Darrell Waltrip Honda

Always great to work with! When you make people put in word minimums, they get pissy! It's dumb, you either are great with service or you suck, this time you didn't suck, happy? Ugh I worked with Matt in word minimums, they get pissy! It's dumb, you either are great with service or you suck, this time you didn't suck, happy? Ugh I worked with Matt inn service dept in franklin More

Absolutely Outstanding!! I took my 2002 Honda CRV in due to a safety recall and each person I came into contact with was exceptional. Whether I was talking to someone on the p I took my 2002 Honda CRV in due to a safety recall and each person I came into contact with was exceptional. Whether I was talking to someone on the phone or passing off keys, I was spoken to respectfully and kindly. Kudos to Chris, Vincent, Kwame, and all I spoke to - you created a very positive atmosphere and left me with a smile on my face. What a gift, especially now!! I had the most interaction with Rick Nichols who was assigned to me (which I really appreciated having a point person like that!) and he was in close contact with me each step of the way. He also helped me solve a problem we were having with the locks - he understood what I was trying to accomplish and found the most economical way to do it! My husband usually takes care of the cars but we had to tag team this time so I was a little out of my comfort zone. I left Darrell Waltrip's service department confident I had been dealt with honestly and with integrity - you have my thanks and my return business!! More

First visit to Darrell Waltrip Honda This was my first experience at Darrell Waltrip Honda. I recently moved from Florida to the area and I was due for an oil change and tire rotation. I This was my first experience at Darrell Waltrip Honda. I recently moved from Florida to the area and I was due for an oil change and tire rotation. I was greeted by Rick from the service department. He was extremely helpful and kept me apprised as to when my vehicle would be finished being service. I was impressed that they did a thorough inspection of my vehicle and found some things wrong and one of the items which I did not know is covered under an extended warranty. Needless to say that the service was excellent and I was impressed by the sheer professionalism of the staff. I would recommend anyone to have their vehicle serviced at this location. Thank you Rick Nicholls More

These folks are always friendly, and the service this visit was even speedier than I was told when I pulled up to the service center. visit was even speedier than I was told when I pulled up to the service center. More

I had a fantastic experience at Darrell Waltrup Honda from beginning to end. The first great professional who I spoke to on the phone was Alex Leon. He gave me very helpful information in returning my le from beginning to end. The first great professional who I spoke to on the phone was Alex Leon. He gave me very helpful information in returning my lease car. He was very thorough. Mark was also an amazing help with the test drive and paperwork. More

My tire pressure light on my daughter’s car came on, so I brought her car in on a busy Monday without an appointment. Derek Smith worked me in, explained why she needed a new tire as opposed to patching the brought her car in on a busy Monday without an appointment. Derek Smith worked me in, explained why she needed a new tire as opposed to patching the old one, put on the new tire, and even washed her car!!! This dealership continues to impress me every single time I bring her car in, which is usually for just an oil change. Thank you Derek, and thank you Darrell Waltrip Honda! More

Derek Smith is courteous, friendly and I would recommend him. Warranty repair took 2 visits since parts were ordered. With COVID, more seating for customers. him. Warranty repair took 2 visits since parts were ordered. With COVID, more seating for customers. More

Brandon did an excellent job of keeping me aware of what was happening with vehicle. Very polite and efficient went above beyond what the vehicle was serviced for was happening with vehicle. Very polite and efficient went above beyond what the vehicle was serviced for More

DW Honda always makes it right. If something doesn’t come out right, you tell them and they will make it right! We bought both cars there. out right, you tell them and they will make it right! We bought both cars there. More