Dave Smith Motors

NEVER RETURNS YOUR CALLS!! Couldn’t find $20K wire transfer. Took $500 deposit but never included it in the contract or refunded it. They won’t call you back!! Couldn’t find $20K wire transfer. Took $500 deposit but never included it in the contract or refunded it. They won’t call you back!! More

avoid dave smith!!!! My family and I will never have anything good to say about dave smith! Especially in Kellogg, ID. I started with a sales guy named Alan Melton who end My family and I will never have anything good to say about dave smith! Especially in Kellogg, ID. I started with a sales guy named Alan Melton who ended up sexually harassing me making me feel super uncomfortable and proceeded to yell at my fiance asking "if he was done talking because he wanted to talk to me". My fiance then jumped out of the moving truck and Alan kept driving with me in it to get me to a safe pull off and said he just wanted the best for me and the kids and get me the best vehicle. That was all xx we were there for 8 hours and saw 1 car! he was so pushy, rude, anxious and unprofessional. We ended up reporting him to Mo and then got set up with Houstan who we thought was a decent guy and basically threatened me in a text message. After purchasing the car they had a paper with I owe you's which they said would take a week to fix. Mind you I live about 2 plus hours away. They gave me a rental car and once the car was supposedly done they told me to meet him in spokane and we would switch cars. i show up with my two children both under 4 and there is no one to be found and no one has any idea why im there. So i call Houstan up and he says keys are at the front desk my car is here and leave my rental keys with someone there. i get my car and its completely empty and two out of three things they were supposed to fix in that week were not fixed. The major one being the windshield with a crack all the way down the driver side view. they ended up sending safelite to my house to fix that and my car was sent back to kellogg to fix the other issue not fixed. Again when the car was sent back after now dealing with Rick in GMC Service department they bring my car back and i mention why is the touch screen still not working and his reply was it was working when it left here! He told me when i asked can i bring it to dave smith here in spokane or do i have to go to idaho to get it fixed and he says to me don't go to spokane they don't know what they are doing they are nissan not gmc go to coure d lene. he also mentioned i have a great warranty and i can go to any GMC dealership in spokane as well. i mentioned i want it fixed and ill call cda dealership since they all are aware of whats going on. he told me to call him and let me know what i find out because hes curious on why it stopped working. this is absolute crap horrible customer service tells my fiance its out of his hands at this point and they are not putting anymore money into this car! Do not go to dave smith i warn you now. my brother has had nothing but problems and my cousin ever since we got our vehicles and they only care about a paycheck nothing else. i went to a restaurant down the street after i left the dealership in Kellogg and the girl also said she hears nothing but xxxx and they are awful not to deal with them. i have never written a bad review in my entire life! I feel so passionate on making sure everyone knows how inconsiderate, rude, scandalous and for such a big company and all they did was talk xxxx about all the other dave smiths they are affiliated with shows their character. DO NOT BUY FROM DAVE SMITH!!!! I will continue to say this and not one person out of 6-8 people i have dealt with have been pleasant at all. More

We bought our beautiful2020 Chevrolet Tahoe with help We bought our beautiful 2020 Chevrolet Tahoe with help from Dallas hoilman ... The journey started when I called DS to at first ask about Tahoe’s.. We bought our beautiful 2020 Chevrolet Tahoe with help from Dallas hoilman ... The journey started when I called DS to at first ask about Tahoe’s.. We ordered our beautiful ‘pearl ‘ with only a few specific requirements light color interior and the exterior color. No low profile tires or wheels bench seat second row One week after placing our custom order GM auto workers went out on strike. That 6 weeks of the strike was very frustrating for me hard to wait ... Dallas was so on it keeping us informed as to what and when. Finally in January we made the trip from our home in Astoria Oregon by train to pickup Tahoe. Happy day!! Dallas is a very personable young man very patient with us (me) and buying the vehicle from him was a great experience. He is a definite asset to Dave Smith motors Mrs c lindstrom More

They deserve zero stars. Ripped my elderly family member off and treated her terrible. These people are crooks from the salesman to the top of management. I'm disgusted with this dealership. off and treated her terrible. These people are crooks from the salesman to the top of management. I'm disgusted with this dealership. More

