Dave Smith Motors

Dave Smith Motors has very bad customer service. I found a truck I wanted online. Called to buy and I couldn't believe how hard it was to get all the info and the total cost. took almost 30days to c I found a truck I wanted online. Called to buy and I couldn't believe how hard it was to get all the info and the total cost. took almost 30days to complete the deal. Since out of state I had it shipped. When It got here the hard cover for the bed was placed inside with no mounting hardware. Was told there was a recall and dont know when the parts are coming in. I would have bought it closer to me. That was one of the packages I wanted in a truck and they were the only ones with it in stock. Was told not to use it untill fixed which has no eta. Sherry Quick there customer service manager called me and they were willing to buy me a new aftermarket bed cover so I can use my truck for work the reason I bought it. Well they said the parts were in stock so I wasted 2 days dropping my truck off at my local Chevy dealer. Well the parts for my truck are still on backorder and no eta. been trying to contact Dave Smith Motors for two weeks. Guess what , Sherry Quick there customer service manager won't return my phone calls now. left 3 messages over 2 weeks and she won't call me back. NEVER will buy a truck from them again. Thats what happens when you don't buy local and they really don't care about customer service. More

Terrible dealer, terrible employees, even worse customer service. Trying to speak with somebody is almost impossible, it's around a 20 to 30 minute wait period. Good luck getting your money back if you put service. Trying to speak with somebody is almost impossible, it's around a 20 to 30 minute wait period. Good luck getting your money back if you put a deposite on a truck and the deal goes south because of there outrageous interaste rates. Put a 500 deposite down, 1 month later and hundreds of calls later they said they were refunding me my money. Checked my account and they only gave me 200 back. Now currently in the process of starting over to get the rest of my money back... I've bought alot of trucks in my time and dave smith has to be the most pathetic dealership I have ever felt with... More

Blemish on paint that was handled poorly and.. Bought a 80k truck during Covid online. They mailed me paperwork to sign. 1st issue is salesman told me title and reg could say my name with company n Bought a 80k truck during Covid online. They mailed me paperwork to sign. 1st issue is salesman told me title and reg could say my name with company name below it. That was a lie. 2nd issue was Chrysler , and Dave Smith decided to ship a truck with a blemish in the paint size of a quarter that I saw within 1 short walkthrough around the truck upon delivery. What did thye offer me for this? Oh to send it to a body shop and send me $100 check. I had to drive to local dealer 3 times. News 80k trucks in a body shop that I haven’t driven more than 100 miles but yet paying. A huge payment on. They are paying for blemish repair and a horrible rental. The lady who offered $100 wont respond to me asking for a new truck sent without blemish or if that was there best and final. Awful company once they get your money, More

I’ve bought my last 2 Cars from Dave Smith, wanting to get a new car left several messages to have a salesman call me and several emails. No response. I will take my business elsewhere as this isn’t how y get a new car left several messages to have a salesman call me and several emails. No response. I will take my business elsewhere as this isn’t how you take care of returning customers. I’ve told several friends and family members over the last 10yrs to go to Dave Smith, which they have! Not anymore. More

Horrible customer service, they're only after your money and don't give a s*** about you or anything else. Tried to buy a vehicle from them recently. Dave Anderson was the salesman I was unfortunate enough and don't give a s*** about you or anything else. Tried to buy a vehicle from them recently. Dave Anderson was the salesman I was unfortunate enough to work with. Talked to him on a Friday; he was supposed to be calling me back on the following Monday. I didn't hear from him for a week, despite me calling his direct line, leaving multiple messages, and sending multiple emails. Finally called and asked for a different salesman. Dave finally called me after whoever I talked to went directly to him/his manager. Got a terrible deal with the financing, but that's not a surprise since my credit isn't the best and it's a dealership. But then when I said I didn't want to put down a $500 deposit when I didn't know what kind of financing I was going to get or if I would even qualify, Dave was extremely rude on the phone and said he was no longer going to help me or even attempt to work on my financing if I didn't put down a deposit. I will take my business ANYWHERE but here in the future. More

