Danvers Ford

Customer service doesn't exist here..STAY AWAY!!! The service department does not answer the phone and you are forced to leave a message and wait for a callback. It appears that the their technicians The service department does not answer the phone and you are forced to leave a message and wait for a callback. It appears that the their technicians are not properly trained as I have had to go back 3 times to have the same problem fixed under warranty. BTW...after the second service they returned the van to me "fixed" but actually broke something else in the process. Each time I went in, I rented a car from them...stupidly I believed Ford would pay for the rentals since it was warranty work. WRONG...Ford will only pay for your rental if you buy their extended warranty...how this maked sense I don't know. As a result I an out $300 in rental cost because Ford sold me a defective product. When I complained to Larry the service manger...he said if I wasn't happy I should go someplace else. I asked to speak with his supervisor and he told me has had no supervisor and was an owner. He was defensive, full of excuses and rude...obviously never having received any customer service training. This was all on a van with just 15k miles. I can't believe in this day and age that any business world treat customers like this. Don't think my experience was a fluke...check the other reviews here and on dealerater.com and you'll see this is how they operate every day. How they are still in business I don't know but I'll be glad toy see them shut down. More

Incompetents !!!! Horrible customer service! I wish I could give Danvers Ford ZERO stars. In November 2015 I brought my car in due to a noise coming from the front pas Horrible customer service! I wish I could give Danvers Ford ZERO stars. In November 2015 I brought my car in due to a noise coming from the front passenger wheel. After a diagnosis they told me the wheel baring had to be replaced. Fine, I got a rental and left my car there. The next day when I came to pick up my car the same loud noise was still there but they garanteed that a new part was installed and didn't understand why there was a noise. They suggested me to make a second appointment to double check. Double check? Don't you double check before you return the car to the customer??? Well I made the appointment and brought my car in again and they told me they couldn't find anything wrong with the car. So last week I went to a local mechanic to get new breaks and what a surprise when he told me that the same wheel baring was literally falling off and he was shocked that it was replaced by a Ford Authorized Dealer and how lucky I was for not getting into an accident. I was so surpised because it was only 4 months after I got the job done. That same day I drove to Ford Danvers and they told me that they were busy and couldn't do anything until the very next day and they couldn't give my car back because it wasnt safe to drive. I had to call "Danvers Police" to have my car back and brought it to Ford York in Saugus and was informed that the problem wasnt caused by a default part like Danvers Ford claimed but due a poor instalation. They (Ford York) explained to me that Danvers used a USED part to install a new wheel baring which is unacceptable. When replacing a wheel baring ALL PARTS should be new. I was so lucky not getting into a major accident and thanks to my mechanic who discovered the problem only 2 days before I drove to NYC with my 2 kids. Larry the Danvers Ford owner was very rude and extremely disrespectful when I blamed his location. I wouldn't recommned Danvers Ford to my worse enemy (if I had one). Ford York in Saugus was amazing, fast and very competent. DO NOT USE DANVERS FORD!!!! More

Awesome SUV buying experience I've had great service with Scott DeOrio and his team so I decided to buy my next vehicle at Danvers Ford. Mark O'Meara was knowledgeable and honest. I've had great service with Scott DeOrio and his team so I decided to buy my next vehicle at Danvers Ford. Mark O'Meara was knowledgeable and honest. He and the dealership stayed open for me after hours to accommodate my work schedule. My new Ford Edge was waiting for me, warm and the engine running. The entire transaction including a test drive took only 45 minutes and received a fair market price. Keep up the great work. More

Never Never Never !!!! Never go here!!! Sales & Service is horrible. If you want to get in an argument with the owner for his own ignorance by all means ...... I would Never go here!!! Sales & Service is horrible. If you want to get in an argument with the owner for his own ignorance by all means ...... I would never buy or have a car service here again no matter how close they are to me. More

