Dave Smith Motors

Does not follow through. I walked in to dave smith looking for a specific truck. They didn't have what I wanted and said they would call me when they get one in. So I get the I walked in to dave smith looking for a specific truck. They didn't have what I wanted and said they would call me when they get one in. So I get the call while my mom is in from out of town and my wife and baby are with me. We all hop in the car and drive to kellogg, test drive the truck (that isn't yet ready) and decide we want it. I told the sales person, "we can't stay more than two hours". To which she replies "oh it won't take that long". So we start up the paper work, every time it went through different hands, they told us it would be five minutes, and ended up being 30-60. Every aspect; finance,sales,contract,finalization etc... TOOK FOREVER. We ended up being there over 5 hours. Since the truck wasn't ready they said they would have the truck ready for me in Coeur d'Alene on friday and that they would call me. 10am rolls around, no phone call. So I call them, "oh the liner didnt get put in, they haven't done the rock chip repairs etc..." "It will be ready by 4pm". After waiting around all day its now 6:38 pm and I just got off the phone with her. I will be picking my truck up around 7:20pm. These people are lacking on the integrity portion, at least my sales person anyways. On a positive note I never felt pressured. More

Great My truck had a couple issues that needed addressed when I got to the dealership, hey life happens. The folks that I met in the different departments My truck had a couple issues that needed addressed when I got to the dealership, hey life happens. The folks that I met in the different departments and shops were all very curtious, professional, and friendly. My salesman Alex, made the whole experience fun. This is the second truck I have purchased from Dave Smith Motors and will not be the last. I recommend your dealership to all my friends and coworkers. More

perfection Excellent. You guys have surpassed my expectations. Especially with the service after purchasing. You guys backed up what you sold even though the ext Excellent. You guys have surpassed my expectations. Especially with the service after purchasing. You guys backed up what you sold even though the extended warranty didn't cover the part. You have earned a customer for life. More

excellent Dave Smith Motors experience! Awesome! All of your staff I have done business with in the past and just recently in Kellogg Idaho are very professional and personable. What a g Awesome! All of your staff I have done business with in the past and just recently in Kellogg Idaho are very professional and personable. What a great job of training and being familiar with the vehicles you have done with your staff! Keep up the good work, and I am glad to give you my business and will continue to! Thank you all. Especially Frenchy French my sales person, thanks bro for everything you have done! I love my Dodge this is no.4 now! More

Very rude!! I see I’m not alone here. I had a lengthy conversation with Darrell Andrews on Thursday 18th. of this month during which he found the vehicle I wanted I see I’m not alone here. I had a lengthy conversation with Darrell Andrews on Thursday 18th. of this month during which he found the vehicle I wanted, at a cost of just under $60,000. I asked about leasing (apparently not a good option) and, when we finished the discussion I was going to make a down-payment of $30,000 and he was going to arrange for a soft credit check for a loan of the remaining $30,000. That day or the following morning I received a standard e-mail message confirming that they were doing the credit check and that I would hear from them “soon”. Five days later, on Wednesday 23rd., I called and left a polite message on Darrell’ voicemail. Several hours later I called again and talked to Nellie(?) who said that Darrell was with a customer but would, Nellie assured me, call me as soon as he was free. Two hours later I called again and Amanda, the very pleasant receptionist, said she would give a message to Tom, Darrell’s boss, who, Amanda said, “is very good at getting back to people”. Three days after that I have, of course, heard from no one. This is, at best, extremely rude! As the credit check was not the problem (my credit is good) I’m guessing that they sold the unit (which, I have since discovered, is quite hard to find) to someone else. Maybe they feel that, given their bizarrely isolated location, no one is likely to drop in with a complaint and they can just ignore people who are no longer useful to them. Anyway, after further research, I have just committed to a Ford F450. Up yours, Dave Smith… More

The Place To Buy My experience was most excellent - First Class all the way. Mrs. Hall was the best dealership salesperson I've ever dealt with. Thank You for an aweso My experience was most excellent - First Class all the way. Mrs. Hall was the best dealership salesperson I've ever dealt with. Thank You for an awesome experience. I've already recommended your dealership to many, many people. More

Great to deal with! This is the 2nd vehicle I have purchased from Dave Smith and both experiences have been the same. Quick, professional, and easy! I am very impressed This is the 2nd vehicle I have purchased from Dave Smith and both experiences have been the same. Quick, professional, and easy! I am very impressed how easy you all make it and have fun doing it! Hat is off and will come back soon... Oh ya, we have recommended our friends as well. My daughter will be heading off to college in a durable car that will last for many years to come! More

This is the 2nd time we have purchased a new vehicle from Dave Smith. We live 3 hours away and are more than happy to make the drive to do business with them. They make the buying experience easy and painles Dave Smith. We live 3 hours away and are more than happy to make the drive to do business with them. They make the buying experience easy and painless. Would recommend them to anyone who is looking for a new vehicle. More

After a couple months of looking for the perfect Jeep, a friend of my fiance recommended Dave Smith Motors in Kellogg Idaho! So we took our time to look them up and contacted via email someone who could hel friend of my fiance recommended Dave Smith Motors in Kellogg Idaho! So we took our time to look them up and contacted via email someone who could help, I eventually got switched over to Duke Alleman, and from the beginning he was wonderful! Everything was basically handled via email, with a couple phone calls, but after trying with other dealerships, no one could get us approved, and after 2 weeks of waiting, Duke called me and congratulated us on our new 2014 Jeep Rubicon!!! I was truly amazed and shocked! All we had to do was be patient! Duke has so much knowledge of Jeeps, and even has his own, so that was another great thing of working with him! If your in the market for a Jeep, Duke is the way to go!! We waited about a month to save for the down payment, and then finally got on the road for a 16 hour road trip, in the car we brought for a trade in! (which was also handled very smoothly). We finally arrived at the dealership with warm welcomes, and Duke let us test drive our jeep, after that we got to have a seat while they checked our trade in, and that took only 10 minutes, then came back to tell us to go ahead and switch our stuff to our new Jeep! Eek! What a great feeling. We had Janet Pinyerd in the finance department and it literally took maybe 10 minutes and we were on our way back to California with our brand new jeep! Thanks Duke Alleman and Janet Pinyerd, what an amazing experience we had and we will definately be back in the future!!! More

In the last 7 years I have purchased 4 different vehicles. Dave Smith was by far the easiest dealership to work with. They had the paperwork done and I was on my way in very little time. It's not ve vehicles. Dave Smith was by far the easiest dealership to work with. They had the paperwork done and I was on my way in very little time. It's not very often you can go buy a car and be out f the dealership in under 2 hours. Thank you Dave Smith. More