Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dave Smith Motors
Kellogg, ID
1,061 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,061 Reviews of Dave Smith Motors
January 19, 2016
Beware of scam I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person Drew Olsen and he said that they would pay for the shipping, so that there was no need to make a trip up to Idaho. Drew said that all I needed to do was put a $500 deposit down on it. I asked if he could send me pictures of it first. He sent pictures of the outside of the jeep covered with snow but never any pictures of the interior. When I asked for pictures of the interior, Drew replied that their policy was that they needed the $500 deposit before they could send any pictures of the interior. My husband and I thought that was a very strange policy but Drew told us that our $500 deposit was refundable if there was any problem or if we decided not to buy from them. We reluctantly gave our credit card deposit of $500. After Drew received the $500 deposit, I literally never heard from Drew again. I texted Drew, and called the dealership several times requesting pictures , window stickers, and price verification but never got a reply. This went on for 3 days. We knew something was not right and decided to cancel our deposit. We called the dealership and asked for the GM. We spoke with Donny Golden and explained our situation and he said that there would be no problem and that they would refund our money. Donny told us that Drew would give us a call and arrange the refund. Drew called later that evening and apologized up and down and said , " I am so sorry and I realize how unprofessionally I have acted with this purchase. I have just been so busy with the new year sales. Your money will be refunded, it will just take 3 to 6 days to see that refund on your credit card." It is now going on 3 weeks with no refund. We have called and texted Drew, which of course there is now reply. I will dispute the charge with my credit card company. My next step will be to file a complaint with the Attorney Generals office up in Idaho, just like another customer has done. It is a shame that this dealership has gone so far downhill and pulls this swimming scam on people. I had always heard what awesome deals you can get at Dave Smith motors. I had also heard about the wonderful customer service that they provide. Looks like since they sold out to some Texas group last year their ratings have dramatically taken a plunge. My recommendation is Do Not Deal with Dave Smith Motors! They have scammers and thieves working for them. If you have been scammed by them file a complaint with the Attorney General's office. Let's not let this happen to anyone else! More
by Nalu Blue
Employees Worked With
Sales person: Drew Olsen GM: Donny Golden
January 15, 2016
MY BAD 2014 GMC Duramax I purchased a new 2014 GMC Sierra SLT, for $65,000. The transaction and delivery of vehicle went well. The dissatisfaction started when the vehicle I purchased a new 2014 GMC Sierra SLT, for $65,000. The transaction and delivery of vehicle went well. The dissatisfaction started when the vehicle started to give me trouble and my ( Watson Chevrolet & Royal Buick GMC) local dealers could not fix it. It seam that the dealers and GM will not admit to this Design Manufacturing Defect and will not buyback my truck. I'm stuck with a 65K lemon. Full story: My 2014 GMC, I have been driving for 30 years and have owned many vehicles of all makes and models. Along the way I have owned over 10 GM products and have been satisfied. In the last 10 years I have purchased four GM trucks totaling in all of $175,000. That brings me to my 2014 GMC that I will be paying over 70k with interest. I made this purchase as a long term investment. As a general contractor I rely on my truck to hall materials and tools as well as pulling trailers and equipment. Additionally, my wife and I enjoy traveling and camping with our travel trailer, again, making my truck important to my lifestyle. So why did I spend as much money as I did? As much money as half of my first home? Because I, as everyone else that purchases a new vehicle I wanted security, comfort, reliability, and a peace of mind. I have not received any of that with this vehicle. It has many mechanical problems, discomforts, and is difficult to drive. List of problems: Driver side door moves in truck body going over a wash-board like road. Passenger door does not do that. I mentioned to dealer and no repair has been made. Fluttering like wind sound from passenger window at any speed above 40 mph. Again does not exist on passenger side. An attempt has been made here to make repair but it was not successful. Dashboard panel rattling problem. At first attempt to make this repair the steering wheel was taken apart and some pieces were left off when I picked up vehicle. Dashboard pad rattle unchanged. At second attempt the rattle is 80% gone with the exception of a wash- board road like road. Unfortunately when making this repair they pried the pad and is still lifted and dented. Oil pan was leaking. This was corrected and seems to be holding. Front differential actuator is leaking. Mentioned to dealer and no repair was made Antifreeze is leaking from front of engine block, radiator area, and low coolest light comes on. No repair has been made Sunroof is leaking. No repair has been made Rear right leaf spring has moved out or place. No repair has been made. Right side windshield molding (on