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Darrell Waltrip Honda

Franklin, TN

5.0
743 Reviews

1430 Murfreesboro Rd

Franklin, TN

37064

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743 Reviews of Darrell Waltrip Honda

September 12, 2020

In all honesty, I believe Darrell Waltrip should refill most fluids, vacuum front floor boards or choice of car wash complementary upon servicing an individuals vehicle. I asked to see the airfilters so I More

by Atlas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Reel, Michael Graddy
Sep 15, 2020 -

Darrell Waltrip Honda responded

Hello Atlas, thank you; we appreciate your feedback. We apologize that a step was skipped or missed. We are always happy to provide a complimentary courtesy wash when you service your vehicle. We would like to speak with you when it is convenient. Please call the customer relations manager David Pilgrim at (615) 599-3580, or our service director Jimmy Stephens at (615) 791-1101. Thank you.

September 11, 2020

I have been a customer of Darrell Waltrip for years. As always, the service department was efficient and courteous. Pricing is reasonable. Love the car wash too! More

by MMinner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
September 03, 2020

Kwame,Was great! We have a very difficult fix that Kwame, Was great! We have a very difficult fix that required the van to stay overnight, but he always kept us posted on the progress. This issue wa More

by Dfluke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Galyean, Kwame Okraku
Sep 07, 2020 -

Darrell Waltrip Honda responded

Dfluke, thank you for your kind review; we are happy to pass along your comments to Kwame, Josh and the rest of the team here at Darrell Waltrip Honda. We appreciate your patience while finding a solution, and we are glad we could take care of you and your van. We look forward to seeing you in the future; and we hope you have a wonderful day!

September 02, 2020

Excellent customer service. I scheduled my appointment for maintenance online and was in on the same day. I was in and out in under an hour. Friendly and courteous staff. More

by rmmabry
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
Sep 03, 2020 -

Darrell Waltrip Honda responded

Rmmabry, thanks for your praise and kind comments about our team. We appreciate you taking time to comment on our experience and for mentioning Kwame Okraku. Thank you for your recommendation; and for being a customer. Have a great day!

September 01, 2020

I had some kind of critter attacking the fuel system of my Civic, chewing up the emissions control system and ruining the fuel line requiring the gas tank to be replaced (twice--two visits). Derek Reel hel More

by elliott middleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Reel
Sep 03, 2020 -

Darrell Waltrip Honda responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and we are glad we were able to assist in your insurance claim and make it as painless as we could. Sometimes critters can reek havoc on fuel lines, and we know that is frustrating. We hope the tape does the trick, and always know we are here when you need us. We appreciate your recommendation and your 5 star rating. Thank you very much!

August 27, 2020

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by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Mullins
Aug 31, 2020 -

Darrell Waltrip Honda responded

We appreciate your positive review about your recent experience with us. Thank you for your recommendation, and we look forward to seeing you again. Have a great day!

August 27, 2020

Prompt & courteous service, scope of work was defined up front and price was also clarified up front. Work was completed on time , the associate pointed out future items that will have to be addressed More

by Jim T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nicholls
Aug 31, 2020 -

Darrell Waltrip Honda responded

Jim T, your satisfaction is our top priority, and we are glad Rick Nicholls earned your recommendation. We have a great team here, and it is always nice to receive reviews like yours. Thank you very much and have a great day!

August 25, 2020

Always do a great job. Friendly and courteous staff make everything a breeze. They are great about telling you the pricing up front. I have enjoyed buying my vehicles and having them maintained here. More

by TitanUp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Galyean
August 15, 2020

Great service. I was able to get my car in for a maintenance service check on the very day that I called the office. The staff was friendly and efficient. My chief inspector was very professional i More

by pat.s. Hardin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent , Josh Galyean
Aug 18, 2020 -

Darrell Waltrip Honda responded

pat.s. Hardin, thank you for taking the time to let us know how we did. We appreciate the 5 star ratings and your recommendation very much, and we are glad to have earned them. We look forward to your next visit with us, and we hope you have a great day!

August 14, 2020

Always great to work with! When you make people put in word minimums, they get pissy! It's dumb, you either are great with service or you suck, this time you didn't suck, happy? Ugh I worked with Matt in More

by bubbsparents
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in service
Aug 16, 2020 -

Darrell Waltrip Honda responded

Bubbsparents, reviews like this give us motivation and help us ensure we provide high-quality care. We are glad we could earn your recommendation, and appreciate you mentioning Matt Decard. Thank you!

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