Dave Smith Motors

Not worth the effort Purchased a New Jeep Grand Cherokee Overland 4x4 EcoDiesel in March, I negotiated a fair deal (including rebates) considering the 2016 are out a 2015 Purchased a New Jeep Grand Cherokee Overland 4x4 EcoDiesel in March, I negotiated a fair deal (including rebates) considering the 2016 are out a 2015 is a year old.. A $500 rebate was going to be sent by mail when the car left the dealership. I live in Florida so there was shipping costs to consider. Still an ok deal. The car arrived with no problems. The driver said he was given one key, I asked where the second was he said probably with the paperwork, no second key. I called Stephanie Latina who handled the sale who told me the carrier was given both Keys. After several days and phone calls between the carrier and Stephanie Latina I was told the dealership did in fact have the extra key. Stephanie said the rebate check and extra key was sent yesterday. I followed up again with Stephanie who said she would check on it. I received the $500 rebate check a month after Stephanie said it was mailed and still no second key. I understand that these are all minor issues however it demonstrated how customers are treated after the sale at Dave Smith Motors. In retrospect considering the aggravation and wasted time on the phone it wasn't worth few dollars saved. I can receive give a crap attitude at my local dealer but can handle it in person whereas its difficult over the phone. More

Zitterich 2 vehcle purchase I almost order a new 2016 truck from another dealership and upon signing paperwork they had changed some things. I had used this dealership for 15+ ye I almost order a new 2016 truck from another dealership and upon signing paperwork they had changed some things. I had used this dealership for 15+ years but integrity in critical to me. I eneded the deal and sat on the possibility of where I could get a deal to match and I decided to try Dave Smith My sales person and manager were incredible to work with and when we went to accessorize it we had the same experience! Beyond satisfied! More

Beware of scam I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person Drew Olsen and he said that they would pay for the shipping, so that there was no need to make a trip up to Idaho. Drew said that all I needed to do was put a $500 deposit down on it. I asked if he could send me pictures of it first. He sent pictures of the outside of the jeep covered with snow but never any pictures of the interior. When I asked for pictures of the interior, Drew replied that their policy was that they needed the $500 deposit before they could send any pictures of the interior. My husband and I thought that was a very strange policy but Drew told us that our $500 deposit was refundable if there was any problem or if we decided not to buy from them. We reluctantly gave our credit card deposit of $500. After Drew received the $500 deposit, I literally never heard from Drew again. I texted Drew, and called the dealership several times requesting pictures , window stickers, and price verification but never got a reply. This went on for 3 days. We knew something was not right and decided to cancel our deposit. We called the dealership and asked for the GM. We spoke with Donny Golden and explained our situation and he said that there would be no problem and that they would refund our money. Donny told us that Drew would give us a call and arrange the refund. Drew called later that evening and apologized up and down and said , " I am so sorry and I realize how unprofessionally I have acted with this purchase. I have just been so busy with the new year sales. Your money will be refunded, it will just take 3 to 6 days to see that refund on your credit card." It is now going on 3 weeks with no refund. We have called and texted Drew, which of course there is now reply. I will dispute the charge with my credit card company. My next step will be to file a complaint with the Attorney Generals office up in Idaho, just like another customer has done. It is a shame that this dealership has gone so far downhill and pulls this swimming scam on people. I had always heard what awesome deals you can get at Dave Smith motors. I had also heard about the wonderful customer service that they provide. Looks like since they sold out to some Texas group last year their ratings have dramatically taken a plunge. My recommendation is Do Not Deal with Dave Smith Motors! They have scammers and thieves working for them. If you have been scammed by them file a complaint with the Attorney General's office. Let's not let this happen to anyone else! More