the outside) whistles above 70 MPH. A repair has been made. After repair the condition has improved but still exists. High idle regeneration mode, it seems to have defective components and/or incorrect programming of PCM-DFP. It intermittently goes into regeneration mode making the vehicle unsafe, decrease of usability, drastically reducing gas mileage, and increasing costs of ownership. Multiple dealers have made an attempt to make repairs but have not succeeded. This is the biggest problem that the vehicle has, making it unsafe, stressful, and discomforting to drive. Randomly the vehicle decides to raise the idle to 900+ rpm (in gear) and basically drives it's self. During this condition it is very difficult to operate vehicle. Because of its random pattern it caused me to have an accident that resulted in $3500 in body damage to the truck. At this juncture I contacted general motor and they started an investigation. After 4 months they took no responsibility and concluded that vehicle is operating normally and that they would not make any repairs. When I go to dealer for assistance everyone runs from me. One of the mechanics (Watson Chevrolet) told me that he was instructed by General Motors to not speak to me and if he did he would be fired. (I have this recording). Additionally when the vehicle is in this mode the gas mileage is drastically reduced to 9.4 MPG verse 16.5 MPG when functioning normally. Therefore misleading me and other consumers on real gas millage verse the vehicle data sheet. Wear and tear is drastically increased as the vehicle is trying to drive on its own as I'm trying to stop at traffic light, stop signs, or simply parking. Drive-train is banging, brakes are working harder, and fuel is being wasted. Now, add a payload or trailer as I often do and problems are magnified. Essentially the vehicle is aging and wearing its self out before its time. Is this a good investment? I have been told that all is normal and to keep driving. I have over 15 years of automotive experience as an owner/operator of a repair shop; I was ASE certified and a New York State Vehicle Safety/Emissions inspector. With my experience I would never approve a vehicle with these conditions to be on road. I have been ordered by Pima County Court to have the vehicle fixed or replace. The officer that gave me the citation witnessed the high engine idle and agreed that it would be difficult to stop especially with a loaded trailer as I had that day. Officer Ryan Roher also testified this in court on 11/4/2015. There is a current law suit in California for this defect. Please see attachments on this subject including other defects with this vehicle. I refuse to own, pay for and drive a substandard vehicle with defects. I seek full reimbursement of this bad investment including added accessories to truck. Franco Chimienti More
by franco
Employees Worked With
General Motors
January 07, 2016
tried to get a quote, got stalled I used their website to try to get a quote on a specific truck. I put all the information in and waited. The email I received floored me. He asked wha I used their website to try to get a quote on a specific truck. I put all the information in and waited. The email I received floored me. He asked what he could do for me. I should have received the quote for the truck. Instead I emailed back that I wanted a quote. He asked my zip code and I got nothing for two days after I replied. I emailed again and told him to forget it. I received an all caps email that he sent the quote then another email in all caps a price (finally) after I assume the guy figured out he didnt send it the first time. Non professional behavior 7 emails and 3 days wait for something I should get in a single email. Needless to say, I wont drive 7 hours to buy from these guys if it takes 3 days for the simplest thing. I wouldnt recommend these folks. More
by fudup99
Employees Worked With
Elmar
January 06, 2016
Will Do It Again!!! We traveled a long way to get top service and Dion provided it. We were so happy with our vehicles. We purchased 2 online and when we got to Kellogg t We traveled a long way to get top service and Dion provided it. We were so happy with our vehicles. We purchased 2 online and when we got to Kellogg they were waiting for us. Our sales man went above to see that we were comfortable with our purchases and our finance man Oz was also amazing. They found great financing and gave a us top dollar for our trade ins. This was our 5th purchase with Dave Smith and will do it again. We are asked if that's the only place to get cars and we say yes! More
by Greg & Erin- Gillette wy
Employees Worked With
Dion , Oz
December 16, 2015
Dishonest, Scam Artists, They prey on people! I called to verify a truck that had an internet special. Verified the price with the salesman. I got pre-approval through my bank. After arrival, th I called to verify a truck that had an internet special. Verified the price with the salesman. I got pre-approval through my bank. After arrival, they tried to raise the price. They said that I could not leave with my truck until they received the check from my bank. My bank faxed them a copy of the check and sent them an email of the tracking number. My bank was baffled by their tactics. They tried to get me to do their financing for a short term until the check from the bank came in. Their financing was almost double the interest rate and after reading it you would have to keep it for a year. I said NO, my credit rating at 712 and my bank gave me a great interest rate. They kept me there all day! Then at signing tried to add $2000 to the price of the truck. I can not believe that I traveled over 750 miles just to be treated like a second class citizen. Never again, this dealership is why people need to watch their backs. Never trust this dealer! More