Made a deal over the phone with a out the door price, committed to buying the 55k truck. They took deposit and checked both me and my wife’s credit. Then at time to sign financing they upped the price 35 committed to buying the 55k truck. They took deposit and checked both me and my wife’s credit. Then at time to sign financing they upped the price 3500. Wouldn’t carry the first price we negotiated. Never again will I look at DSM as a reputable dealer. DONT DO IT!! More

Snakes!!! Avoid this dealership 100% on October 7, 2019 I purchased a 2011 chevrolet duramax and after several conversations including a phone call from a finan Avoid this dealership 100% on October 7, 2019 I purchased a 2011 chevrolet duramax and after several conversations including a phone call from a finance manager by the name of Tyler about how well put together this truck was and how it had 660 hp to rear and had a def delete which it doesnt only partial... Anyways I test drive truck runs good was told it was solid and went through a 125 point inspection LMA0 as the rear seat belts dont even match found put after got truck home... Got teuck home husband said he could smell coolant. So next nite Oct 8, 2019 checked under hood found coolant on resivore tank so with thinking it had a crack spent 80.00 for a new tank and replaced. DIDNT resolve issue. On Oct 28, 2019 I had lost 2 gallons of coolant on way to a clients house as I work in home health field. I took to local shop where he fixed a clamp hoping that was the issue but explained he thought it had lifted heads!!! GREAT!! We filled with coolant and by the 4 mike drive to my house lost all coolant. I took my truck to a disel shop to have it diagnosed in clayton at deer park diseal. Well the did the diagnosis test and true to the sign it had lifted heads... un-drivable, unoperational. I called and called left messages for DSM showed up in person still no resolve. I finally was given the name of Brian Hall to talk to what a disaster that was. Didnt get anywhere except over and over being told I was getting no help..Gets better they found that 6 out of 8 pistons are cracked and testing injectors found 4 out of 8 injectors bad I have pictures of pistons and injector test to proove my reasoning on saying yes fix it to DPD... To date I have turned to both WA and ID attorney gwnerals office and BBb as teyi g to get a civil and proper agreement from DSM to fix the truck I drove 3 times in 3 weeks of owning the Duramax. I traded in a very nice Laramie Long Horn edition for this truck which had been sold already when I found put this truck was junk.. Todays date writing this is Dec 31 2019 and truck bill is 17,465 and still tore apart as the cab has to come off these new trucks...my shop repair bill is getting close to what I owe on the truck.. They have given $5,000 tooth and nail to get that from them.. Myti million dollar company can write this off on their taxes as a loss yet they want a mother and home health worker swallow this bill and walk away with their hands clean. NOT HAPPENING... dont let them do this to you to...dont trust their 125 point inspection bull shi!... they say what needed to make a sale....I live in chewelah, wa and drive around in rural winter m ok tha to clients homea to provide a paycheck for my family i have lost time at work cause no 4x4 to drive in snow! I have endured their dishonest unethical sales department and staff... I have saved everything from the start and so should u and know u dont have to except this as they are just a business sue them!!! Every attorney or state agency I have talked to agrees they fraudulently sold a broken down truck and had to have had knowledge!!! More

Not the same Dave Smith I dealt with in 2014 In 2014 I purchased a new Chevy Silverado LTZ from DSM. The buying experience was easy and there was no negotiation the first price I was quoted was In 2014 I purchased a new Chevy Silverado LTZ from DSM. The buying experience was easy and there was no negotiation the first price I was quoted was lower than any dealer had quoted me in my local area and well below the recommended price at consumer reports. In December of this year I tried to purchase a new Chevy from DSM and to my surprise the best price deals were not there. This Dealership has turned in to the same old high priced gouge the customer as is typical with most new car dealers. Don't wast your time talking to these clowns, you'll just be disappointed. I will venture to say in a few short years DSM will not exist because of there newly adopted sales hacks. Word of mouth made DSM what it was and Word of mouth will close there doors. There website is so screw up they dont give you a choice of a GM car on the drop down "select make". More

