Dave Smith Motors

A typical dealership that scams people I do not know how this dealership get such high ratings . I arrived at the dealership at 8 AM and I was not able to leave with my vehicle until 3 PM I do not know how this dealership get such high ratings . I arrived at the dealership at 8 AM and I was not able to leave with my vehicle until 3 PM because their finance department . They kept on raising the price on the vehicle and trying to get me to pay more money for It. In the end the vehicle was over $2500 more than what I was quoted via the Internet text and through the salesperson . Typical dealership pulls all the tricks just like other dealerships including pressure sales and padding the sticker price . Stay away from this dealership that is my recommendation . I will never ever purchased a car from the dealer again and because of the experience I will never purchase a Dodge again! For those of you who did your research like I did and expected a good quality service and a good quality price and lower pricing because they're advertising in their online ratings don't be tricked like I was . I am still baffled on how they have such high ratings I imagine most of them are probably fake! More

Thieves and Liars Very disappointed! It was a bad experience from beginning to end and will never return there again. First, I discussed the car I was interested in ove Very disappointed! It was a bad experience from beginning to end and will never return there again. First, I discussed the car I was interested in over the phone. I called back later to let salesperson (Reagan) know I would be in at 5:00 to look at it but had to leave a voice mail because she didn’t answer. Never heard back from her but I showed up as I said anyway. Reagan was gone and I was told that her phone was broke and that is why she didn't call back. Apparently she couldn't use the 100 other phones in the building to call me back with. When arrived the girl at the front desk said, “are you her 5;00 appointment she was expecting?” If the phone was broke how did the ladies at the front desk know that I was her 5:00 appointment? She obviously got my message. I was then sent to another sales person (Roland) because Reagan had left, or at least that’s what I was told. Roland was busy so we sat for over an hour waiting for him. Meanwhile there are sales people everywhere that could have helped us but they had us wait for him. Once Roland arrived I was then told the car I drove hours out of my way to see wasn't actually on the lot, but was in transport from somewhere else. They then couldn't even tell me where the vehicle was at or when it would arrive. Total waste of my time! Again, they could have called me back to tell me not to come until it was there. They of course tried to get me to look at a more expensive model. Roland then pressured me into putting money down for a car that wasn’t on the lot. I wasn’t comfortable with that. He assured me the money was refundable if I decided not to buy the car. I was asked 3 different times that it was indeed refundable and he said yes every time. He used the scare tactic that they sell 50 cars a day so the one I’m looking at could be sold to someone else. I finally caved and gave them $250 to hold the car when it arrives at the lot. We left and were told that he would call the next day to let me know where the car was and when it was due to arrive. Next day, no phone call. He finally called a few days later to tell me it was in Spokane but still no expected arrival date for their lot. I got tired of waiting and went to my local dealer and purchased the car I was waiting on (which was the best car buying experience I’ve had-Taylor and Sons in Ponderay ID). The manager at Dave Smith is now telling me that since I didn't buy the car I can not get a refund. He said it’s a state law that since I bought a car somewhere else they now can not refund that money. This information was never disclosed to me. They need to fully explain the policy of giving them money since as a customer we don’t automatically know this policy. It is deception on there part. Had I known that from the beginning I would not have given them any money. I was told repeatedly if I decided I didn't want the car it would be refunded but not told if I purchased somewhere else it would not. The manager said the odds were in my favor though since the car wasn’t on the lot yet and that he would have Reagan call me the next day. It’s been a few days and no call back. From the sounds of the other reviews this is a common occurrence. You give them money to hold a car and when you decide not to buy it they keep your money. Even though they say it’s refundable it’s not! They are thieves and liars and I will be reporting this to the BBB as should all the others who have had their money stolen by them. They should be allowed to get away with this. More

Wouldn't even give me a price for the truck I wanted to buy Don't waste your time with Dave Smith Motors. I tried 3 different times to get a price for the truck I wanted to buy. All I got was a bunch of BS ab Don't waste your time with Dave Smith Motors. I tried 3 different times to get a price for the truck I wanted to buy. All I got was a bunch of BS about how they couldn't produce a price but would be happy to have a sales manager call me back or email me. They deal in volume because they keep their sheep in a row, sheep meaning customers. If you are dumb enough to buy from them because you think you'll save money, god have mercy on your soul. More