by Dockina
Employees Worked With
Used Car Salesman
September 23, 2015
Kept $500 Deposit, never produced a contract What a horrible experience. Kept my $500 deposit and never produced a written contract like they promised. The salesman said he would overnight a si What a horrible experience. Kept my $500 deposit and never produced a written contract like they promised. The salesman said he would overnight a signed contract to me, I could review, sign and overnight back to him. Three days prior to my departure date on a 956 mile, one-way trip, the contact had still not arrived. I tried calling numerous times, then finally text messaged my salesman and told him I would be canceling because the contract had not arrived. He kept giving me excuses, then said he would personally work the contract over to the mail and overnight it that same day. Day of departure arrived for our trip, still no contract. I text messaged my salesman and told him I would be purchasing from local dealer and to refund my deposit. That was on Sept. 12, 2015. He texted me back, said he was keeping the deposit because I broke the deal! Really??? I BROKE THE DEAL??? I have tried calling the sales manager and left him 4 separate voice mails, and he has never attempted to call me back. I have filed a complaint with the Idaho Attorney General's office, disputed the charge with my credit card company, and have shared my experiences here and on other sites. If this has happened to you, I highly recommend filing a complaint with the Idaho AG's office. Good luck and be careful dealing with Dave Smith Motors. Their customer service is horrible now. Purchased a vehicle from them in 2012 and had no problems. Apparently, they have changed management or something. Totally disgusted with them. More
by Catmando
Employees Worked With
Drew Olson, Paul (Sales manager)
September 17, 2015
Internet Scam - Rip-off Artists I called to shop a Ram truck and Mason gave me a great price on the phone but said he didn't have one on the lot with all the options I wanted. He sa I called to shop a Ram truck and Mason gave me a great price on the phone but said he didn't have one on the lot with all the options I wanted. He said he could arrange a dealer-swap but that I would have to provide a $500 deposit. I gave my Visa info and asked him to email me a window sticker so I could see in writing what he was getting. The $500 was cashed a few days later, but no email was sent. I called and he read off some of the options of the truck he supposedly had lined up. It was NOT the truck we discussed and I asked for my money back. He said it was a non-refundable deposit. When I asked to speak with his manager he almost laughed as he asked, "Are you going to tell them what a great deal I gave you?" His manager (Ray), and the floor manager (Mo) have both ignored my calls and emails. They have a well rehearsed rip-off scam in operation. More
by dan_rodriguez-69.b
Employees Worked With
Mason, Ray Routh, Mo
September 07, 2015
Complete sleezeballs,do not waste your time This dealership is the most dishonest xxxx of all auto dealerships, how can they still be in business. They LIE , and get you to leave deposit and the This dealership is the most dishonest xxxx of all auto dealerships, how can they still be in business. They LIE , and get you to leave deposit and then forget about you. You travel a thousand miles and then they try and cheat you on trade in, claim my vehicle had hail damage ..... Not one scratch or dent, but they want to give you thousands less, but when questioned to show the damage they speak off, they can't. And u get a diff manager to do an appraisal and magically no damage reportees... What xxxx tries to cheat ppl, glad I know what I'm doing and see right thru there scam, poor other ppl get scammed daily I bet. DO NOT DO BUSINESS WITH THESE CROOKS More
by Unhappy customer
Employees Worked With
Ashley , Steve
July 18, 2015
A typical dealership that scams people I do not know how this dealership get such high ratings . I arrived at the dealership at 8 AM and I was not able to leave with my vehicle until 3 PM I do not know how this dealership get such high ratings . I arrived at the dealership at 8 AM and I was not able to leave with my vehicle until 3 PM because their finance department . They kept on raising the price on the vehicle and trying to get me to pay more money for It. In the end the vehicle was over $2500 more than what I was quoted via the Internet text and through the salesperson . Typical dealership pulls all the tricks just like other dealerships including pressure sales and padding the sticker price . Stay away from this dealership that is my recommendation . I will never ever purchased a car from the dealer again and because of the experience I will never purchase a Dodge again! For those of you who did your research like I did and expected a good quality service and a good quality price and lower pricing because they're advertising in their online ratings don't be tricked like I was . I am still baffled on how they have such high ratings I imagine most of them are probably fake! More
by jimjr45
Employees Worked With
Used car salesman.