They are scam artist What a joke of a Dealership Period! they give you a KBB trade in figure for your trades so they can steal them. Go on there website and check prices t What a joke of a Dealership Period! they give you a KBB trade in figure for your trades so they can steal them. Go on there website and check prices they use Nada to sell them but not Kbb why is that. if your gonna bs someone make sure they don"t catch you in your bs Jax from Dave smith. Sell your stuff a kbb value like you say but you dont you sell at nada. Just checked several of your cars and omg they are priced not at KBB but Nada. I can not stand lying sales and mangers. More

Amazing Truck, Terrible Salesman and Service! We purchased a 2019 Ram Laramie on Saturday, November 23rd and it was possibly the worst car buying experience due to our sales person, Sean. Let me s We purchased a 2019 Ram Laramie on Saturday, November 23rd and it was possibly the worst car buying experience due to our sales person, Sean. Let me start by stating that we live in Portland, OR and have only heard wonderful things about the prices and selection at Dave Smith so when it came time to purchase a new Ram we knew where to look. My husband knew the exact model he wanted and was down to two different trucks (between a 2500 and 3500). We eventually determined the vehicle we wanted and sent an inquiry to Dave Smith on Friday, November 13th and were contacted immediately by a salesman named Sean. We told him we wanted the truck ASAP and were prepared to come down on Saturday the 23rd to pick it up. He directed us to fill out our finance paperwork online which we did immediately. By Tuesday of the next week my husband had called several times to see if we were approved for financing. They eventually told us that yes we were but they didn’t have the rates. We called again on Wednesday to find out the rates for the financing, again no answer. By Thursday my husband told them we weren’t driving nearly 7 hours without knowing what the financing rates and options were. They finally responded with our rates and also provided us a copy of a Power of Attorney form as my husband was making the trip to Idaho solo therefore I needed to sign over power of attorney to him. We took the form to the bank on Friday, the 22nd and while we were getting it notarized we discovered that Sean had put the wrong vin # and truck model on the form to be notarized. We immediate called Sean to describe the problem and received no answer and were told they would leave him a ‘ priority’ message. I continued to call as it was nearing closing time at the bank and we were scheduled to arrive in Idaho tomorrow morning to sign all the papers. I eventually got ahold of Sean and explained to him our problem to which he replied “oh, I guess just cross out the truck model and vin and we will write the correct info in.” I explained to him that beings it was a notarized document that allowed my husband power of attorney for me to purchase a vehicle that it really shouldn’t be amended by hand and requested he send over an updated document. He replied “Well I guess I can but it will take a while.” Needless to say he never emailed an updated form over so we continued on with our hand scribbled Power of Attorney notice that we already had. Fast forward to my husband arriving at Dave Smith after making an appointment with Sean on Saturday morning. He waited around because Sean had double booked himself that morning and wasn’t able to meet with him as scheduled. After finally getting to my husband, Sean worked at an ever-so-slow pace and had to get assistance from other salesmen to complete basic tasks. He then sat my husband down at his desktop computer and had MY HUSBAND calculate the Oregon tax he needed to pay as he went off to assist another customer. When it came time to pay for the tax, several other credit cards popped up as options for him to pay meaning Sean doesn’t know how to clear out credit card information (comforting, right?). After completing the payment Sean failed to print the certificate to show the tax was paid and had to find someone else who could assist in printing it. Overall, despite all financing being complete and knowing exactly what truck we wanted, my husband spent 4 hours at the dealership. I will categorically refuse to purchase another vehicle from Dave Smith after that experience. Having to drive a total of nearly 14 hours round trip and having to wait at the dealership while a helpless salesman double books appointments and doesn’t know how to operate a computer was a WASTE of time. We would have been much better off spending (nearly) the same price at a local dealership. The truck is amazing however the salesman’s ignorance, sloth-like speed, and overall carelessness means I will never be a repeat customer and I will warn everyone else off as well. More

Bought a truck Edie was our sales person. She was fantastic, kind and easy to work with. We also worked with Jax. He was fast, efficient and also very kind and ea Edie was our sales person. She was fantastic, kind and easy to work with. We also worked with Jax. He was fast, efficient and also very kind and easy to work with. Two great people that you should never let go. More