Dave Smith Motors

Total disappointment!! I tried to work with Dave Smith dealership And I was tTotal disappointment!! Two years ago, I try to buy a truck and it was a terrible experienc I tried to work with Dave Smith dealership And I was tTotal disappointment!! Two years ago, I try to buy a truck and it was a terrible experience, So I bought a truck down in Boise. So I talk to a friend and looked at the reviews ,And I decided to try again to buy a new truck for myself at Dave Smith dealership again. And I have had the same results, ! So if anyone think about going are talking to Dave Smith dealership . Well good Luck!!! I would not recommend them ,if you want to buy from them you should get a broker, because as an individual business owner I cannot believe how they treat people! I would not recommend The Dave Smith dealership,Total disappointment and I also felt disrespected. More

scam artists type in Google review Dave Smith motors scroll down just a bit to Energys review. Dave Smith's acted conserned about my review and many others to act type in Google review Dave Smith motors scroll down just a bit to Energys review. Dave Smith's acted conserned about my review and many others to act like it on Google review telling us to call the owner back, because there so conserned about the situation that they don't tolerate what happened only to get the front service desk instead of the owner then a manager acted like selling me an engine with a blown motor after lieng to me was a great deal again so all the owner comments were they act conserned about customers were they assure they would never let happen is just for show on Google reviews it's total BS all of it biggest lieng crooks on the face of the earth More

Number 1 in customer service Best deal any where. Customer service couldn't be better. We stayed overnight and ate dinner on Dave Smith. The next day our veichle GMC 2500 Z 71 (FW Best deal any where. Customer service couldn't be better. We stayed overnight and ate dinner on Dave Smith. The next day our veichle GMC 2500 Z 71 (FWD) was ready fueled and detailed. We also got $1,000 more than quoted for our trade in, bugs and all. Lol More

Chevy service May 18 on vacation my 2016 Chevy Silverado broke down got it to Dave smith Chevy had to rent car to finish vacation got truck back june7 they had to May 18 on vacation my 2016 Chevy Silverado broke down got it to Dave smith Chevy had to rent car to finish vacation got truck back june7 they had to wait fo r parts service department great people thank you Eva and Scott and every buddy else that works there D ave Smith you be proud of your people Brad Mildon Tacoma Washington More

AWFUL EXPERIENCE Quantity over QUALITY- Unresponsive Management I have purchased three cars in my life but this was my first purchase at Dave Smith and I have neve Quantity over QUALITY- Unresponsive Management I have purchased three cars in my life but this was my first purchase at Dave Smith and I have never experienced such a disorganized car buying experience- followed by complete lack of communication. I have been a business manager and get that things go WRONG but how you address them matters and I have been totally disregarding by DSM. Where do I begin.... Credit was ran MULTIPLE TIMES after I left the lot with the pickup. I signed paperwork the day I got the truck, then I had to sign again and fedex overnight (50 mile round trip to town). THEN... I had paperwork sent to me again, and had to do it all over- Signed THREE TIMES at a complete inconvenience to me without a clear explanation on what is going on. I kept asking if their was an issue and no one really said anything about it, except they needed me to re-sign. At first I thought it was a signing error made at the dealership but then I got a third set to sign. My temporary plates expired before the DMV got my info leaving me driving without registration for a few days. I also sat and waited to get my plates for 2 hours at the DMV all to learn they had recieved no info on the vehichle. I called DSM and the title lady told me on MONDAY she would send off my info THURSDAY. I expressed that left me no time to get in to the DMV AGAIN, but she did not offer to expedite my paperwork or seemed to care i had wasted half a day trying to license the pickup I had bought three weeks prior. The info for the DMV was then sent to my cosigner after I specifically asked for all the mail to only come to me. This continues to happen. I asked who was carrying the loan and when my first payment would be due the day of signing, then called back to check as it had been almost 30 days since I drove the pickup off the lot. They assured me I would have it soon but didn't offer much information. During all the paperwork BS, I had to bring the truck back because they sold it to me with defective tire gauge monitors... that's a 4 hour round trip. They fixed that issue. Go service dept! At least they were nice. So after 6 weeks, I still have no loan info and paperwork on my first payment. I call again and ask WHAT IS UP, what can I expect? When is my payment due.....???? Why has everything been so weird and slow and disorganized. I am assured the loan info should arrive any day. Finally after over two months of asking questions with no information and a lot of worry.....I am called an told that I need to pay $524 directly to Dave Smith because they covered my first payment. I asked why, and what my account info was- they brushed me off like this is NORMAL and asked for my credit card number again and again over the last week. I have called management and left at least 4 messages with no response (and yes I was even nice the first 3 times) asking for a simple explanation to why this has been such a mess. I wanted to know if this payment I am making goes to my loan, why I wasn't able to pay it myself, what my account info is with my loan, why everything has been so delayed, why i had to fedex paperwork back twice after signing the first time.... BUT NOPE. No call back, no explanation. NOTHING... But they keep asking me for my credit card. I even sent an email that has supposedly been forwarded to management, nothing. I finally called ALLY and spent an hour getting my account information figured out and my payment was due in 4 days.....Apparently my seond payment??? At least I can pay the loan company directly now and not rely on DSM FOR ANYTHING EVER AGAIN. What a mess. Maybe when you sell cars all over the country in bulk you can totally mess things up here and there and ignore the customer completely. WHAT A DISASTER!!! I promised when I made the payment they supposedly covered- if I hadnt heard from someone I would leave my thoughts online. Thanks for a terrible experience Dave Smith Motors. I WILL NEVER RECOMMEND YOU EVER! More

