Darrell Waltrip Honda

Sam has always been a super service advisor. He is thorough, efficient and friendly. I enjoy working with Sam. He is thorough, efficient and friendly. I enjoy working with Sam. More

We have taken our Honda Pilot to Darrell Waltrip Honda in Franklin, TN for regular maintenance and for unexpected service when needed. We are fortunate to have Brandon Tidwell as our service representative. Franklin, TN for regular maintenance and for unexpected service when needed. We are fortunate to have Brandon Tidwell as our service representative. He has always treated us with respect and honesty. He helps us prioritize what needs to be serviced. Brandon helped us once when we were having a problem with the vtm-4 light. We are thankful for his friendship and the time he takes to explain the type of service our Pilot needs. David Wilson More

Taye Holmes was instrumental in making it possible to purchase my new Ho da Ridgeline truck. Both Taye and Pete Purky were absolutely professional, and helpful in every possible way. They made my experi purchase my new Ho da Ridgeline truck. Both Taye and Pete Purky were absolutely professional, and helpful in every possible way. They made my experience at Wzltrip Honda a pleasurable experience. Because of their professionalism, I shall continue to return to Waltrip, and tell others of my great buying experience. More

Matt Bryan was one the most helpful and friendly person I have ever met. He went w ay out of his way to help. I will always remember him. Thank you for hiring people like Matt. Sherry White.. have ever met. He went w ay out of his way to help. I will always remember him. Thank you for hiring people like Matt. Sherry White.. More

I had some major work done on my Ridgeline at Darrell Waltrip Honda. I am very happy with the results. I want to especially commend Brandon Tidwell (who is a customer representative). He listened to y Waltrip Honda. I am very happy with the results. I want to especially commend Brandon Tidwell (who is a customer representative). He listened to y problems, made sure the technicians were on top of the situation, and made sure to keep me in the loop as to how the progress was going. He made me feel comfortable that I brought my truck to DW Honda for repairs .I would not hesitate to return there for repairs and I hope to interact with Brandon again! More

We have been customers since 1997, and have bought four new vehicles from this dealer. Today I took our CRV in for service. Many items were overdue, but Brandon Tidwell helped me choose the most urgent ite new vehicles from this dealer. Today I took our CRV in for service. Many items were overdue, but Brandon Tidwell helped me choose the most urgent items. The work was done on time and everything was pleasant. Brandon has worked with me before, and was very helpful as always. Mark Cummings More

*Sold me a new lemon that had to be towed after 6 hours *Sold me a certified used lemon replacement with engine noises I can reproduce and have recorded *Still owes me a second OEM key a month hours *Sold me a certified used lemon replacement with engine noises I can reproduce and have recorded *Still owes me a second OEM key a month later (and multiple people worked on that for me) *My replacement was sold with wheel locks and no key, so if I get a flat I need a tow… It’s a pickup truck, what if I was towing? Bad neighborhood? What else… 2 6 hour sessions for the purchase of the car and replacement. A wasted trip to the dealership because my spare key wasn’t ready as in they had no idea I was supposed to get one… Had to detail car myself after purchase… During the diagnostic of the brand new sports car, I think they drove 5 miles farther then their normal 11 mile test drive… Possible joy ride but I can’t verify… They paid below KBB on my brand new mint trade in… Small print said they couldn’t give me the vet discount… I have been on long term mental disability for 10 years and I just got my first job since as a mechanical bull operator/bouncer. Just trying to better myself and be a productive giving citizen in society, and this is the horrendous garbage I have to deal with… I’m an fing human being you know… More

I made my first purchase November 2021, returned it got a replacement and it’s terrible also. Dealership did make repairs but fairly speaking both vehicles have been in for repairs more than I have driven th replacement and it’s terrible also. Dealership did make repairs but fairly speaking both vehicles have been in for repairs more than I have driven them. #BS I paid cash$$$. Money doesn’t come easy. Got 2017 Kia Sorento back about two weeks ago had to have picked up again this week. At this point I just want my money back $$$. In business there are things that must be right: PRODUCT,QUALITY,CUSTOMER SERVICE and FAIRNESS. Thanks Darrell Waltrip Honda. Let’s see how it turns out. I’ll be sure to post. Waited a long time before posting this but I’m at my Wits end. More

Took care of my car and did a great job! Samuel Daley did a wonderful job, explaining everything I needed. He was a great help to me. Samuel Daley did a wonderful job, explaining everything I needed. He was a great help to me. More

We have had our Honda Pilot serviced there for almost 7 years. We took it in because the AC was not blowing and the car was not cooling. They did fix the blowing issue but failed to make sure the car wou years. We took it in because the AC was not blowing and the car was not cooling. They did fix the blowing issue but failed to make sure the car would cool. When I called to discuss the issue the service representative became defensive and told me I could bring it in for another service call. The problem is, is that the issue was never fully fixed and they wanted to charge me for an additional service call to fix what have been fixed the first time. They failed to do a thorough diagnosis and completely fix the problem. We know would have received better customer service at our previous Honda Dealership in Ohio. I'm sorry to say, but Darrell Waltrip Honda has lost our business. More