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Dave Smith Motors
Kellogg, ID
1,079 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,079 Reviews of Dave Smith Motors
April 10, 2020
Worst dealership EVER!!! I drove over 1100 miles. Had a deposit on a truck. Am agreed upon dollar amount on my trade in. Even i got there they told me the truck i was buying got for dinged but they would f deposit on a truck. Am agreed upon dollar amount on my trade in. Even i got there they told me the truck i was buying got for dinged but they would fix it. Than they have me less than promised in trade in. Had a damaged tail gate that they tried to cover up with an aftermarket light. This was a Chevy 3500 crew cab 4x4 high country Duramax. $60,000 truck with 9,000 miles. To make a long story short I purchased the truck because I needed a vehicle and it drove that far. I made it home just fine but a week later one headlight on the left went out I'm low beam and one headlight on the right on high beam stopped working and there was moisture in the lens. I called my salesman whose name was Boston and he told me it should be under warranty. Needless to say I bought an extended warranty as well so I figured I'd be covered all the way around. This was supposed to be as I was told a certified GM truck. After taking it to a dealership in California their mechanics told me that there were aftermarket LED bulbs put in the truck they caused it to run to hot burning out the gaskets in the headlight and it would be $1,600 to fix as well as $200 service charge. Dave Smith motors told me to just pay for it and they would reimburse me. I said no I know how this will end they said fine we will send the parts and then we will pay for the labor I said sounds good needless to say the parts never came and then had been almost 3 weeks later and I needed my headlights fixed they said they promised they would send a check the next day and that I should just have the work completed. So that is what I was forced to do. I never did receive a check for reimbursement. They will not return phone calls. Come to find out it was not a certified GM truck. they lied to me on every level possible and it was the worst buying experience ever. I would not recommend doing business with these crooks I don't care how much of a "good deal" you I think you are getting in the end you're getting screwed. More
by boomup6132922
Employees Worked With
Jake Crawford and Boston
March 10, 2020
Refuses to conduct business via email, in 2020 I was looking to purchase a new truck in the near future and reached out to Dave Smith Motors via the 'request information on this vehicle' link on th I was looking to purchase a new truck in the near future and reached out to Dave Smith Motors via the 'request information on this vehicle' link on the web site. I was contacted by Ethan Labenne via email. I asked about the price of the vehicle (they don't publish a price for any of the trucks I was looking at) along with information on their current finance options. His response was that he would not be able to talk about such things via email or text. I've purchased my last three vehicles from other dealerships largely via email with no hassle. A dealership who won't correspond with a customer via anything but a voice phone call is probably shady and trying to avoid having anything in writing. A huge red flag, and something I won't be sucked into. More
by j_gets
Employees Worked With
Ethan Labenne
February 24, 2020
My boyfriend and I went to Dave Smith Motors in Kellogg looking for a 2020 GMC Sierra. My boyfriend drove the 3.5 hours there on Friday to meet with a salesperson and to get the paperwork going, then we bo looking for a 2020 GMC Sierra. My boyfriend drove the 3.5 hours there on Friday to meet with a salesperson and to get the paperwork going, then we both drove there on Saturday to finish the paperwork and drive home our new truck. We arrived there around 12.30 on Saturday and at 4:00 the deal was still not done. The salesman was pleasant enough, but his manager could not have been more rude. We ran into a small hiccup with the paperwork on my Chevy truck that I was trading in, and they offered no alternatives or solutions to get through a very minor issue. I am incredibly disappointed that we literally wasted our whole weekend here and got treated like s*** More
by Sharon
Employees Worked With
Mick, Jax
February 22, 2020
I usually don't do this but under the circumstances I figured I'd share. I told these guys I do not wanna drive all the way over there since I live out of state until we had a deal figured out. We came t figured I'd share. I told these guys I do not wanna drive all the way over there since I live out of state until we had a deal figured out. We came to terms and made a deal. When I got there the manager change the deal by 2000. Pretty crapy to put your trust in someone drive all the way down to have them smile and change the deal. He finally compromised and met in the middle but this is still horrible business I'd recommend going somewhere else for your vehicle purchase More
by Ryan
Employees Worked With
The gentlemans name I worked with is not listed
January 23, 2020
NEVER RETURNS YOUR CALLS!! Couldn’t find $20K wire transfer. Took $500 deposit but never included it in the contract or refunded it. They won’t call you back!! Couldn’t find $20K wire transfer. Took $500 deposit but never included it in the contract or refunded it. They won’t call you back!! More
by Raidtank
Employees Worked With
Johnathan Archibald, Tammy Z in Finance
January 23, 2020
Excellent Chrysler/Dodge Service Center! Jeff in the Chrysler/Dodge Service Center is an awesome employee that goes above and beyond to treat his customer right. He was able to get me a great Jeff in the Chrysler/Dodge Service Center is an awesome employee that goes above and beyond to treat his customer right. He was able to get me a great deal on a new set of tires and actually saved me money by letting me know a tire sensor I thought needed replaced, actually did not need replaced, even after ordering the part and having it ready to be installed. Jeff is the type of employee that will keep me coming back to Dave Smith's not only for service issues and parts but when we go to buy a new vehicle. Thank you for your honest and friendly service!! More
