Darrell Waltrip Honda

Got a letter indicating that they were looking to pay top dollar for used cars so thought I would go in for a appraisal of my Honda. After 2.5 hours, they came back with a lower than KBB estimate. What a fre dollar for used cars so thought I would go in for a appraisal of my Honda. After 2.5 hours, they came back with a lower than KBB estimate. What a freaking hoax. Never have been happy with service either. Had multiple return visits. Very expensive. Find another Honda dealer. More

Well, we DID have a bad experience (lied to about emissions testing and service that would be ordered) but the general manager is making great strides to "make things right." I think that they shoul emissions testing and service that would be ordered) but the general manager is making great strides to "make things right." I think that they should have been right in the first place, but since they refunded us $498 in customer service fees (that I didn't even know we were charged to begin with) I feel obligated to modify my review. Still, I won't forget how we were treated initially whenever I'm in the market to buy another vehicle again. More

Tried to burn me 3 times!!! STAY AWAY FROM THIS DEALERSHIP 1st. Went to them to have my 90,000 mile servicing done on a 2006 Honda CRV. They tried to charge $1,000 and much of the work did not DEALERSHIP 1st. Went to them to have my 90,000 mile servicing done on a 2006 Honda CRV. They tried to charge $1,000 and much of the work did not need to be done until 110,000 miles according to HONDA. When I questioned them about this they said it was what "their dealership" recommends. 2nd. They tried to bill me another $1,000 for ball joint work that "required immediate attention". Took the car to Crest Honda for a second opinion and no action was needed. Service Department will try to screw you. 3rd. Went to them to see about buying a slightly used 2011 Honda Pilot. There offer was nowhere near being competitive according to other vehicles in the same style/mileage. When I showed them comparables in the area they just made up some lame excuse as to why theirs was "worth more". Called the next day to see if we could work out a deal a second time and they offered $1,000 MORE than the previous day??? Are you kidding me? Do yourself a favor and go to Crest Honda if you are searching for a new Honda or are having service done. More

When I met with the sales associate to discuss price he looked at my previous sales history info go up and went outside the building and got on his cell and left me waiting for at least 4 or 5 minutes. I looked at my previous sales history info go up and went outside the building and got on his cell and left me waiting for at least 4 or 5 minutes. I wasn't sure who he was calling or why? Couldn't have been related to the price of the care because we hadn't even begun to talk sales price. Almost got up and walked out. He came back and we negotiated but couldn't agree so I left for the even. Next day I called and counter offered. He went on about the car (trying to sell the car) that I finally had to say "you don't need to keep going on about how good the car is; will you just talk with your manager about my offer?" He called me back and said his manager accepted the offer. OK great. We discussed the chipped paint spots on the car and the salesman said that he repair person that comes by on Wednesdays couldn't get to my car because he was booked. This meant I was going to have to bring the car in the next Wednesday to let them fix the blemishes (on my time now). I didn't understand what that meant - how many sold used cars would he have to work on today that he couldn't get mine taken care of??? Then I asked if they were going to give it another wash (it was dirty the night before). Salesman said that the car wasn't that dirty just a little dirt on the back windshield - I couldn't believe what I was hearing. This dealership really wants it's customers leaving their lot with a vehicle that is not clean???? I explained that I'm a single parent and had a lot of things going on with kids and their appointments and had to arrange a ride. We set a time. I was running late and tried to call my salesman - had to leave a message that I was running late. Rides were falling through. He called me and said they were able to get the paint chips repaired and they were washing it for me. I thought great - couldn't believe that I was having to discuss these things as issues. Should be a "no brainer" - take care of the customer!! I finally got to the dealership and my salesman made a comment about how he was late for his date!!! Are you kidding me??? I am about to buy a car from this dealership spending a lot of money and this guy had the never to talk to me like I was holding him up???? Unbelievable. Then he talked about how I had him do all this work - I thought what work. I had to practically beg you to help negotiate the deal for me and acted like I was asking for the MOON!! Then he had the never to ask me to pass his cards out to friends since he provided such good customer service. Are you stinking kidding me???? I don't know what salesmanship class he went to but he needs his money back. I can't believe that this dealership with such an outstanding leader in Mr. Waltrip would allow these kind of things to happen. I was just releaved to get out of there. Hard to enjoy your purchase when you get the feeling that you ought to be thankful that they sold you a car???? Really?? More

Bob's years of experience really were evident when we came to try out some used SUV's at the dealership. We wanted to try a CVR. He explained the features of the SUV and all it's advantages. We also want came to try out some used SUV's at the dealership. We wanted to try a CVR. He explained the features of the SUV and all it's advantages. We also wanted to try a Rogue. We drove one of those also. He was able to point out why he thought the CRV was a better vehicle and he was correct after driving both cars. I happened to walk around the lot and found a Crosstour. He knew we were looking for a smaller SUV that we could put our large size dogs in. He suggested we consider this vehicle and went on to tell us about this exciting vehicle. He pointed out the features and then we took it for a drive. I was sold. It fit all our criteria plus it was awesome looking. Bob worked with his manager and we came up with a price that we all agreed to. He was efficient and thorough. He also had true desire to please us. We highly recommend Bob as a trusted car dealer. DW is lucky to have him. Warmly, Sharon and Michael Lesner More

When we first pulled in no one got up even when my husband said who wants to make a sale? The response was we need to let rain pass by . Also when realizing we were looking at Internet sales they told husband said who wants to make a sale? The response was we need to let rain pass by . Also when realizing we were looking at Internet sales they told us to go home and figure out which one we wanted and to come back. Um ok. We went to Crest Honda and got a 2010 Honda Odyssey loaded for 26k. We know four families who have had this same problem. Time to get the good Ol boy mentality out. Considering our network of people we will spread the word at how lazy these men were . We've already discussed with a few friends who have decided not to make the trip to Daryl Waltrip. Too bad because they were in market to get a brand new Honda. Did I mention our used was only at 40K? More

Best car purchase experience I have had. Bob was excellent throughout the whole process. Truly feel that I got a great deal on an excellent car. Would highly recommend to anyone. excellent throughout the whole process. Truly feel that I got a great deal on an excellent car. Would highly recommend to anyone. More

Matt did an Excellent job. He had great follow thru skills and I was very impressed the his level of service he gave us, and I'm not impressed by much. With Kind Regards; Mrs. Wayne Dugger skills and I was very impressed the his level of service he gave us, and I'm not impressed by much. With Kind Regards; Mrs. Wayne Dugger More

Everything went very smoothly from the moment we walked in. They were able to find us a vehicle that fit our needs while staying within our budget. No one pushed us toward something we could not afford. in. They were able to find us a vehicle that fit our needs while staying within our budget. No one pushed us toward something we could not afford. We were very happy with the experience. More

My husband and I went in looking for a used Honda Odyssey. They had a few on the lot, but none were exactly what we wanted. Matt let us test drive the one on the lot which was closest to the model Odyssey. They had a few on the lot, but none were exactly what we wanted. Matt let us test drive the one on the lot which was closest to the model we were looking for, even though the price was much more than we hoped to spend. He spent the next hour working with us to find exactly the right car from one of their partners. Within 3 hours we found exactly what we were looking for at a great price, signed the papers, and were the proud owners of a new minivan, sight unseen! Because the car was at another location it had to be transferred in and Matt was in touch with me every day to let me know the status of my new car. When it arrived it was in perfect condition and had everything in it that was promised to us. It looked showroom new! We couldn't be happier with our purchase and with our choice to go to Darrell Waltrip. We would recommend Matt to anyone who is looking for personalized customer service and the perfect vehicle! More