deposit, then came into some financial issues and had to put my buying on hold. I was told my deposit was none refundable but could use it to buy again from them in the future. I came back to buy a few months later and was told I needed to put another deposit down to buy!? At that point I started looking around at other dealerships. Dave Smith still has my $500 deposit and refuses to respond to my many emails in regards to my experience. I live out of state from Idaho its a 15 hr. drive for me. I put my trust in Dave Smith and was completely let down!! "Buyer Beware!" More

Pushy Extended Warranty Seller/Poor at Refunding Say NO to all the warranty and special coverages (except possibly bumper to bumper). Three months later and STILL waiting for refund after cancellatio Say NO to all the warranty and special coverages (except possibly bumper to bumper). Three months later and STILL waiting for refund after cancellation. UGH! More

What I needed when I needed it. I would recommend this dealership to friends and family. They worked as a team to find the vehicle I wanted get the accessories installed and get me I would recommend this dealership to friends and family. They worked as a team to find the vehicle I wanted get the accessories installed and get me on the road so I could get home on a timely manner. Could not have asked for more!! THANKS More

Oil service Great service and fast. Have worked with all of service employees. Quick lube manager was new so I don't remember his name. He was very efficient an Great service and fast. Have worked with all of service employees. Quick lube manager was new so I don't remember his name. He was very efficient and my oil was changed quickly and Jeep all washed up. More

Above & Beyond Truly First Class customer service from the point of sale and afterwards. A repair became necessary after the sale which required keeping the vehicle Truly First Class customer service from the point of sale and afterwards. A repair became necessary after the sale which required keeping the vehicle I had just purchased for diagnosis and service after hours. The sales management team was timely, responsive, and went out of their way to make sure I was taken care of. A courtesy vehicle was provided, and my newly purchased vehicle was repaired and delivered. Dave Smith stands behind their product and their team to make sure the customer is taken care of. I highly recommend purchasing from them. More

Best place I have been Great place to go will definitely be going back in the future went out of there way to make the deal work for me and were very pleasant to deal with Great place to go will definitely be going back in the future went out of there way to make the deal work for me and were very pleasant to deal with More

Third new vehicle purchase and will return again. As always, salesmen were professional and courteous. Sale was completed on-line and delivery was quick despite absence of primary salesman, Dion. As always, salesmen were professional and courteous. Sale was completed on-line and delivery was quick despite absence of primary salesman, Dion. Darrell handled completion of delivery and signing very efficiently in spite of not being involved until we arrived at the dealership. Blake was the finance person handling the lease signing and explained all the ownership intricacies very entertainingly and professionally. More