I found a ram 3500 on the Dave Smith motor’s website, I found a ram 3500 on the Dave Smith motor’s website, and also was interested in a ram 1500 that they had for sale. Salesman name Sebastion and I spe I found a ram 3500 on the Dave Smith motor’s website, and also was interested in a ram 1500 that they had for sale. Salesman name Sebastion and I spent nearly 2 weeks negotiating the sale terms And prices.. I made it very clear that I was a disabled veteran on a fixed low income. I made it clear that I could not afford a bunch of repairs that would result from buying a worn out junker. I made it clear that I did not want to buy some kids hopped up modified chipped monster truck. I was very clear in all aspects of what I expected, and that I did not want to drive 500 miles to find out that the reality was different than what I was promised. I was assured many times that both trucks were solid, unmodified and in reasonable condition. In retrospect, I should’ve been suspicious when my requests for more pictures and close-ups were met with statements such as the truck is not at the lot, or the truck is in Spokane, or there’s nobody there to take a picture, blah blah blah. Instead I made arrangements to rent a car to make the 500 mile drive. Because I was buying two trucks I looked on craigslist and found a tandem Dually gooseneck trailer for sale and an incredibly good price from a company called Peak performance about 10 miles west of Dave Smith’s Idaho lot. Peak delivered the trailer to Dave Smith auto for me so that it was ready. Peak performance is one fantastic group of people. Now back to the buying experience at Dave Smith motors. I arrived just as the equipment trailer was being unhooked and left next door to Dave Smith motors at the Les Schwab lot. The salesman barely took the time to meet me before he started saying we have to hurry and get this deal closed because we can’t leave the trailer sitting on the less Schwab lot. The first thing I noticed was the 3500 had antifreeze and oil underneath the engine. I was told by the salesman not to worry about it that they had my back, and any problems that are pre-existing would be taken care of. The truck was being sold as is so I knew that I needed to have an agreement to fix anything that was wrong before I negotiated a sales deal and left. I test drove the truck and found that it had airbag lights on, The engine light was on, the truck would not go into four-wheel-drive, and most of all you could smell antifreeze the whole time I was driving. I returned from the test drive and the salesman immediately sent the truck over to the Chrysler service center to be fixed. In the meantime I started looking over the 1500. It had a nearly flat tire, but there wasn’t any other real obvious problems. I test drove it and again smelled antifreeze. I was never able to locate the source of the antifreeze leak but, in the interest of being fair I was getting the 1500 at a reasonably good price and I figured if it wasn’t blasting antifreeze out it’s something I could deal with later. After a few hours of waiting around, the 3500 came back from the shop with the claim that they had replaced the thermostat. I stated that I had looked the engine over and the thermostat housing was not what was leaking initially. They also had not addressed the oil leak they had not addressed the airbag light except to say that their computer said it was a door sensor and that they would take care of the problem but they did not have the part in stock. Salesman Sebastian and sales manager Taylor repeatedly reassured me that pre-existing problems would either be fixed there or could be fixed at my local dealership at their expense. I saw no reason to disbelieve the claim that the door sensor for the airbag would be fixed when I got back to port Angeles. The four-wheel-drive had been fixed, it was missing some sort of a pin down underneath on the axle.. That left an oil leak and the antifreeze leak, but now the day has been used up and nobody was in a big mood to pursue any further investigation of the antifreeze leak. I was assured by the salesman and Taylor that they had my back, but it was a pre-existing condition, and that it would be handled if it became a problem. I then went over to the financing department to do the paperwork and to buy a warranty.. The fellow in financing, Steve, was very helpful throughout the whole process, and is very easy to get along with fellow. Unfortunately partway through the process he found that I could not buy a warranty. This was a deal killer as far as I was concerned not just because of the antifreeze but because of the fact that the truck had been modified and hopped up and I didn’t trust it. Steve said they couldn’t get the warranty because the truck has been deleted. I was not aware of what that meant and he informed me that it was because all of the pollution control equipment has been removed and the engine was chipped for more power. That removed the possibility of buying a warranty. I was ready to quit the deal and get my deposits back but I had a couple of problems, one of which was a gooseneck trailer sitting on the Les Schwab lot that I would not of had a way to move. 2) the 1500 was a decent buy and I didn’t have a problem with that truck. 3) The sales manager named Taylor then said he would remove $2000 from the price because they had not informed me that I could not get a warranty on the truck. The $2000 discount was very clearly stated that it was to replace the warranty that I would be buying. It was also agreed on the spot, that the pre-existing issues would be covered. This included the airbag sensor replacement the oil leak and any issues that cropped up with the anti-freeze leak on the way back to Port Angeles. I expressed my concern about a 500 mile trip and I was told by Sebastian and Taylor that if there was a problem to call them immediately. I kept hearing the term we’ve got your back, the truck is solid, will make sure you’re taken care of. I guess if the trailer had not been sitting there I would’ve made arrangements to finish paying for the 1500 and left with it, and then made arrangements to come back to Idaho and get the trailer later. I’m sure Peak performance would have let me put it back on their lot for a week or two, but I was under heavy pressure from Dave Smith motors sales people to get the deal done. It was Friday. I signed the papers shook hands told them I was taking them at their word, and left I can’t believe that I did not get that in writing, but I felt that there was no need to since the promises were made in front of three people; myself and two other employees. I got a motel because it was so late, and headed out early the next morning for a 500 mile drive back to Port Angeles. By the time I got to Ellensburg I was refilling the radiator every 30 miles. I had to watch the temperature gage constantly, because you cannot let a diesel overheat. I limped home and made it about 10 miles from Port Angeles before the truck was finally gushing so much coolant that I had to have friends help get the 3500 home and tow the trailer with the 1500. As per our agreement, I took the truck to the local ram dealership and repair center, where I was presented with an estimate of $2700 for the repair of a blown head gasket. That did not include the cost of the door sensor for the airbag. It also did not include fixing the oil leak. I did some searching with a mirror and found that the oil leak was a simple fix. The dipstick tube was broken away from its support bracket leaving three holes in the tube where the spot welds hold the bracket on, thus allowing oil to blow out through those three holes. I then contacted Sebastian and then Taylor at Dave Smith motors and was met with a completely different attitude then was presented while I was buying the trucks. No we are not going to fix your truck! You bought the truck as is! We gave you $2000 off the price! I will mention that that 2000 was to replace a warranty, But it was agreed that pre-existing conditions would be taken care of. The bottom line is the management at Dave Smith motors does not hold their employees to the promises that they make. By the time this is all done I’m going to be 3000 or more dollars in the hole. I tried to reason with Taylor and Sebastian, but they were adamant that now that I was 500 miles away, I was on my own. Good luck, click. Buyer beware! I got the shaft, and I’m gonna have to get legal help and spend money to get them to honor the agreement they made. It is my opinion that buying a vehicle used or new from people that don’t tell the truth is a mistake. No matter how many incentives or goodies you were offered or the free hat and coffee mug, bad idea. So when you’re looking for a vehicle used or new the goal would be to sort out the truth from the B-S and not let them rush you. I didn’t do so well this time. But I’m not done I’m gonna pursue this regardless of the cost. The smartest thing Dave Smith motors could’ve done is pay for the repairs to my truck and have me out there telling the world what a great outfit they are and how they stepped up to the plate, that they were HONORABLE. Not smart. At the end of the day Dave Smith motors took advantage of a person buying two trucks. Lies were told. Promises were made that were not kept. Any used truck that you’re selling could have potential problems because it’s not new. The proper thing to do is make the agreement and then stand by it. My recommendation in my opinion is that no one, ever, should buy new or used vehicles from Dave Smith Motors. More

