Dave Smith Motors

Customer service On vacation in Sandpoint, air conditioning went out, dodge dealer there wouldn't even talk to us. After Alpine motors took us in to diagnosis the prob On vacation in Sandpoint, air conditioning went out, dodge dealer there wouldn't even talk to us. After Alpine motors took us in to diagnosis the problem (and they are a Chevy dealer), they couldn't fix it so my dad had me call you guys. You got us in -early in fact, the guy who helped us came out and showed us where we could park our trailer while we waited. Every one was really nice, even replaced the battery in the key for us. Thanks so much for helping us out, we were dreading the drive back to Nevada with no air and 2 dogs. You were our lifesavers. Lisa Hess More

Great Experience I would highly recommend anyone wanting to buy a vehicle to go to Dave Smith. It was so hassle free and Tammy Silaski worked to help us through the pr I would highly recommend anyone wanting to buy a vehicle to go to Dave Smith. It was so hassle free and Tammy Silaski worked to help us through the process and found a part so we would be able to tow our trailer home. I will definitely buy from Dave Smith in the future. Thanks to Steve and to Doug in finance. Everyone was helpful and informative throughout.the buying process. More

GOT A LEMON We used Vinny for a salesmen he was a great guy and worked with us on everything we needed. As for the car we have only had it for 6 months and we hav We used Vinny for a salesmen he was a great guy and worked with us on everything we needed. As for the car we have only had it for 6 months and we have had nothing but problems with it. We have had it worked on and worked on and it still don't run right at all. My husband took it to work for his hitch and he is pretty sure he is not going to make it back home with it. It sounds awful and sounds like it is going to blow up. We drove 12 hours to by a car from Dave Smith I wish I would have just stayed in my hometown to by a car. I do not recommend buying a car from them I know I never will again it kinda sucks you spend that much money on a car and all you get is screwed. More

No Fuss - No Muss Completely satisfied! I felt that Jayelene went out of her way to get the deal done for me. I appreciated no "hard sale" tactics. I purchased the tru Completely satisfied! I felt that Jayelene went out of her way to get the deal done for me. I appreciated no "hard sale" tactics. I purchased the truck with the accessories I wanted with ease. Thank you Jayelene in sales and Mark in accessories. More

Does not follow through. I walked in to dave smith looking for a specific truck. They didn't have what I wanted and said they would call me when they get one in. So I get the I walked in to dave smith looking for a specific truck. They didn't have what I wanted and said they would call me when they get one in. So I get the call while my mom is in from out of town and my wife and baby are with me. We all hop in the car and drive to kellogg, test drive the truck (that isn't yet ready) and decide we want it. I told the sales person, "we can't stay more than two hours". To which she replies "oh it won't take that long". So we start up the paper work, every time it went through different hands, they told us it would be five minutes, and ended up being 30-60. Every aspect; finance,sales,contract,finalization etc... TOOK FOREVER. We ended up being there over 5 hours. Since the truck wasn't ready they said they would have the truck ready for me in Coeur d'Alene on friday and that they would call me. 10am rolls around, no phone call. So I call them, "oh the liner didnt get put in, they haven't done the rock chip repairs etc..." "It will be ready by 4pm". After waiting around all day its now 6:38 pm and I just got off the phone with her. I will be picking my truck up around 7:20pm. These people are lacking on the integrity portion, at least my sales person anyways. On a positive note I never felt pressured. More

Great My truck had a couple issues that needed addressed when I got to the dealership, hey life happens. The folks that I met in the different departments My truck had a couple issues that needed addressed when I got to the dealership, hey life happens. The folks that I met in the different departments and shops were all very curtious, professional, and friendly. My salesman Alex, made the whole experience fun. This is the second truck I have purchased from Dave Smith Motors and will not be the last. I recommend your dealership to all my friends and coworkers. More

perfection Excellent. You guys have surpassed my expectations. Especially with the service after purchasing. You guys backed up what you sold even though the ext Excellent. You guys have surpassed my expectations. Especially with the service after purchasing. You guys backed up what you sold even though the extended warranty didn't cover the part. You have earned a customer for life. More

excellent Dave Smith Motors experience! Awesome! All of your staff I have done business with in the past and just recently in Kellogg Idaho are very professional and personable. What a g Awesome! All of your staff I have done business with in the past and just recently in Kellogg Idaho are very professional and personable. What a great job of training and being familiar with the vehicles you have done with your staff! Keep up the good work, and I am glad to give you my business and will continue to! Thank you all. Especially Frenchy French my sales person, thanks bro for everything you have done! I love my Dodge this is no.4 now! More

Very rude!! I see I’m not alone here. I had a lengthy conversation with Darrell Andrews on Thursday 18th. of this month during which he found the vehicle I wanted I see I’m not alone here. I had a lengthy conversation with Darrell Andrews on Thursday 18th. of this month during which he found the vehicle I wanted, at a cost of just under $60,000. I asked about leasing (apparently not a good option) and, when we finished the discussion I was going to make a down-payment of $30,000 and he was going to arrange for a soft credit check for a loan of the remaining $30,000. That day or the following morning I received a standard e-mail message confirming that they were doing the credit check and that I would hear from them “soon”. Five days later, on Wednesday 23rd., I called and left a polite message on Darrell’ voicemail. Several hours later I called again and talked to Nellie(?) who said that Darrell was with a customer but would, Nellie assured me, call me as soon as he was free. Two hours later I called again and Amanda, the very pleasant receptionist, said she would give a message to Tom, Darrell’s boss, who, Amanda said, “is very good at getting back to people”. Three days after that I have, of course, heard from no one. This is, at best, extremely rude! As the credit check was not the problem (my credit is good) I’m guessing that they sold the unit (which, I have since discovered, is quite hard to find) to someone else. Maybe they feel that, given their bizarrely isolated location, no one is likely to drop in with a complaint and they can just ignore people who are no longer useful to them. Anyway, after further research, I have just committed to a Ford F450. Up yours, Dave Smith… More

The Place To Buy My experience was most excellent - First Class all the way. Mrs. Hall was the best dealership salesperson I've ever dealt with. Thank You for an aweso My experience was most excellent - First Class all the way. Mrs. Hall was the best dealership salesperson I've ever dealt with. Thank You for an awesome experience. I've already recommended your dealership to many, many people. More