MY BAD 2014 GMC Duramax I purchased a new 2014 GMC Sierra SLT, for $65,000. The transaction and delivery of vehicle went well. The dissatisfaction started when the vehicle I purchased a new 2014 GMC Sierra SLT, for $65,000. The transaction and delivery of vehicle went well. The dissatisfaction started when the vehicle started to give me trouble and my ( Watson Chevrolet & Royal Buick GMC) local dealers could not fix it. It seam that the dealers and GM will not admit to this Design Manufacturing Defect and will not buyback my truck. I'm stuck with a 65K lemon. Full story: My 2014 GMC, I have been driving for 30 years and have owned many vehicles of all makes and models. Along the way I have owned over 10 GM products and have been satisfied. In the last 10 years I have purchased four GM trucks totaling in all of $175,000. That brings me to my 2014 GMC that I will be paying over 70k with interest. I made this purchase as a long term investment. As a general contractor I rely on my truck to hall materials and tools as well as pulling trailers and equipment. Additionally, my wife and I enjoy traveling and camping with our travel trailer, again, making my truck important to my lifestyle. So why did I spend as much money as I did? As much money as half of my first home? Because I, as everyone else that purchases a new vehicle I wanted security, comfort, reliability, and a peace of mind. I have not received any of that with this vehicle. It has many mechanical problems, discomforts, and is difficult to drive. List of problems: Driver side door moves in truck body going over a wash-board like road. Passenger door does not do that. I mentioned to dealer and no repair has been made. Fluttering like wind sound from passenger window at any speed above 40 mph. Again does not exist on passenger side. An attempt has been made here to make repair but it was not successful. Dashboard panel rattling problem. At first attempt to make this repair the steering wheel was taken apart and some pieces were left off when I picked up vehicle. Dashboard pad rattle unchanged. At second attempt the rattle is 80% gone with the exception of a wash- board road like road. Unfortunately when making this repair they pried the pad and is still lifted and dented. Oil pan was leaking. This was corrected and seems to be holding. Front differential actuator is leaking. Mentioned to dealer and no repair was made Antifreeze is leaking from front of engine block, radiator area, and low coolest light comes on. No repair has been made Sunroof is leaking. No repair has been made Rear right leaf spring has moved out or place. No repair has been made. Right side windshield molding (on the outside) whistles above 70 MPH. A repair has been made. After repair the condition has improved but still exists. High idle regeneration mode, it seems to have defective components and/or incorrect programming of PCM-DFP. It intermittently goes into regeneration mode making the vehicle unsafe, decrease of usability, drastically reducing gas mileage, and increasing costs of ownership. Multiple dealers have made an attempt to make repairs but have not succeeded. This is the biggest problem that the vehicle has, making it unsafe, stressful, and discomforting to drive. Randomly the vehicle decides to raise the idle to 900+ rpm (in gear) and basically drives it's self. During this condition it is very difficult to operate vehicle. Because of its random pattern it caused me to have an accident that resulted in $3500 in body damage to the truck. At this juncture I contacted general motor and they started an investigation. After 4 months they took no responsibility and concluded that vehicle is operating normally and that they would not make any repairs. When I go to dealer for assistance everyone runs from me. One of the mechanics (Watson Chevrolet) told me that he was instructed by General Motors to not speak to me and if he did he would be fired. (I have this recording). Additionally when the vehicle is in this mode the gas mileage is drastically reduced to 9.4 MPG verse 16.5 MPG when functioning normally. Therefore misleading me and other consumers on real gas millage verse the vehicle data sheet. Wear and tear is drastically increased as the vehicle is trying to drive on its own as I'm trying to stop at traffic light, stop signs, or simply parking. Drive-train is banging, brakes are working harder, and fuel is being wasted. Now, add a payload or trailer as I often do and problems are magnified. Essentially the vehicle is aging and wearing its self out before its time. Is this a good investment? I have been told that all is normal and to keep driving. I have over 15 years of automotive experience as an owner/operator of a repair shop; I was ASE certified and a New York State Vehicle Safety/Emissions inspector. With my experience I would never approve a vehicle with these conditions to be on road. I have been ordered by Pima County Court to have the vehicle fixed or replace. The officer that gave me the citation witnessed the high engine idle and agreed that it would be difficult to stop especially with a loaded trailer as I had that day. Officer Ryan Roher also testified this in court on 11/4/2015. There is a current law suit in California for this defect. Please see attachments on this subject including other defects with this vehicle. I refuse to own, pay for and drive a substandard vehicle with defects. I seek full reimbursement of this bad investment including added accessories to truck. Franco Chimienti More

tried to get a quote, got stalled I used their website to try to get a quote on a specific truck. I put all the information in and waited. The email I received floored me. He asked wha I used their website to try to get a quote on a specific truck. I put all the information in and waited. The email I received floored me. He asked what he could do for me. I should have received the quote for the truck. Instead I emailed back that I wanted a quote. He asked my zip code and I got nothing for two days after I replied. I emailed again and told him to forget it. I received an all caps email that he sent the quote then another email in all caps a price (finally) after I assume the guy figured out he didnt send it the first time. Non professional behavior 7 emails and 3 days wait for something I should get in a single email. Needless to say, I wont drive 7 hours to buy from these guys if it takes 3 days for the simplest thing. I wouldnt recommend these folks. More

Internet Scam - Rip-off Artists I called to shop a Ram truck and Mason gave me a great price on the phone but said he didn't have one on the lot with all the options I wanted. He sa I called to shop a Ram truck and Mason gave me a great price on the phone but said he didn't have one on the lot with all the options I wanted. He said he could arrange a dealer-swap but that I would have to provide a $500 deposit. I gave my Visa info and asked him to email me a window sticker so I could see in writing what he was getting. The $500 was cashed a few days later, but no email was sent. I called and he read off some of the options of the truck he supposedly had lined up. It was NOT the truck we discussed and I asked for my money back. He said it was a non-refundable deposit. When I asked to speak with his manager he almost laughed as he asked, "Are you going to tell them what a great deal I gave you?" His manager (Ray), and the floor manager (Mo) have both ignored my calls and emails. They have a well rehearsed rip-off scam in operation. More