Danbury Hyundai

Really bad customer service! They don’t care about their customers and when you enter to their service department they’re looking at you like you’re from another planet. Stay away from this dealership. I re customers and when you enter to their service department they’re looking at you like you’re from another planet. Stay away from this dealership. I recommend going to a different Hyundai dealership. More

I was in the market of getting a new Elantra and came in to talk about financing and get a better idea with numbers. I slowly figured out that their internet inventory was not correct. I only had a limi to talk about financing and get a better idea with numbers. I slowly figured out that their internet inventory was not correct. I only had a limited amount of time to talk to someone but instead I was brought all over their parking lot to find the car I wanted wasn't at the same prices. He didn't really want to talk numbers because "I was a first time buyer" and you have to crawl before you walk theory. What a bunch of crap. Their vehicles are overpriced and not willing to negotiate anything because I was a first time buyer. What a horrible experience. Which I should have known because of all the bad reviews I read prior to coming in. I went to Hyundai of White Plains where I was treated very well and made my purchase. I got the car I wanted for a good price and I got the financing that I wanted even though Tom at Danbury said I would not get. These people do not know what they are talking about. If you want to buy a Hyundai do not, I repeat DO NOT go here to make that purchase. The drive to another dealership is worth it. More

I was in the market for a new vehicle and visited at least a dozen different dealerships as I narrowed down my search. I identified the new Sonata as my car of choice and figured I'd purchase it from D least a dozen different dealerships as I narrowed down my search. I identified the new Sonata as my car of choice and figured I'd purchase it from Danbury Hyundai since I lived near by. The sales rep was fine but once I started to negotiate the sales manager came into play and the real truth came out. First, while the rep was getting me a car to test drive the manager started yelling at him for some reason or another. This was done in front of several customers. He then cursed several times and bad mouth my sales rep and another while they were in the back getting cars. I work in a company that prides itself on excellent customer service so I know what it is when I see it. I also now know how bad it could be when they just dont car about you and just want to make a deal as quickly as possible. I drove my car and wanted to get a price for the same car but different options. They wouldnt give me a price on that car since I didnt drive it. So, then they went in the back and got another car for me to drive. I was now 2 plus hours into the process and very annoyed. AS I mentioned, I had been to several dealers already and at this point i knew what I wanted but because I didnt drive the exact color/option package, they wouldnt give me a price. Basically they were trying to make me spend my money on a car I didnt want. Overall my experience was VERY poor and they were unwilling to work with me. They were just trying to make me a "spot" deal. Long story short, I went to another dealership 30 minutes away in NY, got the exact car I wanted, was treated very well, had a pleasant negotiation, bad a very fair price, and now I am very happy. PLEASE TRUST ME ON THIS _ NEVER USE THIS DEALERSHIP. THE LEVEL OF UNPROFESSIONALISM AND LACK OF CUSTOMER SERVICE IS VERY UPSETTING. The cars have come a long way but this dealership as a long road to catch up with the quality of their cars. More

We searched extensively for deals on a Hyundai Elantra Touring, and got some great offers from as far away as New York and New Jersey, but decided to drop by our local Danbury Connecticut Hyundai to do on Touring, and got some great offers from as far away as New York and New Jersey, but decided to drop by our local Danbury Connecticut Hyundai to do one more test drive. We'd already seen the negative reviews on this site about Danbury Hyundai, so weren't really expecting to buy here. Miguel, a brand new member of the service team, worked with us to find a car with just the right options and price. He was even able to get us a trade-in price on our old car that was higher than what we'd been quoted elsewhere. We were also able to apply a "new college graduate" rebate on top of a dealer incentive because my wife had finished her degree over a year ago. Miguel made sure we got all the discounts we could. By the time we got to Steve, the finance guy, we had a clear idea of what it would all cost. There were no surprises when we went through financing (except for that cursed VIN etching that everyone slaps on). We have purchased several cars in the past, and have never gone through the process so smoothly and so successfully (price-wise). Gold star goes to Miguel, and we hope he has a successful career in sales. More

I live in Charlotte, NC and has agreed on price to buy a 2008 Toyota Prius. After they took a deposit on the phone, they called me and said the General manager decided not to sell this car to me because I 2008 Toyota Prius. After they took a deposit on the phone, they called me and said the General manager decided not to sell this car to me because I live out of state. It will cost them an additional $200 to use outside source to register the car in NC for me. I told them I will pay for the extra $200. They said it is not the $200....it is the work involved to do this deal out of state. Imagine that....they have to do a little more papers. They told me that there got to be another Prius between here and there. I asked Frank the Used car manager why do they try so hard NOT to sell me this car??? He said, they don't like to do complicated deal...just clean deal. It is not worth their time to do all this work as they don't make that much money on the deal. I started this deal by seeing the ad in Autotrader. I called several times to get a salesman and not getting any follow up calls from them. I called over 7 times in the course of 2 days to buy this car. They must sell so many cars that they don't need my business. I told them so. It is mind-boggling that as a customer, I pursue them this much just to buy a car...it should be the other way around. What a bunch of losers! More

my Hyundai sonata had 98,230 miles on it when i brought it in for the fifth time in one year for the same problem transmission not shifting. My warranty expires at 100000 or ten years. will the fifth tim it in for the fifth time in one year for the same problem transmission not shifting. My warranty expires at 100000 or ten years. will the fifth time I brought it in the transmission was doing the same thing slipping and they told me i needed to change a sensor again and it would cost me another 189.00, my argument to them was this obviously is not the problem because it keeps happening. Will they said they needed all the service records that the transmission was serviced every thirty thousand miles, I provided their work orders that the transmission services were done three times by them once at 30756 miles second was done at 58,698 miles and third was 87123 miles, then the dealership denied the claim because one I was over according to them by 756 miles on my first transmission oil change and two they had no record of any engine oil changes. Will I then supplied them with 10 of their own records showing they did that work every three thousand dollars the rest i provided them showing the oil changes were done at the required time at express lube. when I picked up the car one month later they told me they will not replace the transmission because they did not do the oil changes. I changed my transmision at local transmission shop Jerry's Transmission in Danbury ct Great place to got to. But I will never buy a HYUNDAI again 100,000 mile warranty yea right... More