Danbury Hyundai | Page 23

Numerous issues and very unhappy with service 1. hard to get/make an appointment. No one ever answers the phone 2. Unprofessional service and no follow through I have a 2017 Tucson that has had nu hard to get/make an appointment. No one ever answers the phone 2. Unprofessional service and no follow through I have a 2017 Tucson that has had numerous annoying issues that cost alot of money to fix. Car vents only worked on the passenger side of the car, so poor circulation of both heat and AC. They identified the problem quickly, in addition to a long list of other items they wanted me to pay for. Among them was an oil change as they reported low oil level, which I agreed to have done. Once I agreed to the repairs I did not hear back from them for several days. I tried calling numerous times but found it difficult to get anyone in the service dept. to pick up the phone. The only way I was able to get a hold of anyone was if I called the sales dept, which answered the phone right away. Needless to say that it took Hyundai 5 days to complete the approved repairs. Or at least I thought they completed the repairs. Within a week, I had a strong smell of gas in the car and the oil light kept blinking on and off. When I took the car to another mechanic is when I found out that there was almost no oil in the car and that the requested oil change had never been done. More

My experience was wonderful! Everyone was Friendly and accommodating. Carlos was amazing and made the whole process so easy. I would definitely go to Danbury Hyundai for my ne Everyone was Friendly and accommodating. Carlos was amazing and made the whole process so easy. I would definitely go to Danbury Hyundai for my next car. More

The sales consultant I worked with, Kevin Mohler, made the process very painless. He’s very knowledgeable. the process very painless. He’s very knowledgeable. More

I love my new Genesis G70 I bought from the Hyundai Auto Group; however, the offer of excellent customer service at this facility is fraudulent. They put on a big show, but once you sign the check it disapp Group; however, the offer of excellent customer service at this facility is fraudulent. They put on a big show, but once you sign the check it disappears. My brand new vehicle had an inconspicuous dent in the back door jam. I noticed after 3 days. I now believe they were aware when they sold it to me. My new car needs bodywork and they don’t have time to address it…and it’s been months. So disappointed. Don’t be duped. I fully support getting a Genesis vehicle, just not at the Danbury location!!! More

Overall great experience with this car dealership. Chris is great. Pricing is great. Thank you! Chris is great. Pricing is great. Thank you! More

I feel compelled to chime in on the whole "you can't get a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put into a voicemail. This would be alleviated if the online scheduling tool- which I used to always use, was functional. But every time I try, it doesn't show any availability for months (earliest appointments available today, 12/1 say 1/20/23). If that were accurate it would be one thing, but whenever I do finally get someone on the phone, there is always availability sooner than that. But that usually involves 8-10 calls of letting the phone ring for minutes at a time before someone actually answers once. More

Manny and the whole team were amazing from the minute we got there. They were very professional and friendly, and strives to meet our needs. got there. They were very professional and friendly, and strives to meet our needs. More

Carlos was very informative and helpful through my search in finding a new vehicle. He went above and beyond to find the right deal for me and was very communicative throughout the process. Highly recommend in finding a new vehicle. He went above and beyond to find the right deal for me and was very communicative throughout the process. Highly recommend him to anyone looking to purchase a vehicle at Hyundai! More

My first time buying a Hyundai and Carlos was excellent! He told me everything that I needed and even called me early to let me know another car just like mine came in! We had an insurance issue and he was He told me everything that I needed and even called me early to let me know another car just like mine came in! We had an insurance issue and he was very patient. Definitely recommend him to others and would buy another car from him if needed. More

Excellent service. No surprises. Great assistance during the buying process, from car selection to vehicle delivery. Would recommend Danbury Hyundai to anyone looking No surprises. Great assistance during the buying process, from car selection to vehicle delivery. Would recommend Danbury Hyundai to anyone looking for a new car. More