by pwestes9
Employees Worked With
Jeff
January 16, 2020
avoid dave smith!!!! My family and I will never have anything good to say about dave smith! Especially in Kellogg, ID. I started with a sales guy named Alan Melton who end My family and I will never have anything good to say about dave smith! Especially in Kellogg, ID. I started with a sales guy named Alan Melton who ended up sexually harassing me making me feel super uncomfortable and proceeded to yell at my fiance asking "if he was done talking because he wanted to talk to me". My fiance then jumped out of the moving truck and Alan kept driving with me in it to get me to a safe pull off and said he just wanted the best for me and the kids and get me the best vehicle. That was all xx we were there for 8 hours and saw 1 car! he was so pushy, rude, anxious and unprofessional. We ended up reporting him to Mo and then got set up with Houstan who we thought was a decent guy and basically threatened me in a text message. After purchasing the car they had a paper with I owe you's which they said would take a week to fix. Mind you I live about 2 plus hours away. They gave me a rental car and once the car was supposedly done they told me to meet him in spokane and we would switch cars. i show up with my two children both under 4 and there is no one to be found and no one has any idea why im there. So i call Houstan up and he says keys are at the front desk my car is here and leave my rental keys with someone there. i get my car and its completely empty and two out of three things they were supposed to fix in that week were not fixed. The major one being the windshield with a crack all the way down the driver side view. they ended up sending safelite to my house to fix that and my car was sent back to kellogg to fix the other issue not fixed. Again when the car was sent back after now dealing with Rick in GMC Service department they bring my car back and i mention why is the touch screen still not working and his reply was it was working when it left here! He told me when i asked can i bring it to dave smith here in spokane or do i have to go to idaho to get it fixed and he says to me don't go to spokane they don't know what they are doing they are nissan not gmc go to coure d lene. he also mentioned i have a great warranty and i can go to any GMC dealership in spokane as well. i mentioned i want it fixed and ill call cda dealership since they all are aware of whats going on. he told me to call him and let me know what i find out because hes curious on why it stopped working. this is absolute crap horrible customer service tells my fiance its out of his hands at this point and they are not putting anymore money into this car! Do not go to dave smith i warn you now. my brother has had nothing but problems and my cousin ever since we got our vehicles and they only care about a paycheck nothing else. i went to a restaurant down the street after i left the dealership in Kellogg and the girl also said she hears nothing but xxxx and they are awful not to deal with them. i have never written a bad review in my entire life! I feel so passionate on making sure everyone knows how inconsiderate, rude, scandalous and for such a big company and all they did was talk xxxx about all the other dave smiths they are affiliated with shows their character. DO NOT BUY FROM DAVE SMITH!!!! I will continue to say this and not one person out of 6-8 people i have dealt with have been pleasant at all. More
by Disappointing
Employees Worked With
Mo Mowbray
January 11, 2020
We bought our beautiful2020 Chevrolet Tahoe with help We bought our beautiful 2020 Chevrolet Tahoe with help from Dallas hoilman ... The journey started when I called DS to at first ask about Tahoe’s.. We bought our beautiful 2020 Chevrolet Tahoe with help from Dallas hoilman ... The journey started when I called DS to at first ask about Tahoe’s.. We ordered our beautiful ‘pearl ‘ with only a few specific requirements light color interior and the exterior color. No low profile tires or wheels bench seat second row One week after placing our custom order GM auto workers went out on strike. That 6 weeks of the strike was very frustrating for me hard to wait ... Dallas was so on it keeping us informed as to what and when. Finally in January we made the trip from our home in Astoria Oregon by train to pickup Tahoe. Happy day!! Dallas is a very personable young man very patient with us (me) and buying the vehicle from him was a great experience. He is a definite asset to Dave Smith motors Mrs c lindstrom More
by Purpledennis
Employees Worked With
Dallas Hoilman
January 09, 2020
They deserve zero stars. Ripped my elderly family member off and treated her terrible. These people are crooks from the salesman to the top of management. I'm disgusted with this dealership. off and treated her terrible. These people are crooks from the salesman to the top of management. I'm disgusted with this dealership. More
by Luckeenight
Employees Worked With
Michael Quick, Josh Schluter, Hayley Zisk, Paul Nadler, Scott Johnson, Todd Lloyd
January 03, 2020
Made a deal over the phone with a out the door price, committed to buying the 55k truck. They took deposit and checked both me and my wife’s credit. Then at time to sign financing they upped the price 35 committed to buying the 55k truck. They took deposit and checked both me and my wife’s credit. Then at time to sign financing they upped the price 3500. Wouldn’t carry the first price we negotiated. Never again will I look at DSM as a reputable dealer. DONT DO IT!! More
by BK
Employees Worked With
Dylan Patterson!!!!!!
