Dave Smith Motors

Disappointing experience - Slow response, wouldn't recommend I had heard of Dave Smith and that their prices were good. I decided to give them a try when I started looking for a new Jeep. I began communicating w I had heard of Dave Smith and that their prices were good. I decided to give them a try when I started looking for a new Jeep. I began communicating with a sales rep over the phone and he was initially very responsive and got back to me quickly. I was coming from out of state so I wanted to make sure everything was in order before I made the long drive over. As we discussed a particular vehicle they had in stock, he mentioned that they sell several hundred vehicles per month and suggested I put a small deposit down over the phone to hold this vehicle. That would prevent other sales staff from selling it. Sure, that made sense to me and I was happy to do it. That's when the communication started to break down. The minute I had placed a $500 deposit, I wasn't receiving callbacks as promised. I'd ask the sales person a question in the morning, was promised a call back that morning, didn't get one at all. So I called back that afternoon and he said he would "walk down and check right now, and call me back". Of course I didn't hear anything. I called him back that evening and he said he's either call me back that evening or first thing the next morning. Since I hadn't heard anything by the next afternoon, I called the sales person, who wasn't available, and left him a voice message to cancel the deposit on my card, and that I'd decided to do business somewhere else. I thought I would just chalk it up as a communication issue and be done with it. But now I feel like there's a bit more to it. The $500 deposit has yet to be returned to my card, and it's been 3 weeks. Now I feel like this might be a systematic approach to dealing with people. The minute they received a little bit of money, they didn't feel like they had to work all that hard for the sale. Then once they didn't didn't get the sale, they would just keep this deposit. It's something I can and will remedy through my credit card company, but beware of this. I wouldn't suggest giving any deposit over the phone. I trusted they were a solid business. I learned my lesson. More

Grateful First Time Buyer AMAZING! I loved working with Tammy and Steve in Kellogg. They were fabulous! I was really upset from recent encounters with other dealerships and I w AMAZING! I loved working with Tammy and Steve in Kellogg. They were fabulous! I was really upset from recent encounters with other dealerships and I was a first time car buyer who was being discouraged. They took into consideration what I do for a living and what I was comfortable paying, which I really appreciated. Dave Smith was so great at making me feel valuable and an able buyer! Thank you! I love my car and couldn't be happier with my purchase! More

great experience Great experience, would buy from again. Everybody was very helpful, and kind. New just what to find and had it ready to go for me Great experience, would buy from again. Everybody was very helpful, and kind. New just what to find and had it ready to go for me More

Best dealership experience ever!! Friendly and honest!!! Amazing and seriously hassle free. Everyone was wonderful and genuine. Adam and Reuben were extremely helpful and I would recommend Dave Smith Motors Amazing and seriously hassle free. Everyone was wonderful and genuine. Adam and Reuben were extremely helpful and I would recommend Dave Smith Motors to everyone. I love my truck. We just need one more for my wife. Thank you for everything!! More

Best Experience Ever! I'll definitely go back. Such a pleasure, such a great deal, no gimmicks, very quick. Love my new truck! They have a lot to choose from so it was definitely worth the trip to Such a pleasure, such a great deal, no gimmicks, very quick. Love my new truck! They have a lot to choose from so it was definitely worth the trip to Idaho to get it, especially since we saved lots of $$ by doing that. Even the 'Finance Guy' was easy and quick and didn't try to pressure us into buying the extended warranty after we said a firm 'no'. They'll even send you photos and give you an online or telephone quote before you go, and then they stick to it. Really really great from beginning to end. More

Best Car Buying Experience I`ve Ever Had I have bought many cars, and I have never had a better experience then the new truck I just purchased from you! Everyone I worked with was wonderful, I have bought many cars, and I have never had a better experience then the new truck I just purchased from you! Everyone I worked with was wonderful, but Tammy really went above and beyond! She was always excellent to follow up with me on any questions I had and being from Utah my whole deal was done over the phone. Everything was exactly as she said it would be and when I drove up to Kellogg the truck I bought was even better then I had expected it to be! It was a great experience and I will be buying future vehicles from your dealership as well as recommending my friends and family to you as well. More

Great Experience This is the 4th or 5th vehicle that I have purchased through Billy Holland. I wouldn't buy anywhere else. They pick you up from the airport and take y This is the 4th or 5th vehicle that I have purchased through Billy Holland. I wouldn't buy anywhere else. They pick you up from the airport and take you straight to the dealership. More

Mike P This is the third vehicle that I have bought from you. I will drive up from California to save money. The price if good and it is a NO hassle buy. Ver This is the third vehicle that I have bought from you. I will drive up from California to save money. The price if good and it is a NO hassle buy. Very easy. Plus.... I love getting up to Idaho any chance that I can. More

Used Truck Purchase I so appreciate the quality and service provided by all the members at your dealership. Jake was very helpful and Steve the Sales Manger made the buyi I so appreciate the quality and service provided by all the members at your dealership. Jake was very helpful and Steve the Sales Manger made the buying experience painless and actually pleasant. More

great service!!! Best service ever!!! I will forever buy from Dave Smith! They had all the paperwork ready when I showed up to pick up my car Best service ever!!! I will forever buy from Dave Smith! They had all the paperwork ready when I showed up to pick up my car More