Danvers Ford

The service shop is great! Everyone is very friendly and accommodating, they do not try to up sell unnecessary services or charges and are very detailed in explaining what they looked at, what services they accommodating, they do not try to up sell unnecessary services or charges and are very detailed in explaining what they looked at, what services they performed and what to watch for before the next appointment. I’ll always bring my car there for service! More

A good relationship between dealer and owner, I’ve been very happy with Danvers Ford . Analyzed my problem, had it running like a new car , same day results very happy with Danvers Ford . Analyzed my problem, had it running like a new car , same day results More

outstanding techs excellent service followup, russell amaral superior tech with no peer in the industry, the parts and service are also very good scott and gary hands o excellent service followup, russell amaral superior tech with no peer in the industry, the parts and service are also very good scott and gary hands on service are very professional More

Very please with the service, good explanation about the Very please with the service, good explanation about the new equipment function in the vehicle including test drive of the new explorer also how to u Very please with the service, good explanation about the new equipment function in the vehicle including test drive of the new explorer also how to use the ford App property. More

Service experience The experience was a plus for sure. From scheduling the appointment to leaving my vehicle for service was easy. The follow up by the staff when the The experience was a plus for sure. From scheduling the appointment to leaving my vehicle for service was easy. The follow up by the staff when the vehicle was done was exceptional!!!!!!!!!!!!!!! More

Worst Service Department. Poor customer service Our company van goes in for service and the issue is never fixed. When returned for the same repair over and over again they seem to find other issues Our company van goes in for service and the issue is never fixed. When returned for the same repair over and over again they seem to find other issues. I believe they are created by their crappy techs. They promise a date it will be ready but it never is.... They always have an excuse as other problems arrive. When you try to call the service no one answers the phone. You have to leave a message and wait for a call back. The sad part is the Service manager is one of the owners and he doesn't care. Very poor customer service and we have been a long time customer.. That is now in the past as we will no longer be using Danvers Ford anymore. We will now start to go to KELLY FORD In Beverly. More

Long time client Just don’t get all the poor reviews here. I have worked with Larry and or Scott D for a decade and have always been treated professionally. They are a Just don’t get all the poor reviews here. I have worked with Larry and or Scott D for a decade and have always been treated professionally. They are a single store dealership (not many left these days) and every customer is important. Above and beyond...That’s been my experience. Dave D / Danvers More

Horrible service Would not take back two leases when in the contract you can return to any Ford. Very rude, unprofessional. Don’t want a Ford ever again. Would not take back two leases when in the contract you can return to any Ford. Very rude, unprofessional. Don’t want a Ford ever again. More

Good Old School Service Old school Service Department, no frills. But I couldn't be happier. I bought my F250 elsewhere and started going to Danvers ford because it is the c Old school Service Department, no frills. But I couldn't be happier. I bought my F250 elsewhere and started going to Danvers ford because it is the closest. They treat me like a long term customer. The one time the truck wasn't ready as promised for routine service they took care of me. I had to use the body shop last winter and again great to deal with, just don't expect anything more that a body shop....no BS "customer experience" stuff. More

Sloppy Service, Bad Atmosphere It's hard to believe that Foird allows this business to put its name on it. It was time for a cabin filter to be replaced on my 2016 Ford and when It's hard to believe that Foird allows this business to put its name on it. It was time for a cabin filter to be replaced on my 2016 Ford and when the mechanic was finished there was some kind of dirt all over the passenger seat and the dashboard. There's no need for that....disposable gloves would have prevented this issue. Also, they never use paper floor mats to protect carpeting. It took me almost an hour to clean the interior after this service. To make matters worse, Fox News is always BLARING so loud that it can be heard in the showroom! Businesses should not try to force their political views, whatever they are, on their customers. Ford needs to set standards for dealers that use its name to do business. More