Worst dealership EVER!!! I drove over 1100 miles. Had a deposit on a truck. Am agreed upon dollar amount on my trade in. Even i got there they told me the truck i was buying got for dinged but they would f deposit on a truck. Am agreed upon dollar amount on my trade in. Even i got there they told me the truck i was buying got for dinged but they would fix it. Than they have me less than promised in trade in. Had a damaged tail gate that they tried to cover up with an aftermarket light. This was a Chevy 3500 crew cab 4x4 high country Duramax. $60,000 truck with 9,000 miles. To make a long story short I purchased the truck because I needed a vehicle and it drove that far. I made it home just fine but a week later one headlight on the left went out I'm low beam and one headlight on the right on high beam stopped working and there was moisture in the lens. I called my salesman whose name was Boston and he told me it should be under warranty. Needless to say I bought an extended warranty as well so I figured I'd be covered all the way around. This was supposed to be as I was told a certified GM truck. After taking it to a dealership in California their mechanics told me that there were aftermarket LED bulbs put in the truck they caused it to run to hot burning out the gaskets in the headlight and it would be $1,600 to fix as well as $200 service charge. Dave Smith motors told me to just pay for it and they would reimburse me. I said no I know how this will end they said fine we will send the parts and then we will pay for the labor I said sounds good needless to say the parts never came and then had been almost 3 weeks later and I needed my headlights fixed they said they promised they would send a check the next day and that I should just have the work completed. So that is what I was forced to do. I never did receive a check for reimbursement. They will not return phone calls. Come to find out it was not a certified GM truck. they lied to me on every level possible and it was the worst buying experience ever. I would not recommend doing business with these crooks I don't care how much of a "good deal" you I think you are getting in the end you're getting screwed. More