Rudest customer service. - stay away We just moved into town and needed brake work done. During the job they noted that a tie rod was loose and recommended replacing the necessary parts w We just moved into town and needed brake work done. During the job they noted that a tie rod was loose and recommended replacing the necessary parts which we duly paid for. Turns out they needed to be special ordered. One month after ordering and several calls later still no part. Their phone rep was extremely rude when I called and asked if the parts were in. First he told me that it wasn't a tie rod and when I pointed it out in the work order he asked me "do you know anything about cars". His answer when I pointed out that his customer service left a lot to be desired was "what am I the devil with horns?" No way I would ever go back there and neither should you More

Service Department - Danvers Ford So if you need a computer reset on you car this is the place to go. If you want it fixed you may want to think twice about it. Transmission issues on So if you need a computer reset on you car this is the place to go. If you want it fixed you may want to think twice about it. Transmission issues on a 3 yr. old car with less that 70K miles on it? I can't say that all of the people that work in the service department are rude however, I can say Larry is. His answer to all of this was, if it starts and we can't find anything then we can't replace or fix anything unless FORD tells us to. Really, the cars engine light comes on and the car comes to a dead stop while being driven. This has happened on more than one occasion (twice in the past 3 weeks) but evidently it isn't enough to tell you something is wrong? Larry is condescending, and clearly lacks customer service skills. The receptionist Robin isn't much better if better at all. Her answer when the service department can't manage to pick up a phone or return a call is "what do you want me to do I'm just the receptionist". "It's Monday morning and they are busy" . Funny thing is I was telling her exactly what I wanted which was to speak with a manager but apparently that is not possible when you call there. So you become frustrated and go down to Danvers Ford and then you get Larry who was almost as helpful as the voicemail. More

Stay Away! Calling their service department a "service department" is a joke! We purchase a lot of vehicles and will never return to Danvers Ford.....They are th Calling their service department a "service department" is a joke! We purchase a lot of vehicles and will never return to Danvers Ford.....They are the type of dealership that continues to give car dealers a bad name. We found them to be both incompetent and dishonest. More

Incompetent, dishonest Service Department The service department is incompetent. Worse, they are dishonest. They have never actually fixed the problems I bring my vehicles in for - ever. I The service department is incompetent. Worse, they are dishonest. They have never actually fixed the problems I bring my vehicles in for - ever. I was actually told by the head mechanic that some Fords have inherent defects that cannot be fixed. The only reason I have used them in the past is because of their proximity to where I work. Here is an example: A month ago they replaced the fuel pump in my Explorer due to a recall. The fuel tank now leaks gasoline - with fuel regularly dripping from the top of the tank down the side – which fills my garage with fumes. I took the truck back to them to have them fix the fuel leak they created. After looking at the car they informed there was absolutely no leak, that the fuel dripping down the side of the tank and filling my garage with fumes is residual fuel left over from changing the fuel pump a month ago (I did point out the fact that it is not realistic to think that gasoline would take a month to evaporate from the top of the tank), and that my garage is full of fumes because I overfill my gas tank. I pointed out that I have filled the same gas tank at the same gas station for three years prior to them changing the pump and that there was never an issue with fuel dripping down the gas tank or with fumes of any kind until the day they changed the fuel pump. Their answer was that since the fuel pump was changed I overfill my tank every time but I never did before. So they actually sent me on my way with gasoline dripping down the gas tank because they could not find a leak. I really wish I was making this up. More

On 7/27/2011 I visited the parts department at Danvers Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful. His advice saved a lot of time and effort. Good customer service More

Visited the dealership twice in the past two weeks. Each time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down – the manager time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down – the manager had to tell a salesperson to help me. When the sales person and I were on a rode test he was professional (1st visit). The second trip (second time in the dealership) a different sales person was average at best - average professionalism. Toward the end of the 2nd visit the dealership valued my trade 1,500 less than the other four dealerships I visited. The sales person actually tried to tell me why my vehicle was not worth more...he didn't know I had the appraisals from the other dealerships and checked with KBB before I began my search for a new car. Here's the unethical part...he told me they would attempt to sell my trade at twice the amount they were offering. Overall, this dealership doesn't inspire confidence or seem to offer customers much. They are a smaller dealership and they act it. They seem to be built around trying to make a sale and devaluing trades rather than creating a network of satisfied customers. Check other Ford dealerships before going to Danvers Bored, er...Ford. More