Missed deadline, stolen deposit Called asking about a specific truck, was told it would be available in 4 days. Put down deposit as I was asked, made arrangements to have it shipped Called asking about a specific truck, was told it would be available in 4 days. Put down deposit as I was asked, made arrangements to have it shipped to Alaska with time to spare Every day for 2 weeks it would "be available tomorrow". No explanations, no one liked returning my calls. It came down to dialing random extensions to leave voicemails on any managers extension. On my last day of vacation I called a few other dealers to find the truck in stock and bought it there. Now as expected no one wants to return my calls as promise and they are refusing to refund my deposit. Worst experience I could have had. My advice is to call dave smith for a price quote and then call your local dealer and ask them to match. They'll be hungry for your business and much easier to deal with. More

Done with Dave Smith Motors! I was in the process of purchasing my second vehicle from Dave Smith and they had what I thought was a vehicle my wife would like and I felt pressured I was in the process of purchasing my second vehicle from Dave Smith and they had what I thought was a vehicle my wife would like and I felt pressured by the sales person. Well come to find out, there were a few futures that she wanted that were not on the vehicle that I put hold money on. I have emailed and tried calling my sales rep, but TJ never returns my calls. Before you give them your credit card number over the phone, be 100% sure it is the vehicle you want at the best price you can get. There are MANY dealerships out there that will refund your hold money if you find something else, Dave Smith should be one of them. I am afraid I am out my $$$$. It will be a cold day before I recommend Dave Smith or even shop there again! More

Tell you What You want hear I was looking to purchase new truck from Dave Smith Motors. The salesman was friendly enough but did not seem to want to help in the sales process. I was looking to purchase new truck from Dave Smith Motors. The salesman was friendly enough but did not seem to want to help in the sales process. It seemed he was interested in picking the vehicle and telling me what a great vehicle it was without actually finding out what I wanted and what I was using the vehicle for. On several occasions I told what I was looking for and my time line. His response was always we will make it work. Began the sales process and found poor communication between finance and sales. The paperwork sent had the wrong city and when I inquired about the delay and I was in a time crunch, I was told by finance they would look in to it and contact me the next day. No contact. Inquired with the salesperson and was told no big deal. They would resend paperwork and it would work out. After a couple days of this I rescinded the deal. Now I have heard nothing back after a week of repeated inquires on the deposit I gave them in good faith. Maybe Dave Smith Motors is to big to be helpful? Make sure you know exactly what you want and what rebates and options are available on the vehicle you want, they are more interested in the sale then helping you in the process. More

Are you kidding me?? I went in there and had to deal with the most rude employee the other day. Acted like he was doing me a favor by taking me on a test drive was very sh I went in there and had to deal with the most rude employee the other day. Acted like he was doing me a favor by taking me on a test drive was very short and rude for the majority of the experience. Taking my business elsewhere. More

Honest, Fast. Not pushy. Friendly staff. Best prices. They have shut many people's mouths by honoring the price agreed via phone and by finding finance for my vehicle at a much lower rate than my credit u They have shut many people's mouths by honoring the price agreed via phone and by finding finance for my vehicle at a much lower rate than my credit union. The sales people aren't pushy, arrogant or wanting to sell you something you don't want. They respect your choices and the whole process is smooth, fast and without surprises. It isn't wonder that, while one is there, you'll see people form all over the country and Canada. They are proud of selling the highest volume of trucks anywhere in America. The staff is friendly and satisfied in working there. They are an example of how dealerships should treat their customers. They have repeat customers and I would drive any my friends or family all the way there to buy a vehicle from them. Trevor Thomas was the best sales person I ever met, Austin Garrett was the easiest finance manager to talk to. That's the way car sales should be done, period. More

Too hard to get a price No price available on web. No price available by chatting online. No price available via email. Phone: 25 minutes and a ton of song and dance a No price available on web. No price available by chatting online. No price available via email. Phone: 25 minutes and a ton of song and dance and got a price for something I did not ask for. My question: I want base car with this feature and that feature. What is price? OMG these guys are terrible. Rather than focusing they give a song and dance about how great they are, how large they are, how much they are hassle free. Hassle free would be answering the question. More

refused to get me a price quote and rude Up to now I purchased 2 vehicles from Dave smith. I was looking at buying my third and was in a time crunch. Well the individual refused to transfer m Up to now I purchased 2 vehicles from Dave smith. I was looking at buying my third and was in a time crunch. Well the individual refused to transfer me to a live person to get a quote. He said "the policy does not allow me deal with another salesman and if I don't like it then I can buy somewhere else." He then hung up on me. I called back to talk with a manager, not an answering machine, and the female that a nswered was equally rude. She hung up on me also. At no time did I use any fowl language to deserve this sort of treatment. Since then I have left two messages and still have not received a call back concerning this issue. I am proud to say that I did purchase a truck that night and stopped two people from purchasing from dave smith. There lack of care goes to show what kind of company they are More