July 18, 2015
Thieves and Liars Very disappointed! It was a bad experience from beginning to end and will never return there again. First, I discussed the car I was interested in ove Very disappointed! It was a bad experience from beginning to end and will never return there again. First, I discussed the car I was interested in over the phone. I called back later to let salesperson (Reagan) know I would be in at 5:00 to look at it but had to leave a voice mail because she didn’t answer. Never heard back from her but I showed up as I said anyway. Reagan was gone and I was told that her phone was broke and that is why she didn't call back. Apparently she couldn't use the 100 other phones in the building to call me back with. When arrived the girl at the front desk said, “are you her 5;00 appointment she was expecting?” If the phone was broke how did the ladies at the front desk know that I was her 5:00 appointment? She obviously got my message. I was then sent to another sales person (Roland) because Reagan had left, or at least that’s what I was told. Roland was busy so we sat for over an hour waiting for him. Meanwhile there are sales people everywhere that could have helped us but they had us wait for him. Once Roland arrived I was then told the car I drove hours out of my way to see wasn't actually on the lot, but was in transport from somewhere else. They then couldn't even tell me where the vehicle was at or when it would arrive. Total waste of my time! Again, they could have called me back to tell me not to come until it was there. They of course tried to get me to look at a more expensive model. Roland then pressured me into putting money down for a car that wasn’t on the lot. I wasn’t comfortable with that. He assured me the money was refundable if I decided not to buy the car. I was asked 3 different times that it was indeed refundable and he said yes every time. He used the scare tactic that they sell 50 cars a day so the one I’m looking at could be sold to someone else. I finally caved and gave them $250 to hold the car when it arrives at the lot. We left and were told that he would call the next day to let me know where the car was and when it was due to arrive. Next day, no phone call. He finally called a few days later to tell me it was in Spokane but still no expected arrival date for their lot. I got tired of waiting and went to my local dealer and purchased the car I was waiting on (which was the best car buying experience I’ve had-Taylor and Sons in Ponderay ID). The manager at Dave Smith is now telling me that since I didn't buy the car I can not get a refund. He said it’s a state law that since I bought a car somewhere else they now can not refund that money. This information was never disclosed to me. They need to fully explain the policy of giving them money since as a customer we don’t automatically know this policy. It is deception on there part. Had I known that from the beginning I would not have given them any money. I was told repeatedly if I decided I didn't want the car it would be refunded but not told if I purchased somewhere else it would not. The manager said the odds were in my favor though since the car wasn’t on the lot yet and that he would have Reagan call me the next day. It’s been a few days and no call back. From the sounds of the other reviews this is a common occurrence. You give them money to hold a car and when you decide not to buy it they keep your money. Even though they say it’s refundable it’s not! They are thieves and liars and I will be reporting this to the BBB as should all the others who have had their money stolen by them. They should be allowed to get away with this. More
by switt
Employees Worked With
Roland, Reagan, Manager (don't know his name but he was rude to me on the phone)