Popcorn bandit Drove three hours with with family as well as advance notice to get presented a 2014 Scion FR-S with bald tires and popcorn in the back seat, crust on Drove three hours with with family as well as advance notice to get presented a 2014 Scion FR-S with bald tires and popcorn in the back seat, crust on the stick shift and a crack in the windshield. There was other issues with the ride but the lack of attention to detail was astonishing and disappointing especially because this particular car had been in their possession for 3 months across 2 locations (Kellogg & CDA). Was told they couldnt go any lower due to the amount they had to put into repairs. When questioned about the repairs, was told they only put new oil in it. Declined the offer, due to the obvious negligence and poor care given to the vehicle over its lifespan, despite being reassured its been well talen care of. More

Wrong emblems Have called several times with no response!! Bought a brand new jeep in November, and in February noticed the badges were not the same.. Have called w Have called several times with no response!! Bought a brand new jeep in November, and in February noticed the badges were not the same.. Have called weekly.. And today.called a senior manager. NO RESPONSE!!! More

Going South I heard DS was going south but I called anyways as I was looking for a Ram. Just horrible took forever to get back to me and manager literally told m I heard DS was going south but I called anyways as I was looking for a Ram. Just horrible took forever to get back to me and manager literally told me the sell a car every 9 minutes - in short you are not that important to us. When elsewhere got a better deal and was done in a few hours. More

Last Drive to Dave Smith We have bought 5 vehicles from Dave Smith Motors. We will never buy there again and will never recommend anyone that we know to buy there. They cla We have bought 5 vehicles from Dave Smith Motors. We will never buy there again and will never recommend anyone that we know to buy there. They claim to be the biggest Ram Jeep and Dodge Dealership in the world, if this is true it proves bigger is not better. The last three times, we were there over 5 hours each time and on of those times we were there 7 hours. These guys run around there in there $90.00 shirts acting like they just invented the sun and are all pretty much a bunch of Clowns, I am surprised there isn't a Circus tent there. The deal is never done when you get there and they always say it will be ready. We drive 410 miles one way and still have to wait for hours. On our way home we stopped in Spokane and talked to another couple from out of town that had just bought a new Ram pickup and they were so disgusted with the process. They said they wouldn't be back either. The payment is never what they originally tell you. It is always $30 to $50 dollars more, sometimes more than that. IF your lucky you might get a free hat or travel mug, they wont throw in anything except 8 gallons of gas. There are dealers all over all I can say is go any where but there. The sales people are always gobbling down food at there desk like a bunch of starved Jackal's, always makes a good impression. They really don't know much about anything. Not a pleasant buying experience. STAY AWAY!!!!!!!!!! More

Was not informed So I could put a deposit down on a car so I could come and take a look at it $500 from my card. I was told that if I didn't want the car or change my So I could put a deposit down on a car so I could come and take a look at it $500 from my card. I was told that if I didn't want the car or change my mind that it would get put back on my card right away, so I waited and then called and was told it can be up to 10 days. If I was told that the beginning I would not have done it. Seemed very pushy even when I said I wanted my deposit back. Was not a good experience for me More